Pros: Pick up was easy breezy. Staff were kind and helpful! Always a great experience with Enterpise!
13 Oct 2016
Great customer service at counter
Pros: Both agents that helped me check out and sign my rental car were friendly, courteous and knowledge making for a simple streamlined transaction.
24 May 2017
Pros: New car...that was hybrid when idling. Nice size, comfortable seats, and very professional people helping out at start, finish, and when we had the problem with the balancing of the wheels. Thank you!
Cons: The only problem we had was related to the balancing of the wheels. I think that when the winter tires were exchanged for the summer ones, the balancing should have been done a bit more carefully. We lost part of a day while we waited for the wheels to be balanced when it became a problem one week in to the trip. Maybe something to do with lugs too??
Oh...and the fob didn't work when we were going on to the ferry! Fortunately, it started to work again! A bit stressful!
19 Jun 2017
Pros: Excacylg as booked. Outstanding and fast service. Hardly any wait time even with a long line!
27 Jul 2017
Cons: Pricing was a bit vague, for example there was no mention of a drop off fee. Not that it changed the final price, but a clearer breakdown of the costs involved would have improved the experience.
Pros: Car was clean, dropoff and pickup was easy tough ther could be better signs of where to go.
Cons: How can there be an extra charge for getting Winther tires on your wehicle when you rent a car in the Winther?
The wehicle are not allowed on all highways with only all season tires.
26 Apr 2017
Pros: Very friendly, uncomplicated staff.
Cons: Poor selection of vehicles. Ended up with a 4 cylinder Patriot which was screaming most of the time due to the lack of power. Therefore used around 15 liters per 100km. Rather drive a V8 and at least be able to drive relaxed...
26 Jul 2017
mini is too mini
Pros: clean and smokefree
Cons: reserved a 4 door 4 seater for 3 bags, got two seater with three bags
4 Apr 2017
Payment issues on pickup
Pros: The actual car was fine. Well equipped for the conditions i drove it in.
Cons: At pickup the counter worker could not process the car on my visa for some reason and blamed my card for the problem. We tried another card from mastercard and same problem. Then we tried a third card a visa and it worked. Seems like their system only likes certain cards from certain banks. So bring a few cards with you!
Cons: Charge for the car rental showed on my credit card in Canadian dollars and the correct exchange rate was not applied for a few days. Budget did it correctly but some reason it takes a few days on the MasterCard. No problem but confusing.
26 Feb 2017
Pros: Nice clean 2017 Ford Escape , only 1200Km . Rented for 10 days. Just what we wanted. Unlimited Km's
Cons: Required an upgrade from Chev Impala of $15/day plus fees and taxes. Really?
5 Mar 2017
Pros: Customer service agent got us changed from 2 suv's to a big van that had snow tires. It was cheaper and worked out great for us.