The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
Availability of gym with 24 hour access; shuttle service to the airport no standard provision of coffee makers in rooms
Atmosphere Not alot of pillows per bed mattress not firm enough
Bedden zijn super en kamer was zeer ruim en proper. Elke 30 min gratis transfer naar vliegveld dat echt vlakbij is. Zwembad gezellig en rustig Taxi naar South Beach kost ~30$, hou daar, maar als je vlak bij vliegveld wil zijn is de ligging perfect. Liften waren oud en 2/3 waren tijdens ons verblijf buiten werking. Echter geen reden om hier weg te blijven. De bedden maakten alles goed!
Proximity to airport and shuttle. Friendlyness of staff.
Good service and nice staff.
Friendlyness of the staff good service
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
Closeness to airport and Coral Gables. Pleasant common areas and spacious rooms, all at a very reasonable price. Nice view on the backside (= poolside) of the hotel. Huge private parking lot, at 8usd/day.Helpful and friendly staff. None, other than that rooms may now be about due for refreshing, but not in a way to really complain about
Able to take our pet with us and being a few minutes away from the miami International Airport. Personnel is great and services are good. Great customer services... None
The category of the Hotel and all the sataff.
Great atmosphere and amenities. The pool was amazing as was the food. The staff was friendly and helpful. The cell phone service was pretty awful. Other than that, nothing!
Parking attendants and Front Desk staff are the best
Comfortable room. Low class people screaming in the hallway at all hours of the night. Staff was supposed to contact me when our room was available and never received a call. An hour after check in time went to see the status of the room and it had been ready all along. Never going back.
I felt like the whole staff were young kids with no experience in customer satisfaction. While i was there for a wedding they lost several peoples luggage. Literally 2 hrs before the wedding started people didn't have their dresses or suits. The bridesmaid left her diamond necklace with in 20 minutes of check out she went back to get it, it was GONE! She begged the front desk to figure out who cleaned the room to get it back, she did get it back. I was woken up several times from people walking around on the floor above me and outside my hotel room. My husband slipped in the shower (which the set up is retarded) hurt his back, there is no traction and the tub is very slippery. Was not worth the money at all!!!! However, I do have to say the outside of the hotel is very beautiful but starting to look run down and not properly managed.
The hotel rooms, decorations, amenities, and staff were excellent. The hotel needs major renovations; phone lines, lights, and wall structure are in need of repair.
LOVED the cleanliness and space of the room. Loved the japanese soaking tub. Very quiet room, even though it is located in a heavily trafficked area.
The attention of the front desk staff and the restaurant. Room was very dirty, had to use shoes all the time, otherwise feet would get dirty immediately. Shower tub dirty also, and shower faucet about 1/2 inches away from the wall, which , I believe , from some previous repair that had to be done regards to plumbing, and was poorly fixed. showing a hole in between. Mildew thru out the bathtub surroundings, which proves that no proper cleaning was been done. Not for one day that we were there did the cleaning staff leave enough towels for the 4 quests. We had always to walk around the floor to find someone that was cleaning another room and ask for more towels. Closet doors extremely heavy to move. Mattress of the bed close to the wall, sinks to the middle as soon as you lay down. Not at all what I expected from a Hotel that use to be one of the finest in the area. Overnight parking fee very high. In my opinion, all that is due to bad management and it can bring the place down very fast. I would not recommend your hotel to anyone that asked my opinion.
location was convenient. mostly the moist, moldy smell in the air. but the hotel is also a bit eerie and weird. seems like a 1970s drug inspired design. It is in bad need of renovation.
Loved the rooftop pool and bar with an outdoor fireplace, very relaxing. The restaurant in the hotel had a wonderful breakfast buffet and delicious food. The bathrooms were nicely done with marble and granite. The Asian inspired design makes you feel like you are somewhere overseas. I would stay here again. My son goes to the University of Miami and it was convenient to the campus and Coconut Grove was an affordable area with good restaurants and some shopping. Rooms were not ready by check in time. We even arrived early and were told to put our name on a list. When we returned later at the posted check- in time, there was a long line of people waiting for rooms. The average wait was 30 minutes to over an hour for rooms to be available on a Tuesday in the off season.
Location, People were great, Hotel was fun and nice architecture. It was easy to walk to a variety of places. WI FI was not functional, there were no vents in the bathroom, and the room had an old smell to it.
The self parking across from hotel is WAY cheaper regardless of what they tell you! This was really easy. Convenient location - walking distance to TONS of restaurants and shopping The staff were very friendly. Super cool decor and atmosphere, water, plants, courtyard, tiles, wood doors, windy hallways I wouldn't want to pay the hotel's price of nearly $300 per night There was construction across the way during the days which was not conducive for midday napping! There was only 1 shade umbrella at the pool - all other shaded areas required rental fee. The valet was slow and a bit rude and may have dented car - but the front desk was VERY interested in resolving issue without hesitation so this may not be a norm. (not worth $$ though, just self-park)
The walk around the jogging track was immense and coupled with the water feature of the Blue Lagoon made our holiday all the better. The grounds of the hotel I found very private. No complaints
Clean comfortable beds, Great views, nice bathroom Was missing small items from room after first night room attendants cleaned room. Last morning before checkout staff barged into room. The hotel and facilities were great but houskeeping staff could be better.
The beds were comfortable and the hotel was clean. However, certain things like our acid reflux meds were missing or either thrown away, which was very odd. Also, when we were getting ready to leave around 8 AM the maid services were already barging in to clean the room, which kind of caught us off guard.
The front dresk service was great! The phone lines sounds awful !
Location, Location, Location! Really close to all the malls!
My stay Not long enough stay
I enjoyed the stay although short. I did not stay long enough to determine.
We loved the blackout shades on the windows which allowed us to sleep in from the late night flight.
The hotel was convenient for the airport and the room and beds were very comfortable. The late evening snack we had was very nice but expensive for what it was. The breakfast was also expensive.
Roomy. Clean The hotel nickel and dimes you for everything. No complimentary breakfast. No complimentary fridge. View was of a roof. Horrible view
While the hotel is older it was built right and they have done a fantastic job maintaining it. The rooms were so clean and comfortable, it was an absolute pleasure. As it is close to a large international airport, you may at times find yourself bumping into people that aren't used to our culture, like politely standing in line, or not blocking the main entrance with your entire group and all their luggage.
Spacious room, good pool and public areas, a place to slow down and relax. Close to highway and downtown (must have car). Hotel will rip you. They leave some water bottles on the room and charge almost 4$ for each, problem is that I found the Price on a tag with some green sayings on the las day and a lot of bottles later. Charge 54$ for a 1 minute int. Call? Cmon! The price for the room itself is good but I felt stolen.
on time morning airport shuttle no shuttle pick up after 9pm from airport, no batteries in tv remote and none at front desk, dirty shower, no good aircon temp control
Staff was great Curtain was too short in the shower
The localization was very good, and there is a parking connected into the hotel the desk reception man, was very rude and impolite with me and all group and the breakfast just don`t exist.
The hotel was renovated, so the facilities were very good, the room was nice. However: -the service is terrible. -the keys keep losing their connection, and we had to go back to the desk even twice a day to recharge them (or whatever they do) -you can hear absolutely everything going on in the next room and some nights it went on ALL NIGHT. horrible. And it was due to the fact that the only thing dividing the rooms are doors that do not seal. - the breakfast ends at 9 (at 9! for people on vacation) and they never told us that during check in. they actually did not give us ANY information, and there is nothing in the rooms to see the services they have or to have information about the hotel, which is very strange, as all hotels do. So good facilities is not enough.
This was one of the worst hotels I ever stayed in. The service was terrible, the room smelled like mold and there was a leak in the ceiling. We complained about the leak and it never got fixed. Our door was left open after housekeeping "cleaned" the room. The sheets were not changed everyday; it was hard to get fresh towels and housekeeping only spoke spanish.
the price, and the situation on US 1 Highway. The humidity in rooms, the price of parking (8$ by night), the breakfast very poor and bad free before 9am, very expansive after 9am !
Really cold rooms. Staff were nice. Right next to the Metrorail and Sunset mall. Bedding wouldn't stay on. There were stains on the walls. Internet is extremely slow.
The staff were extremely friendly and helpful. The rooms were clean and spacious. The shuttle to the port was convenient. Later(12) check out. The shuttle to the airport didn't match our time frame.
Hotel staff asked us to wait for 20 mins for the other person to come for the shift and check in. Rooms are worst with cockroach in the bathrooms and bad smell in the room. Breakfast time is 7 to 9 but you will get nothing if you go at 8:15.
Was in an OK location, understaffed/ poorly adept receptionist who was unable to deal with running the front desk. Hotel was run down - but rooms were fairly clean. Bathrooms very summy but OK. Pool looked quite nice. breakfast not worth it but I suppose it's a selling point. Was cheap, so what else do you expect these days!! the basic structure was very poorly kept - ie the walls, stairs etc were in a bad state and desperately in need of paint & a clean up. Would only recommend if you are on a tight budget and dont want to spend any time in the room - if it is a base to dump your belongings and get out of the room!!!
Hotel was ideal for a 1 night stay before a cruise. The hotel provides free transportation from the airport and to the cruise terminal the next day. Just be aware that they only have 1 van and since the cruise shuttles happen between 12 noon and 2:00 if you arrive at the airport you will have to wait till about 2:00 to get picked up. Hotel is old and shabby. Couldn't control air conditioning and room was too cold. If you turned off air, water dripped from the ceiling making a large puddle on the floor. Was tolerable for 1 night and the transportation made up for the place. Safe area with shopping mall and many restaurants within walking distance.
The person well checked me in was very nice. Other than her all the staff that I encountered was unfriendly and some even rude. The breakfast is toast and waffles with butter Rude staff, specifically the breakfast staff who are super rude.
The structure itself architecuturally is a delight. The service upon arrival was first class and it was a joy to navigate it's various facilities.
The Biltmore is a wonderful hotel with plenty of amenities and lovely food and service. I was welcomed with a glass of champagne - how wonderful is that?
Our daughter's fairy tale wedding reception was held here two years ago. My husband and I promised ourselves that we would return for our own romantic stay. We were not disappointed and loved every minute - the luxury, pampering, beautiful grounds, wonderful food. A dream come true!
The rich history of the hotel. No coffee maker in the room.
We love the history, the architecture and the location. We looked forward to this our entire lives! The overall experience was not good. There were no good options for casual dining. Just poolside, with a very limited menu and LOTS of cigar smoke OR the golf club, totally undesirable very man club-ish. We ended up ordering a very pricey pizza and very mediocre Caesar salad in the room. Forget a glass of wine for room service, it was $19.There was grime in the shower exhaust fan and mold on the ceiling shower. ewwww! Some of the property was in disrepair.
This is probably the most beautiful hotel I've ever stayed in, with European elegance at a reasonable price. We had a delicious meal at the "Fontana" restaurant, and the hotel staff was generally excellent. It is the architectural centerpiece of the Coral Gables neighborhood, and within a short drive of "Miracle Mile" shopping. Oh, and self-parking is free! The room was a bit small, but the view was worth it!
The hotel itself is very special and very beautiful. It is a completely unique property, one that is a welcome break from all the chains. Both the food and the service at the restaurants were outstanding. Though nearly everything at the hotel was 4-5 star, the room itself was about a 3 star. It was bland and the quality of the bed, furnishings, towels, decor, etc. seemed cheap.
Gracious, pleasant, relaxing -- just what I needed after a very busy summer. . I would have liked a simpler, less complicated breakfast.
champagne sunday brunch nothing
The hotel itself and its quiet and green surroundings. Pool is excellent. The awful and inadequate service at The Fontana Restaurant in the hotel
Love the ambiance and staff service. Great place to stay. Not being able to eat breakfast at cascade during the week. Cascade menu should have more choices.
The staff were great --- the food in most of the venues (except for the pool area) was outstanding. Very enjoyable We have previously always stayed in Miami Beach. The Biltmore is a bit out of the way in Coral Gables. I would recommend it to those with a car, but not so much to those who don't have this option as it is expensive to get around by cabs. The Biltmore does offer a car service for within Coral Gables, but it was often not available. Also, the difference between a regular hotel room and the Junior or Executive suite in my estimation is not worth the extra amount. It would only be worth it if you upgraded to a full suite.
Secure and well organised. Rooms well equiped. I was originally booked for two nights, but left after one. This place didn't fell like a hotel... Rather serviced apartments. So in short it was a boring place to stay for vacation.
The staff were extremely helpful The restaurant was very small
Wonderful hotel, convenient location, free Wifi, spacious rooms, beautiful setting, great value, highly recommended! BTW, parking is $12 next door :) Staff not the friendiest - but that is a minor issue
swimming pool, design, furniture small rooms
It was clean. The pool view is great. Location is good. We were in a room that was off from the others. It was small and the finishes were outdated. I am very sure this was an overflow room. I'm guessing that is how you were able to get the low price. They probably don't use these rooms for the guests who book directly through them.
I had to wait 4,5 hours until 4pm before I could check in and finally get my suite, Unfortunatelly they did not even offer me a coffee or invited me while I had to wait for lunch, etc. Beside that I have no complains.
Loved the pool area the staff was very nice location was beautiful The coffee carafe was the wrong size, and coffee was not coming out. The kitchen area was dirty not fully clean. The bathroom was not fully clean in corner areas. Pillows are way to soft
very comfortable and clean.Good facilities and extremely helpful staff. Cost of internet facilities -very expensive.
The room, view from room, pool, restaurant, etc. They didn't tell us when we booked the hotel that they are doing a major renovation to the exterior of the hotel, causing considerable noise and preventing the use of the balcony. This should have been disclosed, and/or they should have discounted the room rate.
The restaurant was very nice. Good food. Nice view facing the bay. No beach nearby. No real supermarket within walking distance. Lobby is very sterile and sofas are uncomfortable.
Location, service, attention with me as a guest, the restaurant, Everything was fine
We went for business/leisure for 5 days. The staff was very helpful and amiable. The location is outstanding. The room was very clean with an excellent view. It could be a little bit bigger but it had all we needed. The room was somewhat small.
Restaurant service has to improve
The view from the bar (25th floor) was stunning, the rooms are well kept, and the hotel overall was very clean The bellhop left our luggage pieces on the cart at the entrance and never brought them up (we went down and got them), it costs $30/day to self-park (no in-and-out privileges, so more if you leave/come back), while the map shows it close to the water the closest beach is a 15 minute car ride away, and the rooms and bathrooms felt a little dated/worn
Room was nice and staff were very helpful. What is the deal with the parking? Parking lot in the building as well as other structures surrounding the building were all empty yet they were charging $30 a night to park. Don't understand how this is a thing.
The staff was very accommodating, outgoing and friendly. Upon arriving early we had to wait for a room, no big deal, check-in wasn't until 3pm. For the inconvenience we were given a free wi-fi code. The code never worked. I would have been discouraged to buy the wi-fi and then not have it work. On Saturday night, our room which faced West, could hear loud party/club music until after 2am. It may have gone longer but that's when we finally fell asleep. The tv was old, outdated and did not work well. The channel was stuck on the "movie" channel, however it would not let us select/rent any of the movies.
Front desk was friendly. Room was clean, coffee in the room was good, great bay view and I didn't get out much but the location seemed perfect to me! How the snack bar was out in the open tempting you but all of it was for a fee, it should be locked up unless I request for it to be opened. Can't imagine what parents with children go through to keep them from munching.
Very clean, modern, and luxurious.
Valet yelled at me because I was never charged. I even asked the front desk why I was not billed. Turns out they spelled my name wrong and were not able to bill my room. I don't think that I should have been reprimanded for their spelling error.
I stayed here because I was working late & didn't feel I could drive home, which is more than an hour away. I checked in at 4:AM & had arranged to check out around 1:PM. It seems that the cleaning staff did not look at the notes in the computer for my eventual check out and on 2 different occasions, one at 9:AM & the other at 10:AM, they attempted to gain entry into the room to clean, I suppose, and the door made a tremendous noise as I had put the security latch on it. This was quite disturbing, having been woken up twice. Check the computers!
Great location in Brickell. Close to Metromover and the bay. Rooms start on 16 so you definitely have a view. The Bar@25 is awesome. Priced for the view, but you won't find it anywhere else. The lobby is on the 25th floor, but the guest rooms were below so you need to use a different elevator to get to them. The carpetting was dirty in the halls. The reqding lights in the room were old and only some of them worked. The radio was old and not compatible with newer iphones.
cofee break, hotel staff is good.
The hotel was a nice, airport location type hotel with reasonable breakfast included. Staff was friendly and helpful
very good nice room all in no
very close to airport. Clean comfortable for a quick stayover the breakfast was not great
Very nice rooms, you feel very welcome. Transfer from the airport every 20 minutes and very friendly. Breakfast room is too small
Very close to the airport and the cruise terminal. The eleator is a bit tricky especially if the room key card wasn't ptogrammed correctly.
Ubicacion y precio relacion a calidad razonable TV (no funcionaba la de mi habitacion)
Conveniently close to the airport. Room not perfectly clean, noisy air conditioning that you can't switch off at night.
They make me feel like a queen It's not on the beach.
Staff was very helpful. To go breakfast bags were nice, since we had to leave before the hot breakfast service started. The room was comfortable and nice sized. The deal on leaving your car parked while on your trip was great. Shuttle was reliable, location is close to airport, without being too close. Starbucks, Walgreens and Publix are across the street - very handy. The hot tub wasn't hot! Construction noise was unexpected on a Sunday.
Free transit shuttle to airport with friendly staff
Close to the airport and cruise ports. Courtsey transportation to/from airport and cheap transportation to the cruise port.
Front Desk staff made great accommodation for my early arrival and made quite sure I was well taken care of. Restuarant breakfast of Corned Beef Hash & Eggs was spectacular.
The hotel was very luxurious, mable lobbies, marble bathrooms. Beautiful views of Miami bay. One could have lived in the bathoon it was so big and plush. The room service menu was expensive, however we were not too surprised at this as the hotel was definately upmarket & luxurious
The service at four seasons is exceptional in every area. An amazing experience. Everything was perfect
Amazing staff, great dinning
Professional and courteous staff, wonderful bedlinens, large well- equipped bathrooms, extremely quiet hotel. Outside a large, nicely warm pool. Remember this is not a beach hotel, you are among the skyscraper financial buildings on Brickell Av but the service is outstanding as are the views and there are plenty of good restaurants/cafes in the area.
location, ambience breakfast! please offer something better!
The location since Coral Gables is central to move arouund Miami. I found the room very crouded and old. The building looks nice from the outside, but the rooms need to be updated.
Convenient location to Quaker Meeting House where I was attending a ProNica.org Board Meeting. Very nice hotel within walking distance of many restaurants. Wished they would have had gluten-free pastries with morning delivered-to-room service.
Restaurant staff and new General Manager very helpful and made stay enjoyable complimentary breakfast process not user friendly
It is beautifully restored - like stepping back into the 1920s Staff seemed glum, as though the place is about to go out of business
I loved the antiques and the ambiance of this hotel. It was gorgeous and I will be staying there again.
What a lovely hotel!!!. Old fashion furniture, the elevator which required an operator, the feeling of staying in a hotel of the 1920, and everything at 300 m from Miracle Mile in Coral Gables. You have to get the breakfast in the room, and we would like to have it in the restaurant, that it is close in the mornings.
Staff very nice and helpful. We enjoyed our stay.
Concierge was nice but he did not explain that there was an additional charge for parking. He gave me a ticket that I thought I would show at my departure next day but at the parking place they would not let me go without paying. That was a surprise for me. Also, at the front desk they did not ask me if I was a member of the Marriott hotels, I am, so I could have given them my name and number to add points or miles.
My mother and I stayed here in order to catch the cruise ship in the morning. Hotel and staff were excellent. Stores were a few blocks away and into a not so great neighborhood. The hotel itself is close to Miami airport and the cruiseport. They will pick you up at the airport for free, and take you to the cruise port for $10 each. We found a terrific price on this hotel, compared to $200 ++ nearly everywhere else. I would highly recommend it for a pre-cruise place to stay.
The hotel is only about 7 - 10 minutes from MIA. The night manager was very friendly and great to deal with. The room and bathroom were clean. Everything in the room felt dated The bathroom was right out of the seventies or eighties, and the air conditioning unit made all sorts of noise. If it weren't for earplugs, we would not have been able to sleep. The hotel needs a serious remodel.
The hotel was near the airport and not too far from the cruise port which was a plus for us. There was a great seafood place next door! Good deal for the money. The rooms felt a little old but the location and price were reasonable. I was also a little disappointed that the pool was outside and not heated.
The Regency is convenient to MIA, has frequent shuttles to MIA, and very helpful staff. The room was fine; quiet and comfortable. I stayed one night for a connecting flight south, and The Regency served very well.
This hotel is convenient from the airport due to its shuttles. Their drivers are very kind. And its room is quieter than I had expected in this vicinity of the airport. Overall this hotel is recommendable. Sometimes the elevater is too slow. I used the hotel's restaurant for breakfast, but its service was limited.
Very easy access to Miami airport, especially if you have a rental car that needs to be dropped off. Reasonable prices for happy hour cocktails including a free appetizer and a nice restaurant with not the greatest food, but very attentative staff and again reasonable prices. Nothing else in the immediate vicinity if you want to kill some time with a walk,etc.
Place was clean, and good location. Price... kyak charged $200 for a Saturday night. Called to book the same room for a second night sunday direct and was charged $150. Cancelled Saturday due to a cancelled flight. Then after arriving in miami Saturday night at almost midnight after finding another flight I was charged $240.
Closeness to the airport and the extremely friendly and professional staff Air conditioner in the room was a little loud
The staff was friendly and efficient, The room was well equipped. Plugs were well placed and enough for my electronics and the TV had a sleep timer which I like. The toilet had to be rattled to stop it from flushing and the hair blower kicked off and I couldn't get it to go back on, using the switches the causes it to go off. It could have had more, brighter lighting. there was only coffee for one cup.I wanted to tell them about the hair blower and toilet, but they were too busy and my shuttle arrived.
The hotel was lovely. On a busy street. Alas, not near water but did have pool.
The hotel staff really impressed me with their great hospitality especially George and the manager Jose. Hotel was clean in a great location near the airport.
This is a very nicely appointed hotel, near shopping, and has transportation to the airport 24 hours a day. The Staff was great, all of them, the guy driving the airport shuttle, the folks at the front desk, and the resturant too. When traveling through Miami and needing to do some shopping and get to the airport in a timely manor with out breaking the bank the Regency is a great choice.
Everything! The staff was excellent and accommodating when necessary...excellent place for business travelers and to relax. Not applicable.
Loved the hospitality and the luxury N/a
Great location, clean rooms, friendly staff. Overpriced
It is very well located. Room service closed at midnight and in the room there is not minibar available
We got a room with broken heater, very bad experience.
There was a room on my food that was smoking marijuana and it filled the whole floor with the offensive smell . In addition , the hotel staff was not very responsive or accommodating to house guest when told about the situation
The location was very convenient for my business trip and has easy access to/from 836. It has great facilities like the gym and restaurants in the lobby. I also liked the daily rate for self parking is only $7 a day, most hotels I've stayed at charge $20-30/day. Aging structure, old and small elevators, dirty carpets, slow flushing toilets, cheap bedroom furniture. It's clear that this building (which used to be a Radisson in the 90's) needs a deeper renovation, including the unappealing brown-glass facade. All of that said, for less than $150 a night I think these things can be overlooked at.
The bedroom N/A
Nice stay. No complaints! I think English should be the number one language in the USA. Most of your employees I dealt with obviously spoke English only as a seond language.
The staff was being really helpful. They charge for parking, despite the location wasn't any close to downtown.
Very clean, the employees very nice The breakfast was terrible and expensive, no hotcakes available on saturday
While the hotel did seem to be an older establishment, it was maintained wonderfully. The room was painted nicely, and the room was spotless. The room was comfy you could tell that management took great care to keep up the hotel. The MIA airport was a 10 min drive. I would stay again next time I need to leave from MIA airport.
room was clean pillows were lumpy and hard, room was very noisy
Clean and well located in Coral Gables. A good value for the area, but not an impressive facility by any stretch. You could hear a lot of sounds in the hallway and above and below the room. Fortunately I was exhausted and slept right thru it and had to wake up at 6 am so it was a non issue. Also the internet speed was 1 mb, which is slow, and they offered several packages with faster speeds. Parking is $15 per night.
This hotel is really good one. I liked it very much and I passed good time in it. However, my phone was stolen from my room but the responsible is interested in it. I had left it in the room but when I came back it was not there. This was a serious problem that must be solved.
cooperation of staff and facilities
Rooms and great balconies Health club closed
Beautiful hotel. The staff was very accommodating Temporary fitness center
Everything Breakfast not icluded in the price.
large and comfortable room, luxury bathroom, great service in every area: from the swimming pool here you get towel, drinks, and magazine, to the courtesy cocktails. Thay will make anything they can to make a pleasure of your stay. Intelligent luxury, great value for money. not easy to park in the area - it's almost compulsory to use the valet service
The location. The views the staff Area 31 bar night Service was not good
Hotel staff addressed us by first and last names. Incredibly friendly and genuine. Restaurant was excellent..intimate and personal attention. The food was amazing as well. Pools relaxing and service prompt.
friendly staff, fast service, when i did not answer the door ring (i did not ask for anything), the service people opened the door, and this happened twice and once at 2AM!!! the door was locked, it was really a shock in such a hotel. why does someone open your room when in locked\privacy mode at 2 am and you have never asked for something?? i really felt unsafe in such a hotel.
All greeted with asmile and the will help you any way the can No tea in rooms