Cons: Car (Jeep minivan) was bigger than I wished I'd rented for a small Carribbean island.
Discovered the check engine light was on and in concern took it back to the rental office where I was assured not to worry....they had checked out the vehicle thoroughly before rental.
6 Nov 2016
Try somewhere else if you want a place with servic
Pros: Got a free upgrade...because they did not have our car in.
Cons: They asked the hotel so they could reach me to replace the car, then decided I should just stop back in.....stop my vacation to see if they have the car.....not to be a brat, but customer service is their job. I called to check, and they did not pick up or have an answering machine.....don't expect much help.
When I returned the car, they said I owed an extra day, and I should check my paper work. I said no, and made them look at the electronic reservation. They copied the item down wrong...keep the reservation information handy as they might try to get an extra day out of you.
18 Jan 2017
23 Jan 2017
Pros: Overall excellent service!
Thank you; will rent again next year.
20 Mar 2017
Cons: Very expensive to drive a heap -- multiple scrapes and dings, windshield wipers were smeary, tire pressure light came on within first day, check engine light came on on third day, AC was weak (and if turned up made a continuous clicking sound that wouldn't quit until it was turned back down. Drive like a bucket of bolts, and cost nearly $700 for a week (with insurance, which seemed important given the condition of the car, not wanting anything blamed on me). They also take a $750 deposit against your credit card, which they return to you if they deem there is no further damage. We took pictures of the car before leaving the lot, and got that money back.
Pros: Your personnel was very good and friendly and pleasant to deal with.
Cons: Car had fabric interior and smelled very dirty. Seat adjustment handles were damaged. SUV was large so shoud have come with back up camera. Felt price was high for very basic suv. Next time we will get something smaller.