Pros: Very fast dropoff, no problems with changing the method of payment.
9 Nov 2015
Cons: They got me Volvo wagon for the premium car that I reserved. And they sold me navigation but the car already has navigation installed. Poor customer service!!
4 Dec 2015
Pros: Nice Dodge Charger in the Full Size selection
Extremely good rate $133/wk all in
Clean, economical, first rate
26 Mar 2016
Pros: George was very friendly and helpful. Definitely will consider Alamo when I visit San Francisco again.
7 Apr 2016
The pick up and dropping of was excellent, fast and customer friendly
Cons: I returned the car on Saturday as opposed to Sunday morning and did not received any credit for that.
5 May 2016
Pros: Kiosk + fast renting + choosing the car in the category you paid for
10 May 2016
Cons: insurance opacity
6 Jun 2016
Pros: The dropoff person was very helpful
Cons: The pickup person seemed unhappy and wasn't very friendly. Price was also a bit high but I understand that's SF.
14 Jun 2016
Smooth operation !
Pros: I loved being able to check-in at a machine rather than waiting in line. Loved that I got to select the car on my own from 4 different cars... (and also that the contract read that I can take as much time as I wanted to select)
A very easy process through and through.
31 Oct 2016
Cons: They got my reservation but refused to give me a car. No explanation was given, and they also refused to give me my money back.
I rented a car with another company instead.
Pros: comfortable, however, no space for luggage. Car was in excellent shape. Pretty clean but maybe could use air freshener.
Cons: At check in, I had to wait because that large of a van was not available at check in. Car was clean just smelled a little.
12 Aug 2016
Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot!
Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river.
Nothin' but hate, you profiteering money gluttons. Toodles.
22 Aug 2016
Cons: I hate how they try to nickel and dime you
29 Aug 2016
Upselling and poor communication
Pros: Nice car, easy return
Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online.
She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid.
Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.
3 Sep 2016
A bit of a hassle at drop off
Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.
12 Sep 2016
Pros: Car was fine. Clean. Pickup was easy.
Cons: $186 for a one-day, one-way rental seemed excessive.
12 Sep 2016
Good value rental
Pros: Good value rental.
Cons: Car hadn't been well cleaned since last rental.
23 Sep 2016
Cons: Outrageous SFO fees.
2 Oct 2016
Pros: The people we dealt with were friendly. Drop-off was easy and quick. The car was clean and in good shape.
Cons: Pick-up at SFO was bad. The first agent (a video representative) couldn't find the stall the car was supposed to be in. The second agent (after standing in a second line, of course) found the car's location. When we went to get it, the third agent informed us the car had already been given to someone else. This person then gave us a different kind of car, which magically had the same exact rate as what we had prepaid.
19 Oct 2016
Cons: Only had 2 people working the counter. Waited 30 min in line.
Pros: My gf and I went to pick up our rental, never knowing of a $200 deposit that was supposed to be held until return. We had to switch around our funds 3 different times because of her lack of communication. We then went out to the car and the window was broken and finally settled into the new car. Upon returning, they claimed that we had ashes in our car (which is not true) and claimed it would take $150 to clean, so we only got refunded $50 after the whole deposit was taken out days before. We will never be going back.