Cons: Resv# G89344959E1
Thursday May 19 approx 12:45 PM
We reserved a one week rental to be picked up at the Seattle airport. When we got to the desk we were told it was not at this location....it was downtown. We asked if it could be changed to this location. The young man at the desk went through a whole routine with our drivers licenses and credit cards. He said they had to be the same as the original reservation. When we asked if the rate would be the same he said no. When we asked how much it would be he said he wouldn't know until later. He kept asking for information from us but not answering any of our questions. Said he had to wait for the computer to tell him. We finally asked to speak to his manager he said no one was available and it wouldn't make a difference. We finally walked away after spending at least 30 min and still not knowing what it would cost.
We walked to the National counter next door, spoke to a very helpful representative who got us an upgraded car at a great price within minutes....and without a reservation!
23 Jun 2016
Cons: Car was dirty.Hard sale for upgrade.Promice quote 288.30. Charge 541.Thank you American Express for fighting.
20 Jul 2016
Pros: Car was fine and pickup dropoff were easy
Cons: We were informed that we had to pay an extra $14/day for a second driver. This was despite the fact that we are Auto Association members and belong to the Gold Club. This should NOT have been the case. An extra driver should have been free. In many states it is now illegal to charge for a second driver due to the safety issues. We were very disappointed with Hertz's service in regards to this.
4 travellers who hired a car in Woodinville gave the car agency they used an average rating of 5.1