Pros: Good service on pick-up/drop-off. I prepaid for a whole tank of gas and only used a 1/4 tank. Upon return, the person checking in credited my total amount for a 1/2 tank of gas. That is great customer service and will keep me coming back.
Cons: The car (nisan versa note) driver's seat was not that comfortable. I had difficulty adjusting the back of the seat.
28 Nov 2016
Great rate great vehicle great service
Pros: I had a family emergency so I was 12 hours late picking up the car and needed to extend the rental from 4 -7 days. They accommodated both requests without increasing the rate. LOVED the Jeep renegade!
2 Dec 2016
Great Customer Service
Pros: Enterprise was awesome. They were professional, courteous, and efficient.
Cons: Brakes bad, car beat up and smelled odd. I don't mind but would not want one of my daughters to drive this crappy car. Tried to tell both the yard attendant and the lady at the inside counter and neither cared. Sad, my father worked for Budget for years and I'm not sure I would recommend anyone to use your services.
28 Aug 2016
time zone change scam
Pros: The car was nice, but that's what I paid for
Cons: I used a car for twenty four hours, but the time was an hour later where I returned it. Time zones are conveniently not mentioned anywhere in their terms. Customer service was rude and condescending. I got an enormous charge for the extra hour. I will never use Budget again!
18 Sep 2016
Pros: Everything was great. From the service and information at the rental counter to the ease of picking up the car nearby, to the comfortable car, as well as the price. The ease of Islip airport helped the experience.