Pros: The car was fine and clean, no problems there.
Cons: The customer service was awful all around. The staff was unnecessary cheeky and curt during very interaction. We would have returned the car half a day early, but the staff at the Hoboken location gruffly told us that they didn't have an overnight drop. We had to pay to park the car in a different garage overnight and make an extra trip to return it. This return was delayed because I got sick. I tried to call the Hoboken location to inform them of the situation, but they consistently put me on hold and then would hang up on me after ten minutes. This was the absolute worst customer service and car rental experience I have ever had, and I will not be returning.
18 Oct 2015
Pros: The vehicle was perfect for my needs and completed 2000 miles in 10 days faultlessly.
Cons: Difficulty in ensuring I received model I had requested.
Cons: They overbooked cars so bad that when I came to pick up my reserved car two hours after my reservation time I was told I would have to wait two more hours to get the car that I had reserved.
19 Oct 2015
Cons: There were no cars and I waited 1.5 hours to get one. About a dozen people were also waiting.
19 Oct 2015
Cons: After I confirmed my reservation with Avis, I went to pick up my rental car only to be told that my car wasn't there and it would be at least an hour to two hours before I could take the rental car, which resulted in me being unable to attend a wedding. I called Avis Customer Service where, after I told them about my situation, I was told, "What do you want me to do about it?"
30 Nov 2015
Pros: We got an Intermediate car for the same price as a Compact.
The car we were given was clean, performed well, and got excellent gas mileage.
Cons: Rental was more expensive than what we typically pay given the Thanksgiving holiday.
13 Jan 2016
These guys don't know anything about there existan
Pros: all, but the amount debited out of my account, and the account they debited it from
Cons: I was asked for a credit card (and I only have an UK one), but was told that the actual payment was to be debited out of my US debit card, thing that never happened. So I ended up paying in GPB, at a conversion rate that nobody would like. Plus, instead of 57.51 USD, I was charged 325.01 USD. Can anyone explain where the other 267.5 USD come from? I have taken pictures with the car when I left it, with no damage and the tank full, as I have picked it up.
23 Feb 2016
Could not reach anyone helpful at corporate
Pros: The franchise owner himself called me back and made sure everything would go well with the actual return.
Cons: I called the rental office to report a minor collision, they transferred me to someone (I later learned) from Fleet Management who was disgustingly rude, obnoxious and unprofessional. The registration on the car was not updated and the registration papers were not in the vehicle. I had a very difficult time with the police officer who took the police report of the collision because they could not verify a valid registration - all of these are Fleet Management problems, but the person from Fleet Management would not even give me his name! I then tried calling corporate and was bounced around 10 times before an Avis Security officer finally got on the phone and VERBALLY confirmed the validity of the registration - by then the police officers involved decided to be reasonable (they believed that I was not willfully driving an out of date registered vehicle that I had rented around). If the police had decided to be unreasonable (which was their right) they could have towed the vehicle and left me standing out on the street. Avis service was abysmal on this rental - I strongly urge anyone renting an Avis vehicle to personally make sure the registration papers are present and in order before taking the vehicle (I have rented thousands of cars in my life and have never done this before).
8 Mar 2016
Pros: I want to give a shout out to the guys who work at the Avis desk, they were very pleasant and displayed great customer service.
26 Mar 2016
Pros: Fast, efficient rental. Very friendly and helpful staff. All fees discussed up front so no surprises at drop off. Drop off was fast and easy.
Cons: Car itself was hard to drive; very limited visibility in rear and blind spots. This is Ford's fault, not Avis' but does reflect their choice in cars. Rental counter was also incredibly difficult to find, as it was on a completely different street than the address listed. No signs (at the listed address) to direct me to the rental counter. Took 10 mins and a phone call to even locate it.
Pros: Bluetooth connectivity to phone. Steering wheel controls. Speedy service. Smooth ride.
Cons: supplied GPS system touch screen needed recalibration: eg to select an R one had to tap the S; once connected to Bluetooth phone, the voice commands of the car could not find certain numbers; there should be some kind of drop off system even when the office is closed on the weekend.