Cons: Being my vehicle would be there at 12pm, was there at 11;30 am told to come back at 12;00. Came back 12;00 no vehicle. Agent then told me it would be 45 minutes Late. Had to leave was on a tight schedule planned months before. Recieved call from agent at 1;17 pm that vehicle had finally arrived. I should have been notified at 11;30 the vehicle was not going be there. Will never rent from this office again. Had to rearrange whole vacation schedule at the last minute on thanksgiving eve.
9 May 2017
Pros: I did receive a phone call notifying me.
Cons: No cars available to honor reservation. I did receive a phone call about 30 minutes prior to my reserved pick up time notifying me of the situation. Not much help when you need a car though. No attempt to help me secure a rental with another company, no assistance at all.