Pros: Car was type as requested. I needed an SUV that would carry 8 and they delivered as needed.
Car was clean late model SUV
Cons: Had to wait 30-45 minutes after pick up time to actually receive car.
It had not been cleaned up.
After receiving quote on car of $520/week - an extra $75 was charged because they were within a 45 mile radius of Denver and I arrived on an airplane that day!!!
Well thank you Denver--- I'm sure this surcharge will promote tourism to your area.... NOT
16 Oct 2016
Will Plan to Return
Pros: Polite and friendly staff
Car condition, type
Much better price than competition
Cons: Unattended drop-off on Sunday, wasn't aware of that but worked out fine.
11 Sep 2016
Pros: I appreciated the ease and speed of getting the vehicle. Thanks for the great service!
15 Sep 2016
15 Sep 2016
Great Service and Brillaint Vehicle
Pros: The service at both the Denver location and San Francisco was brilliant, the staff were friendly and explained all aspects of the rental to us.
Cons: When trying to book directly through Enterprise over the phone the service was poor and the staff sounded very reluctant to help me find the best deal.
18 Sep 2016
Enterprise cancelled the rental
Cons: Kayak allowed me to rent a car despite the fact that Enterprise didn't have any cars available. Enterprise then called & woke me up the next morning to let me know they were cancelling the reservation & had been soldout for 2 weeks.
18 Sep 2016
No car for us!!!
Cons: Specifically asked for rentals at Denver airport only to arrive at Budget to find out our Budget rental place was a taxi ride away.... Nowhere near the airport! And.... Budget at the airport had no cars available. So instead of having to pay for a taxi to and from our rental car through Kayak we hiked to another car rental place! If you have ever been to Denver airport car rentals you know that the rental places are NOT close to each other! I will never book with Kayak again!
19 Sep 2016
Pros: SUV upgrade was nice. Enterprise people tried to be helpful.
Cons: Gas policy unfair to customers. If someone leaves the tank empty it is hard to return it empty. Also this was not explained well.
Car also had an issue where the alarm would trigger and couldn't be turned off easily. Extremely annoying.
20 Sep 2016
Best Service I've Ever Had With Any Rental Agency
Pros: They called to confirm and get my info the day before. Upon arrival offered a free upgrade from economy to a new Durango (only 8 miles on it). In the car driving away in 5 minutes and drop off/checkout was the same. Clean, fast, and personable. Will definitely return. Paid half of what they wanted from any of the airport car rentals and it's maybe a $10/15 minute Uber ride.