Cons: This critique is for kayak! I had put the destination for pick up at the airport in Portland and somehow got redirected to a place that's 30 minutes away and I can't get to it to get my rental car. Enterprise unfortunately couldn't do anything for us and they did make the comment that kayak does that all the time when people reserve vehicles at the airport they redirect them to another place and the poor consumer is not even aware of it. I was very very upset and I am not going to use kayak again! I am also not going to recommend kayak to anyone as well!
5 Oct 2016
Pros: Checkin was great, staff was friendly, return was speedy, price was outstanding. Couldn't ask for better.
17 Dec 2016
Pros: Had to go over Mt Hood and chain's are required by law. But yet even asking for some got me no where. So I had to buy some that I will never use in my life. $100. Not to mention this was during the big winter storm we just had in Portland. I did fine with the 4 wheel drive I rented, which was a Jeep Patriot. Went around tons of stuck cars, up steep hills all no problem.
22 Dec 2016
Pros: helped us resolve an issue because we didnt realize that we needed to pick up the vehicle at a different location. Took care of the issue immediately.
27 Dec 2016
Pros: The car was good
Cons: The price was crazy big
29 Dec 2016
Cons: Car had musty smell for several days. No USB connection for stereo.
1 Jan 2017
Pros: Car was excellent- safe, and family friendly
Cons: My reservations said drop off was 6pm I arrived prior to 5pm and they were already closed.
30 Jan 2017
Pros: Great customer service! Angela was particularly helpful in ensuring that I made it back to the airport in time for my flight. She went above and beyond and I am incredibly grateful and I will definitely be a repeat customer.
4 Feb 2017
Pros: Prompt efficient did what they said
19 Sep 2016
Pros: They called as I was pulling up to say that they did not have a car for me and would not until at least three hours after my scheduled pick up. they ended up canceling the reservation for me. Very disappointing.
Pros: Great service great price. Both the manager Ferron and the counter agent Miles went above and beyond to accommodate me with just the right car for my trip And at no time did they seem put off but seemed happy to give me the extra attention I also got an excellent rate by picking it up at this location I look forward to renting at this location again
20 Oct 2016
Pros: Loved that the location of the rental place was right there at the airport.
Cons: I felt as if I were being gouged for every little thing- paying for another driver, for more coverage, for a bigger car, etc. It's never the amount you think it will be.
14 Jan 2017
Cons: as two drivers under 25 (23 and 24) the sales people were extremely pushy about insurance on our rental even though we both have very good car insurance and didn't need it. It was a very long and frustrating process and the first price they tried to give us for our car was $600 more than we ended up paying for a week. I understand upselling but after being told 10 different times that we do not need any insurance, it got quite irritating.
Also rented a keep that was front wheel drive (because apparently no AWD or 4 wheel were available) and a massive snow storm hit while we were on vacation. We were told that the cars had all weather tires however there was no tread on our front tires.
4 Mar 2017
Pros: The people at the rental car place were so nice! They gave my toddler son a cookie while we were doing paperwork and gave me a free upgrade! I will definitely rent from this location again!
Pros: I needed a rental for about a week. Avis wouldn't let me extend my contract so I had to return the rental I had every few days-really annoying
The only thing I liked was the first and third rental
Cons: Didn't like how the price varies so much
Customer service guy was the rudest ever-throwing my credit card and contract across the counter, rude, not friendly. Also wasn't tuber two times so I had to wait and I'm 8 and a half months pregnant.
Overall would never use Avis again
Also overcharged my card at the end
Cons: I took the budget shuttle from the Portland airport because that is the airport I said I was flying into. When they took me to their airport location they said my reservation was at a place 40 minutes away.
Luckily, they were able to accommodate me with a vehicle but for TRIPLE the cost of what I made a reservation for. They said if I went through priceline or kayak this happens all the time. You are a joke. I will be reporting my experience to the better business bureau and never using your site again.