Pros: I had to wait for someone to come to the desk. They did leave a sign. Probably didn't wait any longer than in line at a big place. Staff friendly and helpful.
19 Nov 2015
Pros: They were wonderful and very helpful. The car was great and never had any issues. Dropping off was fast and there was a chip in the windshield when I get it and it spread when I got to the snow, they were understanding. I will for sure rent from them again when needed!
10 Jul 2016
Kayak was the real problem
Cons: Kayak offered a car that wasn't located at the airport even though I specified the airport. Hertz wouldn't honor or change the reservation so I had to start over and pay again. Hertz wouldn't event transfer the insurance purchase. I took almost an hour to start with the virtual staff, a manager, and a desk agent before getting a car. In the end, it cost me $79 to rent a car for 8 hours. I'm done with Kayak and Hertz.
6 Sep 2016
Pros: The car was clean. The folks at the counter were very friendly. I was able to receive my AAA discount at the counter as I forgot to sign up for it online.
Cons: The car was given to me with the gas tank at half full. I had a difficult time refilling the gas level back to half full to return the car.
Pros: The young man at the pickup counter and the older gentleman who took the car back when I finished were both very pleasant and efficient. I was not happy about the rate change.
Cons: I was quoted a rate of $71/day on Kayak. When I got there to pick up the car, they said that was not the rate and it was $85.50./day I had the confirmation #, but not the rate printed. So, I had no choice as cars were in great demand the day I needed it. Then, there were almost $100 of surcharges, fees and other taxes. My total bill was $240, when I was expecting around $140. Did not make me a happy camper.
3 Oct 2016
Thrifty rental location not at PHX
Cons: The car rental counter was not located in the airport terminal. Only after riding the shuttle to the Thrifty counter did I learn the car I rented was inside the city, not at the airport
Why would a company advertise a rental for an airport if it is not at the terminal?
Completely botched up my plans and caused me to be late for a scheduled engagement a couple of hundred miles away.