Pros: The car I got was very comfortable, even though it had not been cleaned. The customer service department at Hertz was very helpful.
Cons: I performed a Kayak search for rental cars at LAX. I was careful to eliminate any "out of airport" options. Nonetheless, the car I was given was not actually at the airport location, it was at another location in LA, miles from the airport. This caused a huge problem that took customer service over an hour to sort out. Then, when I was finally given a car, they had put the wrong vehicle in the slot indicated. The licence plate did not match the one on my rental agreement, although the make was the same. The Hertz lot employees were not concerned, just telling me to take that car. I insisted that I would rather use the car with the right licence plate, or have my rental agreement changed. They insisted I just take the car that was there. I finally agreed, and started to drive it off the lot, when I was stopped by a frantic woman who was looking for the car I was driving. She showed me her agreement, and it was the right licence number. So, I gave her the car and went back to try again. It took another half hour to locate the car that was on my rental agreement, and it had not been cleaned. At this point, I just wanted to leave, so I agreed to take it as is. No employee made an inspection of the car on my way out. There were dents on the car already, and I was expecting to go through the usual walk-through so those could be noted, but I was just waved out of the lot. Now I'm just waiting to see my email receipt (which I still have not received) to see if they charged me for the cleaning or dents. It was the most unprofessional situation I have ever encountered while traveling. Took more than 90 minutes to get out of there.
14 Apr 2017
I never picked up my car due to poor Kayak search results
Cons: Car was not at LAX but was 25 miles away!! I rent a car every week direct from Hertz or Sixt and thought I'd try Kayak--well, I searched LAX and your search engines came back with "cheaper" options that appeared to be at LAX....but were instead 25 miles away (in a location I couldn't get to because it was closed). I really want a refund!
19 Oct 2015
Poor service: no options at all. There were no int
Cons: The employee Nevada from Hertz of Studio City was REALLY RUDE with me. She didn't help me at all. She was very aggressive and disrespectful.
15 Nov 2015
Great Service at LAX
Pros: I really like the fact that Jeff the manager was able to accommodate us and was so nice when the pick up and drop off location was wrong on our reservation. He was able to honor the rate that we initially had on our reservation and was so personable
10 Feb 2016
Cons: The car had stuff left in it like a cell phone and sun glasses; poorly cleaned. The car did not have bluetooth; EVERY rental car should have it.
10 Mar 2016
Pros: Rental was supposed to LAX airport--Turned out it was 0ver 40 miles away , 45 minutes by cab and $80 cost. I went through Kayak and plugged in LAX--no where do I recall seeing that this site was NOT at thte airport. We ended up renting a car for one day for the cost of over $180 to drvie to Santa barbara. We turned int he pick up and rented through Dollar rental for much less than we would have paid at LAX if they could have gotten us a car that day. All in All i was very stressful . Will not do this again.,
29 Mar 2016
NEVER AGAIN!!! Hertz had no cars for rent and had
Pros: Reservation was easy to book (and that was it). But what good is reservation if it is not honored?
Cons: When I came to pick up a rent a car attendant found my reservation and ran my credit card and took my driver license info. Then he informs me that he has NO CARS were AVAILABLE. I was told that something may or may not become available in 2+ hours. Why run my credit card if you know full well you have no cars available I wondered???
Offered me no alternatives and did not even try to help me out. I just got a "sorry, nothing we can do for you..." At a very least they could have called me ahead of time telling me that they had nothing available for me to rent, so I would not waste my time. But no, they really don’t care. I got lucky; my friend bailed me out, just because he happened to be in town that day. Otherwise I would have been stranded.
It was like the Seinfeld episode(reservation): There is two parts to reservations; Taking it and honoring it. You guys are good at taking reservations; however the most important part is honoring it....
4 Apr 2016
4 Apr 2016
Why make a reservation?
Pros: The car ran well.
Cons: Made our reservation for a car at LAX. Finally got to Hertz, long wait. Reservation was not at that location. Great, wait in 3 lines. Talk with 3 people. Reservation was for just over $300, first time they told me $1000 for same car, then $600, finally just under $400, I went with that. Pain in the butt, Hertz won't see me again.
Pros: We are treated with courtesy and respect and all needs were met.
They made every effort to match up the right car with us and are receptive to suggestions of how to do better.
There was a courtesy car to drive us home and that man was excellent .
Cons: They were short handed on the weekend (Sat.) and the line was ten deep inside and outside early morning for pickup.
I also didn't like that the man handing over the keys outside pushed us for insurance purchase when I hadn't done it on my online reservation.
21 Feb 2017
Kayak offered me an insurance on website which Was
Pros: Renting agency and car was ok. Kayak just made me buying an insurance that was worth nothing. I had to do another one at the agency. Just waist my money for nothing