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Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
We arrived early and tried to check in.Were advised room not ready, but in a hour and we were being upgraded. Two hours later that room was gone, but we could wait for the upgraded room or take our confirmed room (smaller,etc) then.Decided to wait on 23rd floor where the upgraded room was located--very pleasant but took another 40 minutes. It was god to wait and worth it but,.........................., had two double beds. would have liked queen beds as we were three ladies, two of whom are larger.... Everything else was GREAT
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
The room was very clean. The hotel had many amenities and provided a comfortable home away from home. I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air. The wall paper was peeling in the bathroom.
Location Beds were lopsided, couldn't sleep on it.
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
Efficient and clean
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend. It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.
Easy walk to many restaurant, sites and public transportation.
Massive hotel. too big. very unpersonal. conference hotel and for group travel.
Very clean comfortable room with a great view. Close to many areas we wanted to visit. Would definitely choose this hotel again.
Check in was busy but efficient Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.
Centrally located and accessible to tourist attractions. Friendly knowledgeable staff. Value priced.
Bed was to soft pillows
I enjoyed my stay. No recommendations for improvement T this time
Location was great. Staff was nice. Workout facility adequate. The BIG bar and the common spaces were really neat. no convienent way to have towels replaced. You had to call housekeeping. Also the sink was small, no place to leave personal items on sink. Couldn't use the refrigerator because it was rigged to charge you for minibar items.
almost everything $65 for parking at their hotel. too much for guest
My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
Even though the hotel offers nice spacious rooms with an incredibly friendly staff the noise left us with less than desirable evenings. The noise from people in the hallway travelled down the entire hallway echoing, causing the ability to sleep quite difficult. Conversely early in the morning when people were beginning to check out you heard the elevator almost every time... and we were at least 4-5 rooms away from the elevator. Additionally there was hotel room service plates left in the hallway for 1 1/2 days with dirty food on it. I'm a patient person but that's unacceptable for even more than half a day
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
Right by elevator
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
The bed was very uncomfortable. The staff was nice but felt robotic.
Great location and in hotel amenities Luxury hotel once upon a time, but lack of appropriate upkeep drops it down a couple notches. Not a bad hotel, just not luxury anymore.
For the condition of the the hotel, was MUCH cleaner than I expected. Staff were also very cordial. All I can say is that this was like the Happiness Hotel of Muppet fame. Not one dime has been spent on any hotel upgrades since 1976. Because of the baroque splendor it once had, this hotel is popular for weddings (maybe guests are blindfolded until they arrive in the ballrooms??) All was shabby, falling apart, and rundown with tons of springbreak-like behaving young adults. Walls paper-thin.
Nothing Bad heater and the place looks old
Great location and rich history - opened up the windows for cool air at night.
Location was good. Bathroom was not good at all.
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
only suggestion for improvements I would have would be the doors to get into the different wings look like service entrances- out of character with the rest of the décor- could use an upgrade.
We loved the charm of this classic beauty. High ceilings and all. Well worth the extra money for lake view!
Way past it's prime...
Breakfast, place eas crowded and staff had nothing to do
Loved the high ceilings and architecture!
Nothing The room was dirty and so were my bath towels, also not to mention the hallway smelled really bad. Most importantly the staff were very rude when I informed them of my dirty room.
Convenient location, good value, well equipped room, excellent service. Nothing
Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby View from the window,
Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable. It would be appreciated to have an iron in the room.
Nice clean rooms Parking was terrible
no frills, very comfortable, very close to train for airport. no dislikes
the location of the hotel and front office help. the poor services in the hotel.
It had a good location in relation to the things we wanted to do.
Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
I liked how friendly the staff are. I did not like how dusty the room was ( around the bed).
The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic
Excellent locatiion and service
location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable fold out bed was lumpy and uncomfortable.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room was gorgeous. I loved the dressing area and bathroom. The spa was very nice. The front desk service was disappointing.
Luxury Rooms, great service, good location in Chicago.
the steam room at the spa included in the stay!
Best service we have ever had
Great comfy beds wonderful bathrooms very professional staff. No complementary breakfast. We did eat breakfast there and it was excellent. No everything was great. Wish we could stay again on 4/29 and 4/30 but the price has gone up since this stay.
Luxury & personal service Would have loved to have a separate luggage tray so suitcase didn't have to stay in wardrobe.
Staff was super friendly, service phenomenal! Can't think of anything.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
The room was perfectly sized and extremely comfortable. Not a single thing.
Everything was great!
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
The staff was rude and disrespectful. The staff.
Close to the El; convenient
Clean! Beautiful! Wish the bathtubs were a tad bigger!
Very modern hotel. No pool
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.
The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.
the hotel is very neat. it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.
the location is very good. The room clean service.
Allowed to check in early. Tv screens are too small
Very close to the city centre with excellent views of the river and a very comfortable room Soaps, shampoos, milks and tea were not replenished
Our room was awesome. Very very comfortable!
close to Michigan Avenue bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.
This hotel is good, but the better is your localization. It's closer River and Michigan Ave. It's do not have breakfast.
I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.
Free wifi and free water. My "queen" bed was really two twin beds pushed together which lead to an uncomfortable nights sleep. The room was also the size of a closet but I was too exhausted from my flight to put up a stink.
Great for a business trip where you don't spend a ton of time in the room. Not so great for a couple's getaway weekend. Room was rather small and room was in need of upgrades.
TV service did not offer NBC and possibly ABC. Otherwise a great place and location. The other stay a couple of weeks ago - the phone did not work. Could't call to the front desk. Phone was dead and even after reporting this continued to be dead for the whole week.
Very clean and comfortable with a great location. Staff was extremely friendly and helpful. The hotel offered many free services (free bottled water, printing, snacks, coffee...etc.). On site restaurant was very good. Bathroom and shower was very small but manageable. Bathroom had a frosted glass door that was surprisingly see through. Plan parking in advance to avoid either paying a small fortune for parking or having to park several blocks away.
My wife and I have always stayed north of the river but chose this one to stay in a different part of the city but be close to everything. We loved the location to CTA stops because used that to get around the city. We loved the location's proximity to basically anything that we needed. The staff was very informative and friendly. My wife enjoyed the chilled water bottle stations on each floor. The elevator runs very quick compared to other Chicago hotels that we have stayed at. The room service and food deliveries run late into the night. We purchased our room online so maybe we were not given the best room. Our room was in a "hole" of sorts. There was absolutely zero views from the small window and barely any sunshine. The size of the flatscreen tv left much to be desired. Most hotels now at least have a 40" tv. There was no microwave in the room and not one that we could access down in the lobby area. The bed was not overly comfortable. Again, we loved most things about hotel because we chose it more as a crash location, not a place to stay all day.
Loved the free coffee and water on each level. Staff was friendly and accommodating. Walls were thin, and you could hear other guests making noises and playing music in their rooms.
The room layouts are convenient, the cleanness of the hotel is up to par, and the hotel is conveniently located in the heart of downtown Chicago and there is a convenient social bar downstairs! Customer service representatives at the front desk were not helpful. I personally would not recommend this hotel before another hotel because of the service I received; but the hotel is very nice and in a great location.
The location is absolutely perfect if you're visiting Chicago from out of town. However, the rooms are small and basic so if you're not planning on staying in the room that much it's perfect.
It was a great place to stay - stayed here for business travel. They're professional all around. Don't get a car here; expensive for parking. You shouldn't have one in Chicago anyway.
Outstanding service and staff. The room was clean and they had a fitness room that wasn't busy. Also, they had these purified water stations on each floor. Very small room and the treadmills were pretty low quality.
We stayed at the Club Quarters because it's a block away from the Chicago passport office, and was reasonably priced. Checkin and staff were great, very helpful and attentive, very accommodating. The business center in the basement is very convenient, however, it didn't offer color printing and we were prepping for a visit to the passport office which required color printing. The staff have me a list of kinkos/fedex offices which offered color printing, however the list was outdated and I wasted an hour running all over the city following old information. I share this with the staff and hope they have updated the info. I would have gladly paid for color printing, and was wishing I spent the extra $$ to stay at a Hilton, which reliably has color printing.
The convenience that the hotel provide is great.
The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
Modern room, loved the shower.. Found the room servicw menu limited, very few items.
Location, interior design, amenities
Its just 18 floors
Beautiful hotel all around. Incredible pool deck, one of the best I've seen, Upscale, and very clean. The noise from fire station nearby meant that we had to keep the balcony door closed and so it was a waste to pay the extra money for a balcony you can't enjoy. Very expensive parking.
Room was amazing. Facilities (pool, fitness & game room) were phenominal
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again! The cost of parking was a bit overpriced.
I hosted a meeting while I was there and their banquet staff was exceptional! They were able to make changes last minute. If they didn't know the answer to a question they found out for me. They were always smiling and always on top of every detail without my asking. The side chair & mattress were a little harder than I prefer.
The staff were EXCELLENT! I was there for a small event and Dominic took perfect care of us. Loved my stay!
Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs. Bar uncomfortable and staff had stiff personalities. Facilty confusing.
room was excellent - very comfortable bed restaurant was nothing special - for location of the hotel it was poorly situated and did not take advantage of this location and offer a view of the park or of the lake
Breakfast no flexibility, no helpful staff
Very caring/warm/genuine staff. Outstanding view of park from room. Great breakfast in room and "rainfall" showerheads were very relaxing. A bit away from the shopping but they have a Bentley to help with transport. Could not secure a late check-out but hotel was fully booked so this was understandable.
Great service and attention to detail. Very guest oriented and helpful. $50 for overnight parking.
A beautiful hotel in an excellent location. The best service I have ever experienced in a hotel. The room was large and beautiful. Excellent beds - I slept really well. Overall a great experience!
The fancy coffe pot in the room. Just simply give me a Mr. Coffe machine that is a no brainer. We also stayed in the room when we had to switch the clocks back. No way, no how could we figure out how to move the time back one hour. Stupid things, but iratating.
Large room; very clean; excellent location Lack of countertop space in bathroom
large suite good for family Location far from restaurants, other popular spots. Shower drain did not work and overflowed requiring multiple staff visits. Long waits for elevators. Room adjacent to elevator. Not generally up to character of other Fairmont hotels.
Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!
This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits. The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.
Beds very comfortable. Location was perfect. Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.
Loved the location the staff and the bed Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.
Public spaces, vibe, decor, the radio in room. The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.
Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area. Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.
Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.
Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff
Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.
We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed. The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.
The location was nice. Boring hotel, average style rooms and amenities for the price range hotel
Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!
Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.
Talk to Bennie when you get there. He'll get you set up downtown.
Was a bit of a mess but it will end. Not all rooms have a desk for computers
Clean nice facilities. Small.
Couldn't ask for a better location. Comfortable rooms and good security and staff.
This is a great historic building, classic Chicago, in a great location. The staff was very friendly and helpful. The "living room" on the second floor offers a convenient space for meeting or relaxing.
I loved the location, it's very close to all of the main dining & shopping in which I came to the city for. The staff was excellent and very kind to me, that goes a long way!! The price for the sized room that I was given was not up to my expectations.
Staff was extremely friendly including maids, front desk, and bellhops. I stayed on a high floor which had only 2 other rooms. No problem with elevators. My room had a great view over the Chicago River and was larger than I expected. Taxis were immediately available, but also a great location to walk to many things. I would definitely stay in this hotel again.
This hotel is all about location. If you are planning to stay in the downtown Chicago area choose a hotel that is next to river front and Club Quarters is one such hotel. Nothing really. Hotel lacks in complimentary services and some amenities like a refrigerator and a microwave oven in the Standard room type. Probably this is by design.
Location is second to none Absolutely no amenities or service. No breakfast. No luggage carts. No frills hotel. Don't expect anything but a place to sleep. We aren't unhappy at all. Just not impressed for the money we spent
Good location, just across the Chicago River from Trump Tower. Very convenient to the heart of the city. The staff, including the house maintenance personnel, was very nice and responsive to our request. Bedbugs, my wife was bitten 4 times. Not pretty. No air conditioning due to a dual pipe system which has already been converted from chillers to boiler even though the afternoon temps. were in the eighties. We had to ask for a portable fan. Old building with small, slow elevators. Rooms need to be updated. Toilet leaked and left puddle on the floor. When we picked our bags up from checked bag storage, my fold -over suitcase had been unzipped and remained opened. Would not stay here again.
The location allowed us to walk everywhere. We came to attend the Blues festival in Grant Park and the art museum. The staff was very professional and helpful. Silly as it sounds,the fingerprints on the glass entrance doors drove me crazy. I also did not like the glass drinking glasses in the room. As nice as they were, I did not know how they had been cleaned and would have opted for a plastic covered disposable glass.
I loved the location. We were able to walk everywhere. I would've liked complimentary breakfast.
The staff was great. TIm at the front desk was very helpful and patient. Very helpful with directions and suggestions for dining. The location couldn't have been better - right on the river front. Could walk the lake shore down to the aquarium and Field Museum. Walking distance to Magnificent Mile shopping . CTA stop is very close. Room was small, but clean Walls not that soundproof. Would have liked a complimentary breakfast, but there is a place right next door and an Einstein's Bagel a few blocks away.
parking was cheaper. the restaurant in the lobby sucked.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
Central location, nicely decorated, friendly and helpful staff
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Central location Nice view Quiet room
The view and the equipment of the hotel No breakfast provided