Pros: That it was located at the airport I was flying out of
Cons: No Signs on where to drop the truck off once you arrive at the airport and no parking by The kiosk and agent took much longer than expected had to be rushed before flight took off
19 Dec 2016
Cons: i made a reservation with insurance for 250 but when i got there they toll me that the insurance didt work in the country and want to charge me for the complete reservación 600
3 Apr 2017
Too much money
Pros: Friendly service
Cons: Way too much for insurance on a crappy car. Car was slow, overhead inside light didn't work.
16 Apr 2017
Cons: They try to
To buy full coverage
4 May 2017
Pros: Good customer service
Cons: I would like to know why the price comes much bigger when you finalize than the first price when you reserved?
30 Dec 2017
Pros: Service was quick
Cons: They tried to charge me for the windshield being chipped even though it was obvious those were there previously. Pay attention to every single detail when you pick up the car because they will charge you for ANYTHING when you drop it off.
Cons: No signs to the airport. Filled the car up before I dropped it off and then the agent told me it was not full. Had to pay almost twice as much than the original reservation price.
6 Dec 2016
Can't rent from KAYAK
Pros: Nothing. I showed up at the airport and there were absolutely no vehicles available for me to get home at 3:00 am. Thankfully I was traveling with a group and they took me home.
Cons: For the second time in as many trips when I get to the airport at 3:00 am my rental is not available, last April I rented through KAYAK and when I showed up to pick my vehicle all they had for me was a compact car in lieu of the small SVU that I reserved. Not only that, the next day I was responsible for returning the temporary rental back to one of their offices to then pick up my reserved rentals, so basically I wasted my first vacation day dealing with my rental.
This time around, I said okay Alamo is definitely not the way to go so let me try ACE, but little did I know this was going to be even worst. After waiting for over 20 minutes to be helped, I was flat out told that my vehicle was not available and the only car available was a full size SUV that I would have to pay more for and I had to take their insurance as my Credit Card insurance was not enough for me to leave with the vehicle. So, this time around I was literally going to be stranded at the airport at 4:00 am unless I took the terms I was offered. Can you imagine, how I would have felt had this not been my country of origin, or if I wasn't traveling with family members that eventually took me home and helped me get a rental at a different place the very next morning.
I would never, ever in my life rent from KAYAK again.
28 Feb 2017
Poor pick up / great return
Pros: Joel Batista, the gentlemen that I returned the car to was simply amazing. He is very kind and always goes above and beyond to accommodate all clients.
Cons: Ms. Marte, the attendant on duty when I picked up the car was extremely rude, sarcastic and very unprofessional. I have been renting from Ace for years at the same location and every time she is working at the time I pick up my rental she always makes a problem out nothing. I have dealt with many Ace attendant and never had a problem with any of them except for this particular person.
Pros: Nothing. Didn't end up renting from them. It felt like they were crooked and trying to rip me off.
Cons: They didn't honor the reservation. Didn't except the Discover insurance or Visa insurance. Were going to charge me more than the reservation. Ended up renting a vehicle for a 3rd of the cost elsewhere.
17 Jan 2018
Cons: Worst service ever, reservation was for 12/26 at 9:00am, Insurance was paid, got to the rental place to pick up the car at noon and they told me reservation was cancelled andthere was no car available