Pros: The young man at the pickup counter and the older gentleman who took the car back when I finished were both very pleasant and efficient. I was not happy about the rate change.
Cons: I was quoted a rate of $71/day on Kayak. When I got there to pick up the car, they said that was not the rate and it was $85.50./day I had the confirmation #, but not the rate printed. So, I had no choice as cars were in great demand the day I needed it. Then, there were almost $100 of surcharges, fees and other taxes. My total bill was $240, when I was expecting around $140. Did not make me a happy camper.
3 Oct 2016
Thrifty rental location not at PHX
Cons: The car rental counter was not located in the airport terminal. Only after riding the shuttle to the Thrifty counter did I learn the car I rented was inside the city, not at the airport
Why would a company advertise a rental for an airport if it is not at the terminal?
Completely botched up my plans and caused me to be late for a scheduled engagement a couple of hundred miles away.
22 Jan 2017
Pros: Car was clean. Easy pick up with no dragged out inspection.
Cons: I had a reservation with Fox rental. I was running late and the line was long for the car so I walked over the Alamo which had no one in line. I was able to get a car right away and made it to my appointment. It cost $84 more to rent from Alamo as opposed to Fox. I also saw a car on line for two days I could have rented from Avis that was one upgrade for $100 Nice car from Alamo but not worth the price difference
29 Jan 2017
Pros: Close location. Good value
12 Mar 2017
Pros: Clean, well-maintained vehicle.
Cons: Overcharged. The counter charged us $20 more than our online reservation specified. They refused to adjust the amount.
17 Mar 2017
Pros: Izabele, the woman working the front desk, was wonderful. I would give her five stars, because she honestly did the best she could. She had called her manager the night before to get the 2 SUVs she needed (one for me, one for another customer). She called him again as soon as I arrived, to find out where they were. She kept on him, and gave me the updates he gave her (just a few minutes more, not long now, soon, etc). It is ABSOLUTELY NOT HER FAULT that her manager did not have the cars to her location when she needed them, or that he did not give her accurate information. She waived the fuel requirement for the rental as compensation for my four-hour wait.
Cons: The manager did not have the cars at that location when I arrived for my scheduled 8 am pickup. He did not give his counter associate complete information when she called for updates, so from 8 am until nearly NOON, I was told "It should be here soon, just a few more minutes." I could tell she was just as frustrated as I was, especially when the next SUV customer arrived and was told there wasn't one available and may not be one available for quite some time. Apparently there was a tire problem with the car that they wanted to get checked out, which I appreciate, but I would have appreciated it more if he had told Izabele, so she could have let me know, rather than both of us getting annoyed with the manager for taking so long.
As for drop-off, I had to do an after-hours drop-off, and there are two sets of instructions on the window with conflicting information, I followed them to the best of my ability, and I hope everything turned out right.
Pros: I was two weeks off with my schedule ( I know...) but Nick found a car for me anyhow. It was not the cleanest but who cares if you are in a bind, right? Very happy and they helped me out tremendously. Super friendly on top of it!!
7 Oct 2016
Pros: I had to wait for someone to come to the desk. They did leave a sign. Probably didn't wait any longer than in line at a big place. Staff friendly and helpful.
19 Nov 2015
Pros: They were wonderful and very helpful. The car was great and never had any issues. Dropping off was fast and there was a chip in the windshield when I get it and it spread when I got to the snow, they were understanding. I will for sure rent from them again when needed!
10 Jul 2016
Kayak was the real problem
Cons: Kayak offered a car that wasn't located at the airport even though I specified the airport. Hertz wouldn't honor or change the reservation so I had to start over and pay again. Hertz wouldn't event transfer the insurance purchase. I took almost an hour to start with the virtual staff, a manager, and a desk agent before getting a car. In the end, it cost me $79 to rent a car for 8 hours. I'm done with Kayak and Hertz.
6 Sep 2016
Pros: The car was clean. The folks at the counter were very friendly. I was able to receive my AAA discount at the counter as I forgot to sign up for it online.
Cons: The car was given to me with the gas tank at half full. I had a difficult time refilling the gas level back to half full to return the car.