Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

×
Your browser will soon be unsupported by KAYAK.
Update now and keep on travelling with us!

The Palmer House Hilton

17 East Monroe Street, Chicago, IL 60603, United States
+1 312 726 7500

£86+

Wed 7/12 Check in
Thu 8/12 Check out

Overall guest ratings

8.3/10 Excellent
Based on 7,853 reviews

Review highlights

  • 9.4
  • 8.1
  • 4.6
  • 4.5

Good to know

  • Nice building
  • Pleasant entrance area

Nearby

    show all

    About

    Step into the lobby of Palmer House® A Hilton hotel and gaze at the famous frescoed ceiling of this landmark Chicago, Illinois hotel. This AAA four-diamond rated hotel has been hosting visitors to the Chicago Loop for over 140 years. Today, the Palmer House Hilton continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. A short walk away is Grant Park where summer festivals take place. Family attractions like the Chicago Children’s Museum and Navy Pier are just a quick cab ride away Enjoy comfort and elegance in your Guest room or suite at this Chicago hotel. Amenities include flat-screen TVs and wireless internet access. Elegant suites feature abundant space with comfortable seating and wet bar areas, creating an ideal setting for entertaining. On the Executive Level you can enjoy private check-in, complimentary continental breakfast, hot and cold beverages, and an honor bar with evening appetizers This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby, is open throughout the day serving contemporary American cuisine. Small plates and classic cocktails are served in Potters Lounge. Balance Spa features 14 treatment rooms including hydrotherapy services for the ultimate pampering. The fitness center offers over 10,000 sq. ft. of cardio and free weight equipment, an indoor pool, whirlpool, and saunas

    Less More Hilton

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Cribs available
    • Laundry facilities
    • Sauna
    • Parking (surcharge)
    • Steam room
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 7,853 reviews
    • 9.4 "Terrific location."
    • 8.1 "Amenities are good."
    • 7.8 "Good vibe."
    • 7.7 "Good service."
    • 6.8 "Breakfast is mediocre."
    • 4.6 "Value below average."
    • 4.5 "Rooms are not good."
    • 4.2 "Not very comfortable."
    • 3.2 "Disappointing internet connection."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 4,240 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      9.1 "91% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 7.7 "Good amenities."
      7.7 "77% thought the building was wonderful."
      8.6 "86% enjoyed the lobby entrance."
      8.9 "89% thought the architecture was beautiful."
      8.2 "Business facilities were excellent, according to 82%."
      9.0 "90% liked the handicap accessible facilities."
    • 7.6 "Good vibe."
      8.6 "86% enjoyed the lobby entrance."
      8.7 "87% enjoyed the friendly atmosphere."
      9.1 "91% thought the hotel was luxurious."
    • 7.5 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      8.4 "84% said the concierge service was amazing."
    • 6.8 "Food is average."
      6.9 "69% thought the snacks were adequate."
    • 6.3 "Breakfast is mediocre."
      6.5 "Breakfast prices were ok, according to 65%."
    • 4.0 "Value below average."
      3.2 "68% thought it was overpriced."
      3.8 "The price was too high for 62%."
    • 3.7 "Rooms are not good."
      1.9 "81% said rooms were small."
      1.6 "84% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      0.5 "95% criticized the small bathroom."
      3.3 "67% were unhappy with the view."
      2.7 "For 73%, the rooms looked old."
      1.9 "81% had problems with the shower."
      1.0 "90% were disappointed with the minibar."
      2.3 "77% said the bathroom was dirty."
      3.4 "66% found problems with the furniture."
      2.3 "77% thought the tv was sub-standard."
      0.7 "Air conditioning was criticized by 93%."
      1.0 "90% were unsatisfied with the kitchenette."
    • 3.4 "Not very comfortable."
      1.9 "81% said rooms were small."
      0.5 "95% criticized the small bathroom."
      3.6 "64% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
    • 2.5 "Disappointing internet connection."
      3.2 "68% thought it was overpriced."
      2.0 "80% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.4 Excellent
    Based on 1,963 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      9.6 "Easily accessible by car, said 96%."
    • 7.4 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      8.3 "83% said the concierge service was amazing."
    • 7.0 "Good breakfast."
      7.0 "70% were happy with the price of the breakfast."
    • 7.0 "Good vibe."
    • 6.7 "Food is average."
      6.9 "Only 69% were satisfied with the menu."
    • 4.9 "Not very comfortable."
      4.0 "60% said rooms were small."
      0.7 "93% criticized the small bathroom."
      3.6 "64% thought it was too noisy."
    • 4.6 "Rooms are not good."
      4.0 "60% said rooms were small."
      1.7 "83% complained about the bathroom."
      0.7 "93% criticized the small bathroom."
      1.6 "84% thought they were poorly maintained."
      2.9 "For 71%, the rooms looked old."
      3.0 "70% were unhappy with the view."
      3.7 "63% found problems with the furniture."
      2.1 "79% said the bathroom was dirty."
      0.6 "94% were disappointed with the minibar."
      1.9 "81% had problems with the shower."
    • 4.4 "Value below average."
      3.4 "66% thought it was overpriced."
    • 3.7 "Pool is below average."
    • 3.0 "Disappointing internet connection."
      3.4 "66% thought it was overpriced."
      2.3 "77% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.5 Good
    Based on 628 reviews
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.5 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
    • 7.3 "Good vibe."
      8.6 "86% enjoyed the lobby entrance."
      9.0 "90% enjoyed the friendly atmosphere."
      9.3 "93% said it was a stylish hotel."
    • 7.0 "Good breakfast."
    • 6.1 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.0 "Average value."
      3.8 "62% thought it was overpriced."
    • 3.9 "Rooms are not good."
      2.9 "71% said rooms were small."
      1.9 "81% complained about the bathroom."
      0.9 "91% criticized the small bathroom."
      3.4 "66% found problems with the furniture."
      2.9 "For 71%, the rooms looked old."
      1.5 "85% thought they were poorly maintained."
      1.0 "Air conditioning was criticized by 90%."
      3.9 "61% were unhappy with the view."
      0.6 "94% were disappointed with the minibar."
    • 3.7 "Not very comfortable."
      2.9 "71% said rooms were small."
      0.9 "91% criticized the small bathroom."
      3.1 "69% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
    • 3.5 "Internet is poor."
      3.8 "62% thought it was overpriced."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 1,020 reviews
    • 9.8 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      9.6 "96% thought it was easy to get to the train station."
    • 8.0 "Vibe was good."
      8.9 "89% enjoyed the lobby entrance."
      9.4 "94% said it was a stylish hotel."
      9.0 "90% enjoyed the friendly atmosphere."
    • 7.9 "Good amenities."
      7.9 "79% thought the building was wonderful."
      8.9 "89% enjoyed the lobby entrance."
      9.1 "91% thought the architecture was beautiful."
    • 6.9 "Breakfast is mediocre."
    • 6.5 "Service is ok."
      5.3 "53% said the reception staff was ok."
    • 5.6 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 4.5 "Value below average."
      3.8 "62% thought it was overpriced."
    • 4.5 "Rooms are not good."
      3.0 "70% said rooms were small."
      2.2 "78% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      2.6 "74% said the bathroom was dirty."
      3.1 "For 69%, the rooms looked old."
      0.7 "93% criticized the small bathroom."
      0.7 "93% were disappointed with the minibar."
      3.3 "67% found problems with the furniture."
      4.0 "60% were unhappy with the view."
      2.5 "75% had problems with the shower."
    • 4.2 "Not very comfortable."
      3.0 "70% said rooms were small."
      3.0 "70% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
    • 3.6 "Internet is poor."
      3.8 "62% thought it was overpriced."
      2.6 "74% said the wifi quality was bad."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Nice building"
    "Pleasant entrance area"
    data provided by TrustYou

    Recent reviews

    More
    More
    More

    Photos
    Map

    Map

    Close
    Would you like to save as your currency permanently or for this visit only?
    Close