Pros: The process was easy, the attendant was very curtious and polite.
Cons: Hear no issues
9 Jan 2017
Pros: Found I had reserved the car at a different location than the airport in Jackson, MS. Clerk could not transfer the reservation to the airport location. I would have had to take a cab to the other rental location. I had to call and cancel the reservation and make a new reservation at the airport. Originally I had booked online through Kayak.
When I got to the garage to pick up my car, they were out of economic cars. They upgraded me to a Ford Expedition. It was a tank for one person. The weather was bad so it worked out.
28 Dec 2016
Pros: The van drove well.
Cons: The Service Rep was not friendly. The van was dirty and had a smell.
Pros: The pickup location called me ahead of time to remind me of holiday hours so that I didn't miss my reservation. The rental clerk was prepared for my arrival. She successfully corrected an error on my bill and was friendly and professional. The drop off location at the airport was quick and the employee was able to help me with directions to my gate.
Cons: They were unable to accommodate a drop off on a holiday, so I had to return the car earlier than I would have liked in order to avoid being billed for two extra days. Rental locations need a procedure for accepting turn-ins outside of normal business hours
19 Sep 2016
Rental office ran out of cars, sent me to a airpor
Cons: Hertz called me the day of the rental and told me they didn't have any cars at their office. Directed me to their airport location. I was assured by the office that the reservation would transfer over. I called the hotline to confirm. Lady said it was now $180 instead of $120. Then she told me she would fix it. Got to the airport and it was $180. They refused to change it. Terrible service.
27 Nov 2016
Pros: counter staff very polite and helpful.
Cons: Car was so low end did not have side mirror adjustment inside car. had to stop along highway to manually try to set the mirrors. not so bad on the driver side, but a real p[ain and not very safe on the passender side (without a passenger to help.