Cons: I did not like that I paid extra for an intermediate vehicle that did not have remote open doors. It was only openable by a key which was inconvenient and unsafe. In order to get into the trunk I had to unlock the car and reach down for a lever. If this is a 2017 vehicle then I'm sure there was a remote opener that opened both the car and trunk. Not happy about that. I don't know the last vehicle I have ever seen that didn't have a remote door unlock remote.
19 Apr 2016
Need to do better
Pros: The car was nice but didn't have what I wanted, then had to wait for another one. That put us about 2 hours late for check in.
Cons: This is the third time that has happened and I don't understand why. It doesn't do any good to make reservations online because they never have what you want...
18 Dec 2016
Bait and switch
Cons: Contrary to their advertisement, they did not pick up or drop off. When I took a cab and arrived at the rental site, they tried to upsell me telling me that they didn't have what I had reserved in stock. What most other rental companies that I have dealt with do at this point is to rent the customer the next best car and give it to me at the rate of the rental agreement. Enterprise will not be receiving my business in the future.
Cons: it cost a lot of money and when I went to drop off the car no one was even in the office. I had to call customer service and ask what to do after waiting 20 minutes for the office person to return - I ended up leaving the keys and a note. Wierd!