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Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby View from the window,
Excellent locatiion and service
the location of the hotel and front office help. the poor services in the hotel.
Convenient location, good value, well equipped room, excellent service. Nothing
Nice clean rooms Parking was terrible
location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable fold out bed was lumpy and uncomfortable.
It had a good location in relation to the things we wanted to do.
cozy the small bathroom
Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable. It would be appreciated to have an iron in the room.
no frills, very comfortable, very close to train for airport. no dislikes
The location was perfect The ice machines did not work, went to 11 and 12th floors.... Neither worked. WIFI did not work on the 10th floor the entire stay. In fact it only worked in the lobby for us.
only suggestion for improvements I would have would be the doors to get into the different wings look like service entrances- out of character with the rest of the décor- could use an upgrade.
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
While the exterior of The Congress represents the bygone days of a once glorious hotel, the interior is, sadly, the result of age, poor maintenance, and general neglect. The very first impression I got was the malodorousness that permeated the entire facility. Upon entering my room, the odor was insulting as, clearly, this hotel once permitted smoking (but apparently made no effort to eliminate the persistent smell. The furniture must've been obtained from the local Goodwill as it was well-worn and mismatched. Cracked tile on the bathroom floor made the entire experience unpleasant. Hey Congress owner, it's time for a remodel!
so many fruit flies in the bathroom! the showerhead was so clogged that the shower sprayed over the curtain and all over the bathroom mirror, leaving about 3 streams of lightly pressured water to shower with.
For the condition of the the hotel, was MUCH cleaner than I expected. Staff were also very cordial. All I can say is that this was like the Happiness Hotel of Muppet fame. Not one dime has been spent on any hotel upgrades since 1976. Because of the baroque splendor it once had, this hotel is popular for weddings (maybe guests are blindfolded until they arrive in the ballrooms??) All was shabby, falling apart, and rundown with tons of springbreak-like behaving young adults. Walls paper-thin.
All the major sites are walking distance from this hotel. LOCATION Our room smelled like cigarette smoke. It was so bad it penetrated our clothes. Also, they had water issues during our stay. There was no water coming out and after they "fixed" the issue there was brown water coming out. The hotel has beautiful designs, but it looks run down. All of their furniture looks beat up. The drapes in our room had holes. The front desk had mediocre service. The bellman were very friendly though. This place has lots of potential because of it's design and location. They just may need new management.
Great location and rich history - opened up the windows for cool air at night.
Margarit at the front desk was phenomenal, and Diaz in security was very helpful.. We came out to catch a couple of Cubs games and sight see. We did not spend much time in our room, which was good because overall comfort was about a 3 out of 10. Old, old old. Reminded me of that 1960's home with the pocket doors, and diamond like door knobs, but has NEVER been updated. A place to lay your head and store your luggage and no more. Although I must admit the pancakes in the rear restaurant from the front desk were GREAT!!!! Cold, I mean COLD water in the bathroom. Peeling wall paper. Hotel really needs to be gutted and updated like yesterday. For $200.00 per night the overall appearance of the hotel was about $40.00 per night. Yes we had a good view of Buckingham Fountain over Michigan Ave. And that is the only thing that gave us some, just some of our money's worth.
Way past it's prime...
Great location and in hotel amenities Luxury hotel once upon a time, but lack of appropriate upkeep drops it down a couple notches. Not a bad hotel, just not luxury anymore.
Location was good. Bathroom was not good at all.
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
Location Beds were lopsided, couldn't sleep on it.
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
Efficient and clean
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
staff super professional and freindly location is great rooms are great price to valet parking "free" WIFI in rooms, weak
I loved that we had a mini sofa in our room. I would have liked a mirror outside of the bathroom - 4 people had to share one mirror for hair, makeup etc.
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
Loved the view from our room. Staff were extremely helpful and friendly. Some of the bellhop men could be more friendly but besides that it was a very amazing stay for our family!
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
Great people! Helpful and personal service. We requested a river view room (def worth the extra $$!) and were surprised with an amazing corner room with the greatest views! This location is better than staying up in the Mag Mile area if you plan on seeing the sights. Short walk to Millenium Park, Art Institute, and the L. And you are right at the base of the Mag Mile. Loved being on the river more than I can say! The room was clean and comfy, not a five star hotel but a very acceptable four star. The restaurant/bar is not wonderful, but we don't go to Chicago to eat in the hotel. The shower had one of those fancy yet totally impractical giant shower heads that comes down from the center of the ceiling. A trend that needs to go away.
I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean. The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
Centrally located and accessible to tourist attractions. Friendly knowledgeable staff. Value priced.
Location was great. Staff was nice. Workout facility adequate. The BIG bar and the common spaces were really neat. no convienent way to have towels replaced. You had to call housekeeping. Also the sink was small, no place to leave personal items on sink. Couldn't use the refrigerator because it was rigged to charge you for minibar items.
Easy walk to many restaurant, sites and public transportation.
Massive hotel. too big. very unpersonal. conference hotel and for group travel.
From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend. It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.
Overall good stay here, the lobby is great with friendly front desk staff and the Big Bar is pretty cool to grab a couple drinks. The rooms were clean and very comfortable. The bell hop that helped us with our bags was extremely rude and not helpful. Also the bartender we had was not very pleasant.
I enjoyed my stay. No recommendations for improvement T this time
Check in was busy but efficient Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.
Very clean comfortable room with a great view. Close to many areas we wanted to visit. Would definitely choose this hotel again.
almost everything $65 for parking at their hotel. too much for guest
Bed was to soft pillows
We liked the over-sized room that was clean and close to everything that we wanted to do. The staff was friendly & helpful. The parking issues others note really was not that big of a deal. The hotel is quiet and in our opinion, a fantastic value.
Loved this hotel!!! Staff was really friendly and helpfull, the room was a great size and the view just amazing. The location is excellent - close to the attractions, shopping malls and the public transport.
Location, staff, clean and with the exception of very little water on the 25 th floor, very nice. The hotel lacked water for bathing. We stayed on the 25th floor and were told that was the reason. Interesting
The suite was spacious, with separate bedroom and sitting areas, a kitchen, two televisions, a large desk, breakfast bar and lots of windows. The bathroom was recently renovated and extremely clean, as was the rest of the room. It was very quiet. I wished that the wireless internet service was available in room, rather than just in the lobby. The free breakfast was unremarkable. The location was within fairly easy walking distance of many attractions, but there were very few restaurants to choose from in the immediate vicinity of the hotel.
It's a great place to stay
Location could not be better. The suit was really very comfortable with washing maschine, kitchen and 2 TV not
We were on the 23rd floor and the view of the City was increadable. The room was wonderful, very clean, and every detail was taken care of. I would highly recomend the Comfort Suites Michigan Avenue to all my friends. Every day we had to go to the lobby to get our key cards re-magnatised.
Excellent value for money. Huge room/suite. No shower pressure
The comfort of the hotel That the hotel don't have a free parking for the guests, that is the worst.
Comfortable, great location, clean and spacious - exactly what we needed for a short trip to Chicago.
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
The room was perfectly sized and extremely comfortable. Not a single thing.
The staff was rude and disrespectful. The staff.
no free coffee
Everything was great!
Close to the El; convenient
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Very modern hotel. No pool
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
Very close to the city centre with excellent views of the river and a very comfortable room Soaps, shampoos, milks and tea were not replenished
the hotel is very neat. it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.
Allowed to check in early. Tv screens are too small
Our room was awesome. Very very comfortable!
The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.
Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.
This hotel is good, but the better is your localization. It's closer River and Michigan Ave. It's do not have breakfast.
the location is very good. The room clean service.
close to Michigan Avenue bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.
I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.
Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!
It's hard to exactly explain the understated but rich comfort of the Silversmith.They've put a lot of effort into getting the interior design just right, in the lobby as well as in the rooms, both of which are very comfortable. The staff is welcoming and friendly. All in all this is one of the best hotels we've ever stayed at, and we've stayed at many. I guess in a nutshell I would say it reminds me of a Kimpton hotel, but with a more quietly dignified attitude. I was underwhelmed by the restaurant downstairs, but it doesn't really matter since there are plenty of dining options in that part of the Loop
Was a bit of a mess but it will end. Not all rooms have a desk for computers
We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed. The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.
I was delighted to be upgraded to a suite, which was very attractively and comfortably furnished - I'm a fan of Mission style. The location is great. Only a few yards away from the Madison-Wabash CTA stop, easy walking distance to Millenium Park, Art Institute of Chicago, the lakefront, many fine restaurants, and the Lyric Opera. Having Ada's downstairs is also a plus for breakfast or lunch. I wish the hotel would provide real glasses for drinking instead of soft plastic cups.
Like the decor, rooms were warm and clean, bathroom big and well-lit. Gym was fine, too
Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.
Talk to Bennie when you get there. He'll get you set up downtown.
This is a charming boutique hotel in the heart of the South Loop. Well worth a stay.
Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.
Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.
The location was nice. Boring hotel, average style rooms and amenities for the price range hotel
The staff was funny and nice.. Best part of our stay was the shower and no one complained of the noises. ;)
Easy parking at lot next door. Easy unload in front of hotel. Great staff at hotel helped with transportation and restaurant choices. Hotel had large rooms and big bathrooms with large modern showers. Hotel allowed us to check our bags and leave them at hotel after checkout on Sunday so we could sightsee all day and get car out of parking! City noises all night but we were too tired from all our activities to be affected at night! No pool or hot tub but we knew that ahead of time. Overall best big city hotel experience we had!
Loved it all! Our new favorite place!
Very pleasant and helpful doorman. The breakfast and the way it was served couldn't be worse.
Room and facilities Breakfast was unacceptable...a bed&breakfast have million times better breakfast
Hotel's location within walking distance of everything. Spacious rooms and nice decor. Friendly staff. We'll come again!
Walk in shower was nice, bathroom very spacious. Bed was comfortable. Nice location to restaurants and the river. Staff very helpful, especially Dan. Dan was awesome and helped us book another night so we could be in the city longer. Good price too. A few shower tiles were dark, possible mold. It only had one door so water splashed everywhere. A palm-sized piece of the wall was missing and FYI if you don't want to hear street noise such as sirens and honking ask for a room away from the street, you won't get the best view but you'll be able to sleep without interruption.
The hotel was beautiful and in a perfect location - within minutes of everything there is to do in Chicago. The number one reason I will go back to Hotel Blake is the concierge, Showtime. This man knows everything there is to do and will go out of his way 100% of the time to help you out. We had an amazing time and can't wait to go back. I can't think of a single thing.
Great hotel, well updated. Nice bathrooms and beds. The restaurant downstairs was incredible. The best smoked salmon Benedict I've ever had! Will go back.
The staff was friendly , I asked for an extra mattress for my child and they sent it immediately and at our arrival night it was rainy and the door man gave us umbrellas to use.The location of the hotel is good too. 1- The breakfast was poor and it was at the reception area (no room for breakfast), It shouldn't be called continental as they serve only donuts and croissant with canned juice and coffee. 2- the room has no fridge, 3- the coffee maker was in the bathroom.4- the internet was so slow. 4- parking costs $44 a night which is too much though all the 4-5 stars hotels I have been to around the world have their own free parking lots for hotel costumers.
Hotel was very well kept; rooms were spacious; location was great for business Hard pillows, hard mattress, street and hallway noise
Spacious,luxurious, close to a lot of great sites such as the museums and shopping and site-seeing places. Great to have breakfast included in the price of the room! Not very helpful at first with the parking for the workers didn't know the streets well to give directions to the parking garage and were really trying to have valet parking as the only choice at twice the price at $44/day!
Very comfortable, nice different decoration, excellent service, personnel, complimentary wine between 5-6pm. Few blocks from Billy Eliot's musical (must see!). Great restaurant close by, Catch 35! Nice walk to Mgnif. Mile. Allow 1 hour to airport due to traffic. nothing
Everything..great fluffy pancakes at breakfast I love this hotel.For some reason when I checked in they thought I had requested an adjoining room (I did not)and did not have me scheduled for a room with 2 beds that I had reserved. However they did some juggling and gave me the type of room I had requested.
Excellent location, clean comfortable room, polite helpful staff, free wine & snack every evening.... Nothing
Stylish, friendly staff, good location. Lovely L'Occetaine toiletries, but putting bath products (those bath "bombs") for sale in the bathroom is tacky. Either offer them as an amenity or don't put them out at all. Same with the "animal" socks. Hotel rooms aren't department stores. Coffee in the lobby was excellent. It would be nice if you could add a small selection of rolls or muffins to complement the coffee. And it would be great if the coffee service was offered until noon or even later. Asked for and received a quiet room. However, the trade off was a room overlooking a service roof/steakhouse sign, with no view of the beautiful city of Chicago. I would imagine a quiet room can be had without sacrificing a city view. Don't double glazed windows block out noise? The room was dark because of the lack of natural light and somewhat depressing. Prior to my visit I joined the Kimpton club, but the front desk had no record of my membership. Membership is supposed to offer a number of benefits, including preferred newspaper delivered to the room, but I only received the requested ny Times one day out of the three I stayed at the hotel. Pad and pen (I took them with me when I went out) were not replaced during my stay
Location was central to everything and the staff was very helpful. Toilet paper was really poor quality. Minor problem with the bill that was quickly settled.
Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming. Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.
Very friendly and helpful staff. Large and comfy rooms. Beautifully designed entry way. Wine hour at 5pm was great. Close to shopping, restaurants and museums. Ended up with a room that had absolutely no view. Room cleaning could have been better, but nothing gross. Those two things made the $190 plus tax per night room a little too expensive.
We enjoyed the wine reception and the taste breakfast in the adjecent restaurant. The hotel is located right in the heart of Chicago and pleasantlly quiet. The hotel does not provide slipers.
This is a very nice and comfortable hotel. Rooms are nicely decorated and the bed was excellent. Also free WiFi. I will definitely book this hotel again on one of my business trips to Chicago.
Great location. Morning coffee and afternoon wine. The room was too dark. There is inadequate lighting. Pillows were feather but far too soft.
Great location and a very good hotel overall No tea or coffee facilities in the room.
Breakfast no flexibility, no helpful staff
large suite good for family Location far from restaurants, other popular spots. Shower drain did not work and overflowed requiring multiple staff visits. Long waits for elevators. Room adjacent to elevator. Not generally up to character of other Fairmont hotels.
Large room; very clean; excellent location Lack of countertop space in bathroom
Great service and attention to detail. Very guest oriented and helpful. $50 for overnight parking.
The fancy coffe pot in the room. Just simply give me a Mr. Coffe machine that is a no brainer. We also stayed in the room when we had to switch the clocks back. No way, no how could we figure out how to move the time back one hour. Stupid things, but iratating.
A beautiful hotel in an excellent location. The best service I have ever experienced in a hotel. The room was large and beautiful. Excellent beds - I slept really well. Overall a great experience!
Very caring/warm/genuine staff. Outstanding view of park from room. Great breakfast in room and "rainfall" showerheads were very relaxing. A bit away from the shopping but they have a Bentley to help with transport. Could not secure a late check-out but hotel was fully booked so this was understandable.
I usually love the Hard Rock with its funky style and fun atmosphere, but this time the room was small and awkward poor lighting and not well appointed. I am used to the minimalist approach but this wasn't even a fun or modern feel - seemed just more drab. The staff was great just the rooms seem so much more run down and drab than the other hotel we used during our Chicago trip.
It has a great location for downtown shopping and dinning Despite the fact I paid extra for the larger more luxurious room it was very small and came with no perks such as included parking. Parking was twice as much as the near by overnight lots in the area. The towels, sheets ect were very stiff and ruff with no robes in room. The staff seemed clueless on several amenities the hotel offered including an app for the tv that allowed you to order movies and control settings the same as a remote and thank goodness because the actual remote in the room did not work. Also there were added charges to the bill that had to be disputed at checkout all were resolved but it added frustration onto an already Less than pleasant experience. We will not be staying there again.
Location was central to all the attractions. Cleanliness of the shower.
Staff was helpful. facilities were clean Floor wasnt finished week. Tiles in bathroom were not fully set.
Very convenient location right on Michigan Ave. You won't run out of places to eat or stores to shop. I'm a music enthusiast and the memorabilia on the walls is a nice touch. Also a guitarist and the ability to have your own guitar brought to your room to play was pretty sweet. A Jamaican style bar club along with a nice steak/bar restaurant are in it (Although a little pricey) Been to many hotels due to my line of work. Although the ambience is nice Its not much more then anything you'd find at a Holiday Inn or Hampton. Seems a bit on the older side. Don't know about the more expensive rooms. But ours did not come with a fridge or microwave ( you can purchase them)
It was very pleasant get there early and having a room to do an early check in. The staff was excellent. Overall it was a good hotel. The location of it was very impressive, close to every place, Willis Tower, Millennium Park, and Navy Pier. I think it's a little pricey, but given the location I think it's worth it.
Location and decor The bar
We were on the 23rd floor right next to the stairwell, and I have no idea where the noise came from, but all day and all night there was a loud knocking/banging noise, followed by a revving noise that would come from a machine, that continued nonstop. We were not near the elevators, so we ruled that out. It was impossible to sleep, even with the tv on and my white noise sleep app. Ridiculous. I don't know if the rooms booked on kayak are the crappy, noisy rooms because of the good price, but I will not be staying at the Hard Rock again.
The geographic location was the best !! A little no frills.
Location was good Rooms were small, holes in the walls and dinged mirrors. Humid rooms and beds were not the softest.
location is great My wake up call never came. I was late for an appointment
Location is great Slow elevators asked for a room on the upper level with a View, received a room on the fourth floor facing an AC unit. Not cool HRH
The rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular. The rooms have an eclectic look. The beds are comfortable and the hotel is quiet. The staff was attentive and curtious. The price was very good for the location. We ordered food at the bar and they checked on it twice but it never came. Everything else was great
No available movies to watch in room.
Pleasant people. Fast elevator. No cover for the House of Blues. $69/night parking.
Location in the heart of Chicago downtown. Lack of concern for the interests of customers. I was a Marriot Gold Elite member and after this recent stay I felt like I should quit the reward program for good.
Beautiful clean hotel! Very welcoming and gracious staff. Very comfortable beds.
Overall hotel is good...good location, nice athmosphere, etc Bugs in the bed! ... Woman hair in the bed! ... Air conditioner not working properly....
The hotel was very clean, staff went out of their way to accommodate my needs, very centrally located and convenient. Got a great deal on the price too! Outside of their control, the pipes froze around 10pm and there was no heat. I requested an extra blanket but it never arrived at least not by the time I fell asleep.
Location Rate Small room and bathroom Hotel could have been cleaner. Room temperature hard to regulate Very dated
Everything about our stay was fantastic. The room was ready when we arrived and they upgraded us on the house which was very nice. The room was small but very clean and comfortable. The staff was wonderful they were so nice and friendly that made our stay that much better. I will definitely be stay there next time I visit Chicago.
Location is perfect you can literally walk to 5 STAR restaurants and catching a cab or uber no problem. The staff was great, my room was a little small with no view and when I asked to switch rooms they gave me a much bigger room with water/bridge view of the city on the 11th floor. The staff are very friendly and they made me feel at home. I'm from California and its always nice to feel welcome and greeted with a smile. The bathroom shower head is amazing you will want to stay as long as you can in the shower. The set up of the room is beautiful and modern. The view and large space in room is amazing, but the walls are thin and I can hear the elevator going up and down day and night and people talking in the hallways. I'm really big with bathrooms and I didn't like how the bathroom floor felt on my feet.
Parking cost of 69$ a night!
Great customer service! The staff was very helpful and informative. The Manager spent about 20 minutes with us outlining key points on a map he provided of places to go and things to see as well as the walking distance from the hotel. The whole staff was very friendly. The ambiance of the hotel decor & design was outstanding, not to mention the perfect view from our room. The location is superb & right in the center of Chicago's nightlife. The only thing that I didn't like about the place is that they shut down the pool area earlier than most hotels. But overall would rate this hotel a perfect 10. Great experience and would definitely recommend!
One of the best hotels in Chicago. Ideal location to everything in the city, wonderful staff and service, Roof Top Bar is excellent. Overall best hotel experience I've had in Chicago.
I couldn't reccommend this hotel enough. The staff are friendly and helpful, the location is cental to shops and restaurants, the hotel itself is very trendy while the rooms are very welcoming. And you get a warm cookie upon arrival - what more could you want! The "nature" sounds that are piped into the corridors - nice touch, but they woke me every morning!
beautiful room, great amenities, very clean and modern some confusion at the front desk when checking in but it seemed to only be us
The room was clean and interesting and the hotel well situated in the heart of things. Concierges were particularly accomodating. The rooftop lounge- to which guests get priority access seemed 'the' place to be at night The business centre ( internet access and printers) was painfully frigid and the computers not user friendly.
Quite pleasant and well situated.
Great location to everything in the city! You can walk to the Riverwalk which has so many things to do! very clean hotel and staff is so so accommodating and welcoming! The bed was very uncomfortable! Had a huge dip in the middle of the mattress! Other than that no complaints
Extremely convenient for getting to the Chicago Theatre.
great location, service, & facility
The room was very comfortable, pretty and sexy:) I loved the skybar, and the gym. My only concern was the noise factor from the train and a clock that kept going off outside.
The fridge didn't work so the brought up a dented scratched fridge and set it in the middle of the room. The room was not clean. No hospitality. Way over priced!!!!
Rooms were big and spacious, on state street and walking distance to Michigan Avenue and very popular for their restaurants. Housekeeping were take time to clean the rooms, I would go out from morning and come back and the room was still not cleaned.