Cons: There was only a car in the compact car garage. No choice.
16 Nov 2015
Fantastic, Hassle Free Service, Definitely would u
Pros: Courteous staff
Excellent choice of vehicle
22 Dec 2015
Pros: My last experience with Alamo was excellent. I had some troubles with my credit card and the Alamo representative was very patient, kind and friendly, and helped me figure out my problem. Extremely satisfied with Alamo.
17 Aug 2016
Cons: It smelled of cigarette smoke
29 Nov 2016
Easy easy easy
Cons: Radio in car stopped working. It made for a silent ride, but the drive and rental experience were great.
10 Oct 2015
Great check in!
Pros: Liked the fact that you could pick out the car you wanted. Liked all the attendants they had to check us in. The long lines went very quickly.
Cons: Not your fault but we could have picked out a better car. It was pretty noisy.
16 Oct 2015
Outstanding Vehicle and Counter Service
Pros: Rented a Dodge 1500 Pickup for a specific purpose and it more than satisfied the job in addition to being comfortable and relatively good fuel economy (for the load).
22 Oct 2015
Pros: good price!
26 Oct 2015
VERY pushy salesman during pick up! "Living on the
Pros: I liked the car we got for the price. The drop-off process was great as well.
Cons: I didn't like how pushy and judgmental our agent was at the counter. He kept pushing a larger car and add-ons (e.g., insurance). It was obvious to us that he was scaring us into getting the insurance (when I have sufficient coverage of my own). "We usually don't like letting our customers get a [small] economy car with no insurance." "Those cars are the size of a Fiat cut in half." ...when we declined the insurance..."Living on the edge, huh?" We couldn't help but leave feeling a bit negligent for our decision, which is not something that I think a sales agent should do. Please no scare tactics at pick-up!
30 Oct 2015
Pros: car was in good condition and process was smooth.
Pros: Dropping the car off was great. Didn't really have to do too much.
Cons: I didn't like the fact that you did not tell me about the deposit. So I had to use a different card to begin with. When I brought the car back we were able to put it on the card I wanted it on, but I had to wait a day to get my money back from the card I used to begin with.
22 Aug 2016
Pickup took 1h+
Pros: The car was nice and dropoff was pretty easy and quick
Cons: We waited at least 1 hour to pickup the car. I had to change an appointment because they took so long, and so did several other people in line. There were 2 employees working, and 3 empty computer terminals that could have been used, even though reservations specify when rentals will be picked up. The company knew there would be that many people. Once I completed paperwork I wasn't given any instruction on where to go to find the car, so I had to prompt the employee to tell me what to do. Then I had to ask another employee where I could find the keys to the car. Next time I'll happily pay more to avoid such a pickup mess.
13 Oct 2015
Too much hidden fee
Pros: Clean inside, ok process
Cons: Too much hidden fee, gas price was 2x higher than the market price
20 Oct 2015
Pros: Drop-off was easy
Cons: Had car for 3 days plus 3 hours. Charged for 4 full days and charged a late fee for being over 3 days. Got them to drop the late fee since they charged me for 4 full days. It was 50% more money than my Kayak booking sheet said.
24 Oct 2015
Pros: I liked the woman at the counter, since we were from out of town, she explained the toll system to us and was very clear about how to avoid getting charged for tolls.
Cons: The maintenance light came on about halfway through our trip. The car had low milage so we assumed that it was for an oil change, but it was disconcerting.
13 Nov 2015
Walk the long mile
Pros: Camry was great, leaving with car and returning with car easy
Cons: Checking in on 5th floor was the furthest possible away you could be from pick up. Bus from seatac too much waiting between stops
21 Nov 2015
Nice new camery
Pros: I liked the car and how simple things were
Cons: When I got there reserved acad similar to camery but they said all they had was a van at no extra charge. There is no way I was taking my clients out to dinner in a mini van, so after a few uncomfortable moments, the gentleman called down to see how long it would be for a mid size, and they had one ready
2 Dec 2015
Pros: Decent car for price, had a handy ice scrapper in trunk. Service friendly. Liked that they allow half tank gas purchase which was all I needed.
Cons: Car was a bit dinged up. 51k miles
5 Dec 2015
Pros: They helped me sort out a dog hair problem at drop off.
But dont forget to vaccum before returning car ! :)
8 Dec 2015
Pros: The pickup and drop-off went smoothly. Vehicle ran well.
Cons: The original vehicle was not the 'type' of car that was listed on the website - it was smaller; even the 'upgrade' was small.
The vehicle itself was a typical rental - it had dings and scratches and was the basic no-frills package.
BE SURE TO CHECK YOUR VEHICLE FRONT-TO-BACK and fill out the 'vehicle check list'. It was difficult because of the poor lighting in the garage, but write down EVERYTHING.
Pros: Was the best experience I've had with renting a car. Efficient and pleasant, I would not hesitate to rent from EZ car again.
15 Oct 2015
I never got the cae
Pros: Secret charges I did not know about !! They need to be way more clear!
16 Oct 2015
Rude Counter Agent
Cons: The reservation expired because the time it took to get from the airport to the counter was unavoidably extended. The counter agent told us the reservation expired and then told us we should have arrived to the counter on time and then tried to up-sell us a larger and more expensive car. We moved on to the Alamo counter and were very happy with the service and price we received. I would not use Kayak or E-Z Rent-A-Car again.
17 Oct 2015
Excellent Customer Service; Smoky car
Pros: Our rental agent was amazing in Seattle! She was quick, efficient, did not try to hard sell additional insurance. In addition, she was kind, professional and had excellent customer service skills.
Cons: We picked up the car around 9:00 pm, and the car was parked in a dark area of the garage. I did a walk around inspection and the car looked great, with a few minor scratches. I did not think to check the interior. The interior was clean, but the front seats were really stained and there was a burn mark from a cigarette on the driver's seat. We were also missing a floor mat on the passenger side. But, the worst part was the awful cigarette smoke smell. It was so bad that we often drove with the windows open. My rating reflects the smell; and I will always check the interior before driving away!
18 Oct 2015
Overpriced gas, complicated pick up
Cons: Gas was $6 a gallon upon return, which is standard for rentals, but still terrible. The pick up process was not streamlined, a lot of "give this person this paper", which they didn't need. The companies have computers, use them.
19 Oct 2015
Cons: The first car they gave me clearly had mechanical problems. Also, the attendant did not check the physical condition of the exterior of the car with me. When I came in to return the poorly functioning car for another, I asked for my discount rate (via Kayak) and the woman at the counter said the computer automatically changes it to the full rate when exchanging a vehicle. I insisted on my original rate since the car was performing badly, and I waited around for another 20 minutes while they tried to override the function in the system. I did get a decent car eventually, but it smelled like cigarette smoke. I probably won't risk using them again.
20 Oct 2015
Pros: Love the Mini Van
Cons: It was some what dirty when I picked it up
22 Oct 2015
Low cost and efficient
Pros: Clean and well maintain vehicle.
26 Oct 2015
Cons: Another bait and switch. Charge was 40 more than quote
Cons: Passenger left a camera in the car. I was charged $71 to ship the camera back to its owner in Canada. My credit card was charged before checking with me on the shipping cost first. This was as much as the entire weekend car rental!
I would have appreciate a call before proceeding with the shipping charge. I would have had the camera shipped to me in the US otherwise or asked for cheaper shipping options.
I was a bit surprised because Enterprise prides themselves on great customer service. This was a miss, in my opinion.
14 Nov 2016
Efficient and friendly!!!
Pros: The car was ready to go, and the folks were friendly and helpful!
Cons: This is not a comment about Enterprise, they were great. SEATAC car rental area, while conveniently in one area, is not clearly marked re: where to go to pick up the auto.
21 Jul 2016
One Way from SEA to PDX
Pros: Got a Versa Note SV; had Bluetooth and good MPG. Enough power for one person. Easy Rental, Personalized Service.
Cons: The car wasn't super comfortable for the long drive, but it's sort of expected.
8 Aug 2016
Cons: one way drop charges seem exorbitant
16 Aug 2016
Pros: Very fast pickup at SeaTac airport. After hours drop off at Rapid City Regional Airport was fast and easy.
30 Aug 2016
Excellent service and car was more than adequate
Pros: Easy throughout the entire process
Cons: Having to fill the car with gas
1 Sep 2016
Disappointed- SEA-TAC to Vancouver
Cons: I rented the car to get from Seattle to Vancouver- they gave me a tiny compact Nissan because it had Canadian plates-yet still charged me an additional $200 for returning it for them. They should have at least removed the drop-off fee- or given me the car that I had originally selected.
6 Sep 2016
Pros: Car return was easy and quick.
Cons: Car was too expensive
12 Sep 2016
2 hour wait
Pros: My wife and I arrived at Seattle at 11:00pm , Enterprise was closed and they steered all the customers to Alamo , we made our reservations for a car days before , unfortunately all that was for nouthing, it was like we were new customers at Alamo , all the enterprise customers had to rent from Alamo, the only good thing that came out everything was that Alamo honored the price from the reservation.
Cons: The process
18 Sep 2016
Pros: Car was clean and ready. I was an hour early and no problems
Cons: Initially they said they rate was different than my original reservation, I didn't mention anything and waited. When I dropped off the car theto charged the correct rate without me saying a word. And my reservation or something was through a different system at the pickup so others were being helped whIle I continued to wait for some 2.0 reservation system. Confusing for me and the staff it seemed.
Cons: Our reservation was for 08:00. I was called at 07:50 (10 minutes prior to our pick up) and told that there wasn't a car available and that they were only able to place 5 out of 12 reservations in cars the previous day. There "wasn't anything that could be done" so I called the customer service line. This was an incredibly cumbersome process with no assistance provided. I made four separate calls. I was transferred to Dollar Rentals to see if they would have a car for me? I do not feel that this situation was handled well by the Hertz company from every angle. I did not feel that, I, the customer should have been responsible for calling other locations and companies for your error. It was very unprofessional.
Cons: Several vehicles I chose - but didn't drive away - wreaked of cigarettes! Are you guys charging/fining people afterwards when they blantantly disregard the agreement terms that say NO SMOKING - because National is clearly NOT doing anything to actually clean the horrible smell from the vehicles. This is a big problem I always have with National and in general the rental industry effectively encourages people to smoke in their vehicles as the do nothing to enforce - or recitify the problem after the fact.