Pros: Quick pick and drop off services. Recent model.
Cons: Expensive fare when all cocepts are added.
6 Oct 2016
Great customer service!
Pros: I unwittingly waited at the airport location desk, and the clerk offered to give me a car at that location rather than going to my reserved offsite location.
13 Mar 2017
Pros: Easy to drive and comfortable on our 6000 mile cross country trip.
Cons: A bit noisy.
21 Jul 2017
One better than the other
Pros: Williston Rd location was fast and friendly.
Cons: Went to the airport first by mistake and the counter person was rude and I nearly cancelled my rental.
18 Sep 2017
Pros: The vehicle was very clean and excellent with gas usage. The employees were friendly.
Cons: The line for pickup was very long (not enough workers) and I was misinformed about the specific pickup location. Luckily, I was still able to get a vehicle even though it was an incorrect location. The total time was almost 1 hour by the time I actually got into the rental.
20 Jul 2016
Nothing went wrong!
Pros: It was a nice, clean new car. They had the one I reserved and didn't try to upsell me. They were efficient, prompt, and professional at the counter.
Cons: Although this rental company is inexpensive relative to the local competition, the price still seems a little high to me. But that's the only mild complaint I had this trip.
13 Mar 2017
Pros: Easy but dropped off at Avis because nobody was there
8 Dec 2015
Cons: I only dropped my car off here and the wait was pretty long at the counter so it took longer than anticipated to return the car.
26 Jan 2016
Pros: Ford Expedition was a great car for 7 passengers. The fuel mileage was amazing.
17 Feb 2017
Pros: Was able to change credit card with no problem
Cons: I was not able to drop off at another location in Burlington (airport) without incurring a $200 fee.
The car I requested was not available so I received an upgrade which was a nice suv however I chose an economy car based on its size and gas mileage both of which were completely different with the car I received.
17 Apr 2017
Great customer service
Pros: Lizzie was absolutely great. I had to wait for 45 minutes at the Enterprise place because of problems with my card and Lizzie took me for coffee. When I dropped the car back off the team drove me to the airport. Fab service
31 Aug 2016
Excellent local staff and service
Pros: Genuinely friendly and helpful local staff. They allowed me to extend my rental another day as same daily rate. I would absolutely, positively use this location again.
19 Dec 2016
Pros: good new car, bluetooth hands free cell phone
Cons: all season tires
9 Jan 2017
Pros: Enterprise on 1189 Williston are very courteous and professional. I used them 3 times this season and it was always a good experience.
Cons: I wasn't sure if the rental company's damage waiver was necessary, so I paid it the first 2 rentals. Then I spoke to my VISA customer service and they said they would cover any damage if I paid with VISA and turned down the rental company insurance, so the next rental I did that.
13 Jan 2017
drop off BTV
Pros: Competent, nice staff
Cons: a bit of confusion as to whether i could drop my car at the airport as opposed to the nearby off-airport location.
3 Feb 2017
Great Customer Service!
Pros: This Enterprise Branch on Williston Road in South Burlington is awesome. We always try to rent there, everyone is so friendly!
27 Feb 2017
Pros: Personnel was very friendly. We were able to exchange our car.
Cons: Car wasn't cleaned before we took it. It smelled like cigarette smoke. The maintenance light came on for the oil and filter.
7 Mar 2017
Pros: All stafff and car
25 Apr 2017
Pros: The interaction with staff was great.
Cons: Returned car with quarter tank gas, yet charged for empty tank.
Pros: The whole thing Especially the comfort of the ride.
16 Feb 2016
Pros: It was a fast, friendly pick-up, and the rental associate was immensely personable - a nice change from the curt interactions I've had elsewhere.
Cons: Chevy Spark + windy highway = how did I not blow off the road? Definitely know what car I won't be buying or recommending for everyday use. I wish I'd known how it drove before choosing the cheaper option - good for around town, but not higher speed trips... Still, better than taking a two hour bus ride.
21 Jul 2016
Cons: Being not familiar with the area I apparently did not rent from the kiosk at the airport but somewhere off site. The office would not stay open the extra five minutes for me to get there and the airport office would not honor the reservation price and instead of the reserved price of $249.00 offered to rent me a comparable vehicle at $605.00.
28 Jul 2016
Pros: Once inside the drop off took just two minutes.
Cons: When I got there the door was locked with a note saying they had to step out. Had to wait for someone to arrive. about 15 minutes.
17 Aug 2016
Bad service, old car and no music
Pros: The car was clean and drove well
Cons: The car was old as it pertains to technology features. No USB port to charge my phone. The AUX port didn't work half of the time; the other half of the time it would make a loud long beeping sound.
19 Oct 2016
Cons: Kayak made car rental dropoff site a $25 cab ride from airport. Huge inconvenience!
5 Mar 2017
Pros: The price was good.
Cons: No fault of Hertz- the defrost did not work in the Versa, and the heat barely worked at all. It was cold!!
Also, I had been told I could get a ride after drop off, however, only one guy on duty on Saturday so no-one could.
I wish I had known about Saturday ahead of time.
The manager at the Shelburne Rd is a bit gruff, the other staff were friendly.
27 Mar 2017
Ended up canceling
Cons: Made reservation for 3 days through Kayak for what I thought was a reasonable price. Then I found out that the rental location was a few miles from the airport. Called Hertz to see if I could change the reservation to pick up the car at the airport. I got a representative that is "not local," with an accent that was hard to understand, who was not very helpful. He quoted a price for airport pickup that was 3 times the original reserved price - for the difference of a few miles? I thought that was unreasonable and cancelled. I ended up using another rental company whose price for airport pickup was only $20 more than Hertz's original off site price.
18 Apr 2017
Great Customer Service
Pros: We rented a vehicle for a cross country family trip. I explained to the customer service person that I had picked an unlimited miles package because we would be putting 7000 miles on the car. The car was serviced and ready at pick up. It was everything we needed for the trip.
Upon return the desk was amazingly accommodating.
4 May 2017
Pros: After an initial mess up at the airport, I had to take Uber to another Hertz facility. The agent at this second facility was exceptional nice, caring, and accommodating. He redeemed my experience!
Cons: The car I got did not have cruise control. I consider that a vital way to keep my speed under control when traveling through Vermont's numerous speed trap areas.
Pros: Had to change my reservation twice and everyone I talked to was super helpful.
18 Aug 2016
Cons: the return in the shopping mall was poorly signed. It took me 20 mins to figure out where it was.
27 Aug 2016
Drop off s burlington
Pros: Drop off ease
Walk into airport easy
Cons: No avis rep to handoff car on parking lot
No directions on where to go, what to do.
4 Feb 2017
Pros: Car was ready and easy to pick up.
Cons: Seems that certain functions like remote start and adjusting the height of tailgate were not working on the car. Not sure if these were disabled or were just out of service, but following online instructions from the vehicle manufacturer did not solve the problem.
5 Aug 2017
Cons: The line at pick up was super long. I must say the attendees did a great job, but by not being a preferred customer really took time.
7 Aug 2017
Pros: - Quick and easy
- Good price (note there may be fees on top)
Cons: - Couldn't change the pick up and drop off times to be true without changing the price and adding $200
- Returning the car was kind of confusing
- Charged for fees I didn't know existed (late drop off, not driving enough miles, etc)
16 Aug 2017
Cons: The rental policies were a bit unclear, and we wound up paying ~$150 more than we expected to.
19 Nov 2017
Please make it more challenging and time consuming
Pros: The woman at the counter spoke very good English.
Cons: You must drive into a garage where there is only a small sign posted, that applies to all car rental companies, which you must stop and read, and it is on a curve where cars are blindly coming around and you must stop, block traffic, and read the four steps of 1) parking the car in the appropriate area, 2) cleaning it out, 3) writing down the mileage and 4) locking it, noting the number of your space, and returning the keys to the rental counter. What it doesn't say is 1) your parking space is far away 2) the rental counter is across the street in the main terminal downstairs on the other end 3) the escalators don't work and 4) have fun waiting in line to turn in all this information you are supposed to provide.
Cons: No one in garage to accept car - i had to deliver keys with mileage and fuel status inside, then go back outside
8 Aug 2016
Pros: I was very happy with the price because I reserved online via a 3rd party. However, I would not have wanted to pay the price that was offered at the counter. Overall, I got great service and for once I did not feel like I was dealing with a used car salesman. Every rental car company I've used in the past has tried to convince me to upgrade and when I insisted I didn't want to, they finally upgrade me anyhow because they have no choice! So sleazy! Anyhow, didnt' deal with that w/ Alamo. Thank you!
Cons: It would be helpful to have someone in the garage readily available (appreciated that in Boston when i returned the car). I had a couple questions about the car and had to walk to the terminal and then back to the garage again to meet someone there. It's not the first time in Burlington that I wished there was someone there. I had a similar problem when returning a car there.
29 Aug 2016
Burlington No One Home
Cons: There was no agent at Alamo in Burlington. Was referred to another agency to return car.
15 Jan 2017
Cons: The employee was rude and neglected to credit me for an early turn in.
16 Jan 2017
Cons: Expired tags, Celcius temp.
10 Jul 2017
Pros: Friendly folks at counter...great rates...clear car
Cons: no issues
14 Aug 2017
Pros: Friendly staff. Nice car.
17 Aug 2017
Pros: They made pickup and drop off very smooth and easy, and were helpful both at the desk and on the phone.
Cons: The car smelled awful. It smelled like someone had smoked a pack of cigarettes and possibly vomited in it, and then just dumped a can of air freshener in it. The combination made me feel sick and made for a very unpleasant drive.
17 Aug 2017
Pros: Agent was helpful
Cons: Costs should be consistent for all.
My feeliing was to high for four day out and back rental.
6 Sep 2017
Not what I wanted
Pros: The agent was quick to put me in another car
Cons: tried to put me in a smaller car than ordered