Pros: It is a small office near the Courtyard Marriott. One can return the car after 6 pm to the Marriott. No lines of people like at LAX.
10 Oct 2016
Cons: The reservation went through carrentals.com who made the wed-Sunday rental with a hertz location that is not open on Sunday. Tehran I went to pick up the car I was informed I'd have to pay for an additional day. They said they could not refund me because I had made the reservation through a third party and had pre-paid. I didn't pick up the car (made other plans) thinking surely carrentals.com would see their error and refund me. My assumption was wrong. Pathetic. Fortunately a call to hertz resolved the issue. Thanks hertz for making it right.
8 Nov 2016
Pros: Quick, cheap, friendly
3 Jan 2017
Worst car rental company
Cons: I never got a car! And Hertz never called me back! I had to take a $200 Uber to get to my desntation. I tried to rent for another Hertz, no car there either!
20 Feb 2017
Pros: The price and car was great, the desk agent was able to change our drop-off to the Airport since we would be returning when the downtown office would be closed. It cost us an additional $47 to change the drop-off to the airport but was better that the full price of another days rental.
Cons: We should not have been able to create our reservation as it was accepted since the downtown office was closed for our scheduled return time and it would have cost us an additional day in fees to do so.
27 Feb 2017
Cons: There was poor communication about the facility being closed in the drop off day so had to pay extra to drop off at the airport. This was very frustrating since I hadn't budgeted for added expense.
12 Mar 2017
Sucks at organization
Pros: The car was clean and the worker helped us when she could. We ended up getting what we needed, but not without quite the run around before hand.
Cons: THe first car rental facility we were going to never told us they were closing before our pick up time, and when I called to confirm the pick up after they told me they were closed, they let me know they didn't have a car. We were on our way to the facility and had to go back to the airport and try our luck there. We ended up getting the price we originally agreed on and a car from a different hertz, but not without a lot of talking to people on the hertz 800 number and waiting on hold. I think the hertz company needs to reevaluate some policies and work better to inform their customers before I will rent from them again.
18 Mar 2017
Don't use Debit!
Cons: Debit card charged. Credit checked and credit score impacted. Did not receive rental. Waste of my time. Kayak shouldn't accept this.
26 Mar 2017
Waited at Hertz for 2.5 hours
Pros: We got an Altima when we paid for a Versa. Still not worth the 2.5 hour delay considering this was a vacation, and we wasted a precious morning at a Hertz office.
Cons: Car we were supposed to have had an expiring registration so we had to sit in the office from 8am-10:30am waiting for another vehicle. Unacceptable. I will never use Hertz again. Avis/Alamo, etc. will be glad to take my biz.
11 Apr 2017
Pros: the car
Cons: poor customer service...
poor communication on the part of you and the rental company because they are not even open on the drop off date so they were trying to charge me for an additional day. you need to communicate with them properly because your customers shouldn't leave the facility feeling as they've just been ripped off. i prepaid and was told there were going to be additional charges. i'll never use you again for anything.
People who work there dont have any coninication b
Cons: Bad service. I had to go to 3 different branches and and went back and forth minimum 6 times and service was bad all 6 times I asked to speak to a manager they did not allow me to
5 Nov 2016
I never got my car.
Cons: The Kayak site said there was a shuttle from LGB airport to this Enterprise location. There wasn't. They wanted me to take a cab to the company whose tagline is, "We'll pick you up." Instead, I called them and they transferred my reservation to the Enterprise location at the LGB airport. They promised me the rate would be the same. Unfortunately, they then tripled the cost of my reservation. I walked 10 feet over to the Alamo counter and they gave me a car for my original rate. I'll never use Enterprise again.
2 Jan 2017
Long Beach rental
Pros: The staff was friendly , they made picking up the car an easy process.
15 Sep 2016
Pros: The Enterprise associate Richard was courteous, efficient, and professional in every aspect.
Cons: I just wish that this particular Enterprise office provided walk-in services and not just by appointment only.