Pros: Car was newer, clear and what I had signed up for when I made the reservation. Value was best of all the searches made for the area
Cons: counter personnel were not very personable, very little direction when dropping off as to where to park the car.
10 Feb 2017
Great service from Dollar, I should have gotten in
Pros: All was great except the fact that I should have purchased additional insurance from kayak for $9 instead of the $27 they charged at the counter.
15 Oct 2015
What a joke!
Pros: Absolutely nothing!
Cons: I arrived at St Louis on Oct, 10th @ 10:30 pm waiting for a dollar shuttle van to pick me up. No Dollar shuttle in site, went to the courtesy phone and called Dollar rent a car it rang and rang with no answer and then said thank you good buy and hung up on me. I tried this 5 times with the same results so I got on a Hertz shuttle van and had to get a car from them. Their Sevice was very good I am thankful they could help me out of a bad situation. I give Dollar rent a car a 0 or F for service and they have lost my business forever!
16 Nov 2015
Don't waste my time
Cons: I didn't like that the desk clerk tried to upgrade me without telling me to almost double my charges. My grandfather was dying, I told the clerk this, and I still had to go through a whole upsale game. I plan to never use dollar again.
18 Nov 2015
dirty and smoky
Pros: everyone is super friendly and there was nothing wrong with customer service.
The car was stained (all of the seats) and dirty inside and I am sensitive to smoke and could smell, at some point, someone smoked in it.
29 Nov 2015
Don't let them know where you are going.
Cons: They would not rent me the vehicle because I had to travel more then one state over from the state I was renting the vehicle from. It was an emergency and was cheaper to rent then fly. Had to see my father-in-law one last time to say goodbye before he passes away.
6 Jan 2016
Pros: The car got great mileage. The drop off went well and I felt like the person knew what they were doing.
Cons: When picking up the customer service was terrible and rude. Not helpful. The car had stains all over it.
21 Jan 2016
Pros: easy pick up and drop off. friendly staff
Cons: car had stains in it, not very clean
21 Jan 2016
Advertisement read $15 per day, I rented for 2 day
Pros: Pickup/drop off drivers were very friendly and helpful.
Cons: The lady behind the counter was very rude.
12 Jul 2016
MIXED RESULTS - THE GOOD THE BAD THE UGLY
Pros: UPON RETURN, DESK PERSON AND DRIVER WERE VERY ACCOMMODATING WHEN I WAS RUNNING LATE FOR MY FLIGHT.
Cons: PICK UP LOCATION FOR DOLLAR IS NOT WHERE ALL OTHER CAR RENTALS PICK UP. NO SIGNAGE FOR DOLLAR. WHEN ASKING FOR DOLLAR PICK UP LOCATION AT AIRPORT GOT WRONG ANSWER(S).
DRIVER WAS SYMPATHETIC, SAID HE HAS REPORTED PICK UP ISSUES TO MANAGEMENT MANY TIMES. DESK STAFF DIDN'T EVEN ACKNOWLEDGE MY COMMENT.
CAR WAS DIRTY (FRONT OF CAR HAD BUG STAINS AND DIRT)
HAD DIFFICULTY FINDING LOCATION ON GOOGLE FOR RETURN BECAUSE THE PAPERWORK SAID ST LOUS, BUT YOUR LOCATION IS IN SAINT ANN!!!!!
OVERALL THE EXPERIENCE SUCKED
LATER WHEN I MENTIONED THE PICK UP PROBLEM TO ANOTHER TRAVELER, THEY SAID THEY DON'T USE DOLLAR ANY MORE BECAUSE OF THIS ISSUES (AMONG OTHERS?)
Pros: Car was, reliable and handled well. It was also clean.
Cons: I also rented from Thrifty a GPS and did they did not give me an adequate way to set the GPS in the car while I drove. I literally had to drive and hold it.
5 Nov 2015
Room for improvement but a value overall.
Pros: Easy check-in and check-out. Price is right.
Cons: Had garbage from the previous driver(s). Smelled like smoke.
8 Feb 2017
Pros: car worked
assistant who received the car Michael friendly polite service
Cons: counter service indifferent
Return station far from airport
12 Oct 2015
Smoke-free car smelled like smoke
Pros: Pick up and drop off your very quick
Cons: Relatively high mileage Camry had definitely been smoked in
21 Oct 2015
Pros: Fast service. Didn't have to wait for the shuttle at the airport. Quick trip on the shuttle to the rental lot. Fast service once there. Was on my way in a few short minutes. Upon returning the car, I was given a receipt almost immediately, and the shuttle driver was ready and waiting to take my family and me to the airport.
24 Oct 2015
Pros: Efficient friendly staff at pickup. Shuttle service to/from airport is prompt. Have had good rentals from here in past.
Cons: Picked up car after dark. Car was parked behind facility with no lighting. Inspected car with flashlight, but in the morning saw damage I had missed on bumper and another area. When I explained this issue upon returning the car, personnel did not note it or seem to care. Also Maintenance Required light came on second day of rental.
27 Sep 2016
Pros: Nice little car and good staff
Cons: Gas tank was not full.
Interior was ripped.
We exterior was scratched and scuffed.
2 Oct 2016
Pros: The staff was great to work with, both on check out and checking back in.
Cons: The car smelled like smoke and had an odor.
9 Oct 2016
Pros: The staff was professional and accommodating.
19 Oct 2016
Very friendly staff
Pros: This was a great experience all around for me. As a 75 year single woman, I was a bit nervous about the routes to take for my journey. The staff could not have been more helpful and accommodating. The car was a great fit for me, clean, comfortable and in perfect running condition. I had no worries and would use Thrifty again. It was also a pleasant surprise that the rate was lower at the desk than the one I was given online.
Cons: Airport directional markings to the Thrifty rental car location were good at first, but at the crucial spot where the road split, I was unable to see (it was night) any further directional markings to guide me to the location. I guessed and chose the wrong way and ended up driving through dark neighborhoods directed by my GPS. It was a relief to finally arrive at the Thrifty agency which is actually quite close to the airport. I drove around for about 20 minutes trying to locate it after a long day's drive. .
Cons: The car was very tiny. Seemed smaller than the Ford Focus they compared it to. It was also a little worn
6 Mar 2016
Pros: they accommodated me by giving me a higher grade vehicle.
Cons: I paid for a traverse and the Avis rep tried to give me a minivan. He also was not going to budge. He gave me back my license and credit card after said I could go elsewhere. My problem is i prepaid for my traverse and he did not care. I was not going to stand for that and therefore i started making phone calls to other rent a car places. My husband spoke with the rep and he finally tried to give us a Ford 4wd or an expedition.
6 Mar 2016
Pros: Wonderful, efficient, courteous operation and staff at St. Louis. I'll be returning there and can't imagine renting from anyone else.
13 Jun 2016
The rental ended up costing 1,5X kayak quote
Cons: Car with 40.000 miles in the odometer
21 Aug 2016
Pros: I drove 44 miles. I picked up a car that didn't have a full gas tank however I would be penalized if I returned in the same condition.
No one checked my car upon return. I was told to leave my keys in car and they would send me my receipt.
I travel weekly for business and this was my first such experience.
No final receipt
19 Sep 2016
Booked 12 passenger van given 10 passenger
Pros: Van was clean
Cons: Wait was 1hr and a half because the computers were down. Only given a 10 passenger van reserved a 12 passenger van.
20 Jan 2017
Pros: Very slow, no cars ready and my car was dirty
Pros: I arrived very late at 3am and a car was ready for me to pick up. When returned, the process was very efficient and only took a few minutes with a shuttle ready to take me to the airport. I will rent from Hetrz again and KYAK rocks.
Cons: They should have a few more clear EXIT signs around the lot. I was a bit confused as to how to make my way out of the lot.