Pros: Enterprise was very accommodating. They did not have the car I booked but very quickly upgraded me, at no charge, to a larger vehicle. The staff was all very nice and friendly.
Cons: I have a tight budget so of course, I would love to save a little more money.
24 Sep 2016
Cons: It was an act of congress to get everything set up ?! Tons of forms , all kinds of paperwork, I've bought cars with less ??
Took me hours to get all that was needed ??
Left 4 hours and about 40 miles going to get all this stuff ??
Made my hotel reservations with 5 minutes to spare , after I'd already had to change them because I wasn't gonna make the original time ?! Customer service was friendly and promised that we'd be taken care of and discounted, but as of this day , I haven't heard or seen anything ?!?!
7 Dec 2016
Car didnt match category
Pros: Fast easy rental process
Overall Good vehicle
Cons: Small size for premium rental, more like an intermediate
26 Sep 2016
Pros: No surprises
Cons: car wasn't ready when I arrived and I had to wait 10 minutes.
29 Nov 2016
Cons: Good communication, smooth transaction.
24 Oct 2016
Great Value, Decent Car
Pros: Quick check-in / out
Cons: Car was noisy (Chrysler 200)
Car was confusing to operate, no specific temp on A/C for example and when playing song via Media it showed how long song was but did not count down so don't know where you were in the song
2 Dec 2016
Nice car, not customer service.
Pros: The car was in good shape, got great gas mileage and was comfortable to drive.
Cons: The Enterprise representative attempted to scare me into insurance and all the extras, to the point that I was anxious about driving the car out of the lot. There are ways to sell insurance without making the buyer apprehensive about the purchase.
2 Jan 2017
A lot more than I expected
Pros: The car was a newer model and was very clean.
Cons: I went to pick up at the appointed time but i waited a lot for the guy to bring me my car so I ended up leaving 30 min later.
When I reserved on the website, the price for 3 day rental was $180. I go to their office and they say their basic coverage plan will be +$80 and is highly recommended as with out that I could be covering up to $1,000(worst case, I'm sure). When I got the invoice, it had additional fees and taxes for a total of $280. I wish they would just tell me the cost upfront and not be so roundabout with it.
19 Jul 2016
Vehicle availability an issue
Pros: The location is somewhat convient. I would prefer a location closer to my house.
Cons: The location called me and asked me to come in earlier. I tried but ended up coming in as originally scheduled. The vehicle was not ready! It took an hour to actuall rent the vehicle. However, on my contact they recorded a incorrect time out.
23 Aug 2016
Good service, great price!
Pros: The Chrysler 300 we drove was almost new, full of extra features and accessories. It drove well, quiet and as fast as legally allowed. The personnel at the counter were friendly and helpful even though the office was packed with customers.
Cons: Not being able to park our car at the location. This should be pointed out during the Kayak rental process.