Pros: Monique was very understanding and very helpful!
16 Feb 2016
Cons: Wasted our time going to pick up a reservation that was made an hour earlier. Customer service representative made no effort to fix the situation and was visibly annoyed and walked away as I was asking her if she knows of other options because I took a cab to get there assuming that I had a car because of the confirmed reservation.
31 Jan 2017
Pros: The lady working at the desk was very efficient and fast. She was also apologetic about the lack of car availability.
Cons: 1) There were zero cars available when I arrived at the time of my reservation. I had to wait over an hour for a car to show up.
2) It was quite difficult to find the rental store's location, as there were no signs anywhere.
3) The cost seemed excessive ($130 for a 4-hour drive to the Bay area).