Cons: The car was very dirty especially the interior
27 Jul 2017
Fast, Efficient, and Economical
Pros: Pick up and drop off were easy and fast. I had to upgrade to a minivan at the last minute, and they had no problem meeting my needs. Also it was hundreds of dollars cheaper than the price quoted by a competitor. I will definitely use them again.
Cons: Parking lot is small and difficult to navigate when full.
Pros: The minivan was ready when I arrived to pick it up. The 2016 van had 36,000 miles on it but did not have any mechanical problem.
Cons: The interior of the KIA minivan I rented for 5 days was the dirtiest of any vehicle I ever rented in more than 30 years. The carpet, seats, and windows were covered with dirt, smudge and trash. Cup holders had rotten food in them. One seat looked as if someone had thrown up on. All six of us driving from Anaheim to Phoenix and back got sick. On return, the branch manager blamed the dirtiness on "Avis Corporation". I said the branch manager is responsible for cleaning of the cars not Avis. At the end he gave me a mediocre $27 discount off of $461 rental invoice with an apology. I said apology not accepted. Overall, a very bad experience from a reputable rental company.