Overview

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The Gwen, a Luxury Collection Hotel, Chicago

521 North Rush Street, Chicago, IL 60611, United States
+1 312 645 1500

£138+

Overall guest ratings

8.7/10 Excellent
Based on 1,195 reviews

Review highlights

  • 9.6
  • 9.6
  • 8.5
  • 5.7

Good to know

  • Clean rooms
  • Pleasant entrance area
  • Great shopping

Nearby

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    About

    Nestled in River North along the Magnificent Mile, The Gwen is a landmark skyscraper overlooking vibrant downtown Chicago. Our hotel is directly connected to The Shops at North Bridge and a mere stroll away from Navy Pier, as well as some of the city's best dining and nighlife. Savor the rich diversity of American cuisine or creative cocktails at our refined dining venues. Our fitness center promises state-of-the-art amenities while 15,000 square feet of function space provide a memorable setting for business meetings and social events. Our 311 elegant guest rooms and suites boast inspired city views. Art Deco design elements are complemented by High Speed Internet Access and 65-inch flat-screen televisions. Marble bathrooms with glass-encased showers and separate deep soaking bathtubs elevate your stay.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Coffee shop
    • Free Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 1,195 reviews
    • 9.6 "Incredible bar."
      10.0 "Lovely bar service, according to 100%."
      9.0 "Delicious alcoholic drinks, according to 90%."
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      8.3 "Easily accessible by car, said 83%."
    • 8.5 "Comfort level is high."
      8.9 "89% thought rooms were spacious."
      8.0 "80% said the beds were comfortable."
      9.4 "94% liked the big bathroom."
      7.2 "72% thought it was pleasantly quiet."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
      8.7 "87% said the concierge service was amazing."
      10.0 "Lovely bar service, according to 100%."
      9.4 "94% were impressed by the valet service."
      7.1 "71% found the restaurant service to be one of the best."
      7.1 "71% said the booking process went smoothly."
    • 7.8 "Good cleanliness."
      7.4 "74% said rooms were clean."
      9.1 "91% thought it was clean."
    • 5.7 "Internet is average."
    • 5.3 "Breakfast is mediocre."
      6.4 "Breakfast prices were ok, according to 64%."
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    Overall rating

    8.7 Excellent
    Based on 657 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.3 "Incredible bar."
    • 8.5 "Comfort level is high."
      8.7 "87% thought rooms were spacious."
      9.3 "93% liked the big bathroom."
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 6.8 "Rooms are ok."
      6.0 "Only 60% thought the shower was ok."
    • 5.1 "Breakfast is mediocre."

    Overall rating

    8.8 Excellent
    Based on 322 reviews
    • 9.6 "Incredible bar."
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.9 "Good cleanliness."
      7.5 "75% said rooms were clean."
    • 7.4 "Nice rooms."
      7.5 "75% said rooms were clean."
      7.7 "77% said the beds were comfortable."
      7.4 "74% were happy with the bathroom."
      8.6 "86% thought rooms were spacious."
      7.5 "75% thought the view was good."
    • 5.9 "Breakfast is mediocre."

    Overall rating

    8.8 Excellent
    Based on 179 reviews
    • 9.6 "Incredible bar."
    • 9.5 "Terrific location."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
    • 8.4 "Comfort level is high."
      8.9 "89% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
    • 8.2 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      8.6 "86% enjoyed the lobby entrance."
    • 6.0 "Average value."

    Overall rating

    8.4 Excellent
    Based on 35 reviews
    • 9.6 "Terrific location."
    • 8.4 "Great service."
    • 7.9 "High comfort."
    • 7.4 "Good vibe."
    • 6.7 "Rooms are ok."
      6.8 "For only 68%, the bathroom was ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Clean rooms"
    "Pleasant entrance area"
    "Great shopping"
    data provided by TrustYou

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