Cons: I had to wait to get the car key.
The car was not readily available.
1 Nov 2015
Atlanta airport rental
Pros: Car was a manual
Cons: It took a long time to get my rental car, do to only one person that was working late night when I arrived.
8 Nov 2015
Cons: Charged 3 days for a 1 day rental. When I complained they said they changed the billing, but only charged the 1 day fee as well as the 3 day fee. An overcharge of over $200.00. Still not resolved one week later.
9 Nov 2015
Not the car I reserved
Cons: Long wait at the counter. Reserved an SUV, and all they had was pickup trucks.
12 Nov 2015
Great car, easy to rent, P/O and D/O was a snap!
Pros: See message subject - great experience!
Cons: As someone who has spent 10+ years designing surveys for companies might I recommend changing the default position of the rating scale questions in this survey from the base point of "Excellent"? That is very bad practice and definitely not something that Confirmit would have recommended :)
20 Nov 2015
AWESOME CAR- VERY CLEAN- Great Customer Service
Pros: Pickup was effortless. Car was great and efficient on fuel. Very very clean and drop off was effortless!
Cons: I wish I had scored a better rate, but it was a last minute trip! :)
20 Nov 2015
Pros: good car
Cons: drop off chrgs can be lower
8 Dec 2015
They didn't have my reserved full size car availab
Pros: They upgraded me to a sports car. A 2016 Mustang to be exact. Was a very nice car and quite a pleasant surprise. Hey would have upgraded me to a midsize SUV if I had needed the extra space.
19 Dec 2015
Car infested with roaches
Pros: The rental was convenient and reasonably priced. Pick up and drop off was easy and quick.
Cons: The car had a roach infestation which I discovered later that evening.
Pros: Quick, no problems. Nice car. Ability to choose any car in class.
Cons: Nothing really, but on return took awhile for agent to show up. Wasnt sure if i should wait or just go.
29 Nov 2015
Pros: Clean, nice car with extra features like GPS and backup camera
14 Apr 2016
Pros: Car was clean, counter was friendly
Cons: Immediately assessed a fuel surcharge upon arrival and assessed an additional day. I showed the receipt for fuel and the surcharge was removed, but they still assessed the extra day, which was ridiculous as the car was returned on time, their agents were just too busy to get to the car.
1 Oct 2016
Cons: I arrived at Atlanta Airport 11:50 PM this past Tuesday night and no one was manning their counter at the Atlanta Rental Center unlike the other companies. After banging on the counter and wandering around for 15 minutes seeking help I finally someone who informed me that their garage booth was located at the other end of the facility. My treatment there was fine. However, I informed the representative that no one was at the main "Rent - A - Center (?)" booth and no sign was there directing customers to the garage booth. She said that was clearly unacceptable and that 2 people should have been there. This was a big inconvenience especially after arriving from a long flight.
The rest of my experience was fine and the Thrifty representative in the garage booth could not have been nicer and helpful.
31 Oct 2016
Pros: Price was good
Cons: Took forever to get the car and had to wait 15 min to drop off
3 Nov 2016
On pick-up, rental cost was over twice what Kayak
Cons: When I set up my reservation on Kayak, I was quoted $110 total after taxes. However, when I showed up the next day (on the first day of our vacation) to pick it up, the cost was just over $230. There is no excuse whatsoever for that, and it left us with no car for our vacation. We spent the entirety of it using Uber everywhere because of that horribly misquoted price. It is unlikely that we will be using Kayak again after that incident.
28 Nov 2016
Pros: Easy to retun
Cons: Very long line to pick the car up, it took an hour.
2 Dec 2016
Pros: People were friendly
6 Dec 2016
Typical mid-low car rental service
Pros: The vehicle ran well, and got me from A to B and back to A.
Cons: The desk agents were in no hurry to process a large line waiting on cars. It took around 45 minutes in line to get served.
They try underhanded tactics to get you to purchase the additional insurance and gas.
The vehicle was very dirty on the interior. We wiped it down with a wet-wipe and it came away dark.
We won't rent from Dollar/Thrifty again. There's a reason they were the low-dollar option in Atlanta.
Cons: I signed paperwork when I collected the car (late at night) thinking it was the usual rental agreement but discovered on my return that I'd taken out additional insurance I didn't want, need or asked for and was handed a bill for $179.
At no time did the Avis Agent tell me or my wife who was with me that I was taking out additional insurance or that I would have to pay for it on the car's return. It added $179 to the cost of the car rental that I wasn't expecting to pay. They wouldn't refund me the money when I complained and I've since discovered their agents get commission on any additional insurance they sell.
I FELT CONNED. So if you do hire a car from AVIS, be VERY careful what you sign and make sure you tell the Agent you don't want any additional insurance. (I suggest you video the encounter on your phone as they wouldn't take my word for it when I complained). Avis suck and I'm never going to hire a car from them again.
18 Jul 2016
Cons: i had to wait in a line for about 2 hours to get a car and another line to return the car. Staff kept talking that they can't wait to go home while processing my order.
16 Oct 2015
Pros: Upgraded to a BMW X5
3 Jan 2016
Pros: gas mileage.
Cons: The rental price for the time rented was not fair or equal, being that the car was supposed to be returned to a Northern location. Driving a front wheel drive threw a storm with my wife and two young boys. After calling Avis to inform the return station of drop-off they were closed at 7:00PM. This was my first time renting a car and the experience was not good at all. After witnessing the price my family paid for a day rental is equal to a price of a month rental I felt as if I was robbed. this will be my last rental, we as a people will never prosper if these are the standers we live by.
22 Feb 2016
Pros: Easy to find
Cons: Couldn't find a gas station nearby
30 Mar 2016
The vehicle picked up in Orlando were not up to no
Pros: They eventually got me a good car. The first two had issues. One was mechanical and the other was physical (dirty)
10 Apr 2016
Pros: Pick up area was excellent at Atlanta Airport but Drop Off location was not as easy. It was dark at the time & we were not familiar with the Cleveland area. Drop Off is an industrial area not within Airport Property. We were using Goggle Maps & it was confusing. Just barely made grace period due to construction areas in Tennessee.
Cons: Location of Car Drop Off
1 May 2016
Horrible from start to finish
Pros: The car was ok
Cons: Everything but the car was absolutely horrible
1 May 2016
Cons: I cancelled it upon arrival and booked a Payless car which ended up being $500 cheaper, even tho the Payless car was a standard SUV and the Avis one was a smaller SUV
3 May 2016
Cons: have never taken insurance in my lifetime. Avis added it to my bill and when dropping off in Newark, they said I would have to take it up with Atlanta.