Cons: I booked a SUV almost two weeks in advance, but on the day of pickup they had none on site! What's the point of booking in advance and paying? I wasn't the only one complaining when i was at their facility. People were returning cars right away because of engine issues, etc. They drove me to a nearby location (30 minutes) which had a SUV in stock, but it was dirty and had dents. I was already 2 hour late for my trip and i had no other option to take it. And it took them 2 weeks to release the final receipt. Not doing business with Hertz again.
26 Feb 2017
They overcharged me
28 Feb 2017
Customer service person at Newark, CA sucked - her
Pros: *Upgraded SUV
*The manager was good a resolving the problem and responsible.
*Clean Tahoe SUV
Cons: *No pick up from home even though I requested it a week in advance.
*Customer service person put me on hold over 10 minutes.
*Crappy customer service, the kiddies were running the shows.
27 Sep 2016
Cons: Office opened 20 minutes late.Car was filthy, had used q-tips in the drivers side door. Dirty and stained seats. Car was not washed inside or out. Badly dinged and scratched. I was five minutes from the rental office and the low tire pressure sensor went on. I drove back to the rental office an the customer service rep said just take to the tire place down the street where they have an account! Also, the gas tank was pretty much on empty! There seemed to be a manager hanging around outside, walking around smoking but never helping at the counter. Terrible!!