Pros: The gentlemen who rented to me (I wish I could remember his name) chatted with me at the counter at pickup, was very friendly, and went over the insurance options clearly. Carlos, who drove me home after I finished my rental, was a fascinating guy with a fascinating story, which he shared with me appropriately, at my asking. Amount charged was amount quoted. No problems!
Cons: None to speak of.
26 Sep 2016
Good but No cameras
Pros: In good working order and clean (no smoke smell is most important to me). Pickup and drop off were easy; staff were friendly and helpful.
Cons: A bigger car than I wanted and it was hard to get used to especially without a backup camera or proximity sensors. Not a big deal, but would have been a nicer feature than the extra room.
Pros: Pickup and drop off was very easy,very clean and nice car for a ride.good customer service too
Cons: I founded it a little expensive with the insurance
12 Oct 2016
Pros: Car was ready
Cons: Car was disgusting dirty
11 Nov 2016
Will not use Kayak.com for rental cars anymore
Cons: The rates I get upon arrival don't match what Kayak advertises
26 Mar 2017
Pros: Car didn't smell like smoke at least
Cons: They didn't clearly spell out all my options so I ended up paying extra for things I didn't realize I was going to be charged for (like gas). Also the fees for a young driver were not what I had found online. Basically don't book online
9 May 2017
Nice recovery by Hertz
Pros: Kayak kind of messed me up, by giving me a great deal on a rental car for a location OTHER THAN the airport where I was landing. I would have had to take a taxi into town to get the car. There is no reason for this confusion on the website.
Hertz did a good job of getting me into the same car at the airport, only charging me the extra airport taxes.
Nice job, Hertz. Kayak can do better.
Cons: I didn't realize it until I had left the highway that the car reeked of cigarette smoke. Rental locations near my destination were inconvenient and the day I would have been able to switch vehicles, they were closed. When I returned the car, all they would do for me is give me a $10 discount on my next rental. I am allergic to cigarette smoke and was travelling with small children. We had to borrow a family member's car for our stay and only used the rental to drive 1 hour 15 minutes to and from the airport. I'm very disappointed Budget did not do the right thing.
14 Sep 2016
Great price great service
Pros: Once I contacted budget, they were super helpful about making sure I got the car from their downtown location but was able to return it at the airport location without additional cost. Budget, both the local office I went to on Eddy street, and the national location I called when I was fixing my reservation, went above and beyond to make sure I got the best rate and the car and arrangements that I needed.
Cons: It's not budget's fault, but the KAYAK site included rates and results different from what I was searching for. I was very specific that I wanted to pick up and return at the Providence airport (TF GREEN) ONLY, but I kept getting not only BOSTON LOGAN airport rentals in my search result, but also pricing for various locations all over Providence. That turned out to be so much cheaper in the long run ($145 vs $400, total) and that's peachy, but I only figured that out AFTER I already made the reservation. So, it all came out ok in the end, but it felt disconcerting and a little misleading/difficult to navigate.
25 Sep 2016
Cons: Forced to use a smoking car. Employee at pick up location very rude.
Cons: Scott, the man at the desk, overcharged me and when I pointed out that it was a 2 day rental, not 3, he absolutely refused to fix the problem. He was horrible, very rude, making me wrong. I had my service dog with me & he yelled at me about her. The man should not be around customers.