Cons: This is a hoax! My confirmation indicated my contract was with ACE Rent a Car. However, we arrived at the airport to wait for a shuttle that eventually showed up and drove us to a remote location in a shady neighborhood near the airport. The receptionist stated our reservation was not with ACE but rather AVR...or...I don't even recall the "real" company as I had no intention of driving away with a vehicle, even if it meant walking the 90 miles to Indio from Ontario, CA. Also, I had pre-purchased an insurance plan that proved to be useless. I am disgusted that Kayak hasn't pulled the plug on these crooks.
9 Mar 2016
Cons: No written instructions on returning the vehicle atter hours.
Didn't answer phone during business hours. Left a message but never called back.
Still haven't received deposit after 4 days even though it was to be credited the same day as the return.
21 Jul 2016
Clean car- I would rent again.
Pros: I had my doubts as I pulled up to the location... but everything worked out great. I got an awesome deal on a mini-van, the pick up was fairly easy although I had to wait a little. The van was clean and did not smell weird- which is always something I worry about. The drop off was even easier- everyone was super friendly.
Cons: My Kayak deal said unlimited miles and I was told I only had 500- which was more than I needed, so not a big deal. I assume this is a miscommunication between Kayak and Ace and not attempt to pull one over on the customer.