Cons: I didn't like the fact that I have to pay a assurance moore expensive that the cost a the vehicles rental that was ridiculous I paid 140 for tree days rental and another hundred something in assurance that was too much I did try to get a assurance from u,s and they didn't let me so I didn't have options they force me to get they assurance which was super expensive.
10 Sep 2016
Poor Customer Serviced
Cons: Arrived at Santiago, Dominican Republic. Was told that I needed to pay a libality insurance which it was not noted on the reservation of 10.00 dollars per days. Had several issues with the car which they provided upon arrival. When I arrived to Puerto plata I needed change the vechile due to strut wasn't working. They provided me with another model which had 86,000 miles. The quality of service was poor. Again changing the Suv the following day was given a small size by Luis and called a liar not the service which I expected. I rented with Saving after I cancelled Alamo and receive amazing service. Thank You Saving for your amazing customer service.
20 Sep 2016
Pros: Horrible when I got there with the reservation they told me that they don't have any car for me.
Cons: Never rent at car from that company Alamo. I got to Dr at 2:00 am and they just told me we don't have any car for you. And I show then my reservation.
24 Sep 2016
Unsatisfied with Alamo
Pros: Return representative did a good job. Car ran well except for 2 warning lights lit on dash board.
Cons: Check in Representative refused to accept the car insurance - Allianz - that I bought on your site. Insisted I pay $180 in additional insurance! and refused to rent me the car until I paid.
Car was covered in dents and scratches. Two engine lights were lit.
Will not use Alamo again.
31 Oct 2016
Awsome customer service despite I had to wait abou
Pros: The gentlemen were very courteous and apologetic for having me wait over an hour to complete my check in. But the check out was less the 5 minutes.
Cons: The check in system is extremely tedious and long.
Cons: No signs to the airport. Filled the car up before I dropped it off and then the agent told me it was not full. Had to pay almost twice as much than the original reservation price.
6 Dec 2016
Can't rent from KAYAK
Pros: Nothing. I showed up at the airport and there were absolutely no vehicles available for me to get home at 3:00 am. Thankfully I was traveling with a group and they took me home.
Cons: For the second time in as many trips when I get to the airport at 3:00 am my rental is not available, last April I rented through KAYAK and when I showed up to pick my vehicle all they had for me was a compact car in lieu of the small SVU that I reserved. Not only that, the next day I was responsible for returning the temporary rental back to one of their offices to then pick up my reserved rentals, so basically I wasted my first vacation day dealing with my rental.
This time around, I said okay Alamo is definitely not the way to go so let me try ACE, but little did I know this was going to be even worst. After waiting for over 20 minutes to be helped, I was flat out told that my vehicle was not available and the only car available was a full size SUV that I would have to pay more for and I had to take their insurance as my Credit Card insurance was not enough for me to leave with the vehicle. So, this time around I was literally going to be stranded at the airport at 4:00 am unless I took the terms I was offered. Can you imagine, how I would have felt had this not been my country of origin, or if I wasn't traveling with family members that eventually took me home and helped me get a rental at a different place the very next morning.
I would never, ever in my life rent from KAYAK again.
Cons: I booked online, it showed the total was $27 dollars, Samuel tells me i had to get a car insurance for $36 dollars, i thought he was joking since the rate to rent the car was a lot lower, there was nothing in the web that explained suck a thing, or they were gonna put a hold on my card of $800 dollars, take into consideration i had just started my vacations, this is the worst experience ever, ended up paying $64 dollars and a hold of $70 dollars. Another guy rented the same way, was supposed to pay $249 and with the insurance price went up to $460. #ridiculous