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Location and nice 1 bedroom room
The suite was ideal - good size, clean, all neccessary facilities, good value
Bed was poor quality. i cannot understand that the mutiny doesn't oblige its residents to put carpets under chairs and beds. moving chairs make a lot of noise. ive noticed this on several occasions. not sure I will return.
The location. I was wakened in the morning by noise from the room above me. The room's safe didn't work. The light above the bathroom mirror didn't work, even after the repairman said he had fixed it. The bed pillows were miniature and uncomfortable. The room could use a new paint job and cleaner floors. The Wifi was unable to connect me. The room's view was blocked by a huge machinery shed on the roof.
The location is phantastic of you prefer to stay off the beach and be close to the shops and cultural offerings of downtown and Coconut Grove. As island location the Hotel has beautiful views and is very quiet. The rooms, bathrooms in particular, show deferred maintenance everywhere. A prime example of a high luxury condo developer walking away after completion and leaving the property under-managed and falling into disrepair. The service at the restaurant Is friendly, but very slow!
very welcoming staff who really looked after us - so many extras great breakfast was very good,too.
Location ,price, A lovely room.Train a street away makes it easy to get around.
Location is good but any coconut grove location would be good. Free parking is great! A bit grubby. Toilet didn't stop running. Allergies went wild when in the room. Dust? Mold?
Quiet nights sleep. Clean room
Room comfort - location Staff did not communicate properly with in-house services
It was clean neat and close to the metrolink and walking distance to coconut grove and the breakfast was good
Staff was very helpful. Private parking lot, good wireless internet, nice, roomy renovated bedrooms. Breakfast is good but could be better.
all the little extras were included, good breakfast, 24 hr coffee and tea, fresh cookies in the evening, newspapers and business centre
Very comfortable, quiet, good bed and room. Top rooms are best. Second time I stay here, and its far better than anything else in Miami for the price and comfort.
Overall the accommodations were nice. The room was in nice shape and was clean. The TV had many channel options and the bathroom was modern. Very well priced for the area that it is in and the room was modern (maybe remodeled in the past 1 or 2). The parking area is small and althought the hotel is technically in Coconut Grove, you are several walking blocks from the restaurant and shopping areas. This hotel is right off of US 1, so the traffic is hectic during rush hour times.
Cleanliness of bedroom and bathroom Lobby
25min bus ride to the hotel. Maintenance underway. Ltd choice of restaurant options.
The hotel was convenient for the airport and the room and beds were very comfortable. The late evening snack we had was very nice but expensive for what it was. The breakfast was also expensive.
somewhat in need of a renovation
It was a very comfortable place to stay - especially for the price that booking.com got us. Wonderful pool, a great little walk out onto the point for a view with relaxing music playing along the way. Lots of flora and fauna. The room was very nice and the bed very comfortable. Wish we'd been able to stay longer. We were there for one night before our cruise. The shuttle was great to the hotel and we got a taxi to the ship. The food was expensive, but the atmosphere was great.
It was close to the airport
I enjoyed the stay although short. I did not stay long enough to determine.
Flies on the balcony, room 1240.
Location, Location, Location! Really close to all the malls!
The walk around the jogging track was immense and coupled with the water feature of the Blue Lagoon made our holiday all the better. The grounds of the hotel I found very private. No complaints
Spacious room, good pool and public areas, a place to slow down and relax. Close to highway and downtown (must have car). Hotel will rip you. They leave some water bottles on the room and charge almost 4$ for each, problem is that I found the Price on a tag with some green sayings on the las day and a lot of bottles later. Charge 54$ for a 1 minute int. Call? Cmon! The price for the room itself is good but I felt stolen.
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
My room was ready when I arrived.
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
Staff Room Location
Restautant, room comfort, service
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
We had a great meal. The atmosphere wasn't fancy but the food was good. A better beer selection
Could not get room service. No free internet No wake up call
The staff was pleasant and helpful. The room was not what I booked but it was just an overnight stay so I didn't make a fuss. The bathtub paint was chipped and it was so cold. The air never got warm so I just took it off and layered up. Breakfast was really expensive.
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
It was a great place to stay!
Clean rooms and modern feel Not much parking. Valet is not free and over priced. Right across the street from airport so expect some noise. Not much but some.
Nothing Front desk rude and not interested in help
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Not much Pool next to very busy highway
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Nice hotel Mold in bathroom and do not validate parking
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Suit was really nice and not expensive
Loved the location, restaurant and bars I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
Fun lively noisy location in downtown Miami We were not given the room we ordered but they did try to make up for the error.
Hotel facilities seemed good but couldn't use many of them. Pool overrun by near-naked chemically stimulated revelers. Incredibly noisy till small hours of morning. Phones in room didn't work.
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!! each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
No good signal tv, I can not go to pool for private pool party.
The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again! Price for parking is steep.
rooms restrant on site zuma is amazing in the heart of downtown 39 dollars a night valet and no adult pool also pull was a bit small for the size of the hotel. during spa the zen room you could hear the music blasting through the wall
Location and staff Dirty, loudy, parking, people hosted.
Fantastic views, great location, comfortable beds. Staff was incredibly friendly and helpful. Clean, nice room Our shower, nor our phones, did not work. Fortunately, we were only staying for a single night, which made the problem not a big deal. Also, pools were not heated. They have two BEAUTIFUL pools, but no one dared to be in them at all because they were absolutely freezing. A shame, really.
Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific. Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.
Probably one of the better rooms I've stayed in. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great. If you're looking to get something to eat and enjoy some good music I recommend Area 31.
The room the view the staff the gym I love it The food too expensive
Atmosphere Not alot of pillows per bed mattress not firm enough
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
Service was excellent and food was good. Good size room. Hotel is a little dated and needs some cosmetic refurbishing since structure is good. Bathroom and tub our outdated.
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
Beautiful hotel, very comfortable. Pillows were so soft they became flat while Laying on them
Asked for technician who never came. They don't answer phones. Staff don't have manners.
We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.
Clean, friendly staff No continental breakfast
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
The staff was the best. So friendly yet professional. We didn't like the pool and were disappointed. Definitely needs a remodeling. Too out there in the parking lot in the sun. Needs some canopies and foliage.
Location was great, so many nice restaurants and shops within walking distance. Room was large and clean, kitchen was well equipped. Breakfast buffet had a nice variety of choices. I paid for my stay when I booked it through Kayak. After coming home I realized the hotel charged me AGAIN when I checked in. It took 3 calls for the hotel to admit they had made a mistake and refund my card. Pretty big error that really tainted our otherwise pleasant experience. Our 3 room cards all deactivated on our second day. We tried one immediately upon getting them fixed at the front desk and it did not work.. Another deactivated again after we made extremely cautious efforts to keep it away from phones and credit cards.
Very nice rooms and staff were great. View from rooms was also very nice.
We were impressed by the service, which is really outstanding. The beach island is really nice, it's a pitty there is no entrance in water. The view is great. The food was average. We had few dinners at the hotel and it was quite expensive, but so-so.
Door staff and reception were very competent.
Nice ambience and services. Excellent food.
Even though looking from the outside the building looks kind of old, its inside view looks amazing, as the rooms and hallways.
The gym the view the food and drinks and the poolside service was spectacular. Late maid service.
The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.
The room was spacious with open bathroom; the balcony was great and the design nice and calm. the room service is not 24/7, the spa was closed for refurbishment
Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times. The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.
Pool,location,bed itself was nice. Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.
The hotel and atmosphere were great. The best service were the bell hop and the valet service. Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
Location is great. Friendly staff. Reception lobby too small and crowded. Walls too thin.
The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.
Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building. Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.
Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
Professional and courteous staff, wonderful bedlinens, large well- equipped bathrooms, extremely quiet hotel. Outside a large, nicely warm pool. Remember this is not a beach hotel, you are among the skyscraper financial buildings on Brickell Av but the service is outstanding as are the views and there are plenty of good restaurants/cafes in the area.
Front Desk staff made great accommodation for my early arrival and made quite sure I was well taken care of. Restuarant breakfast of Corned Beef Hash & Eggs was spectacular.
Amazing staff, great dinning
The service at four seasons is exceptional in every area. An amazing experience. Everything was perfect
The hotel was very luxurious, mable lobbies, marble bathrooms. Beautiful views of Miami bay. One could have lived in the bathoon it was so big and plush. The room service menu was expensive, however we were not too surprised at this as the hotel was definately upmarket & luxurious
Desayuno muy bueno, cerca del aeropuerto y de todo. El personal fue muy amable hasta nos querían regalar taquillas para el partido de Baseball. Definitivamente me volveria a quedar
Staff was friendly. And several nice restaurants nearby such as Latin 2000, and catch of the day. It is far from south beach, but you can pick up the 150 bus from Miami international airport bus terminal, and be at south beach within 40 minutes.
The hotel staff is courteous, well informed and very professional. Andrew and Glenda were especially willing to help me with my requests when I required arrangements to extend my stay. The breakfast has an excellent variety of items from which to select.
The hotel was very clean and organized, Jesus was extremely helpful, he went out of his way to accommodate us. I would recommend to others. Airport pickup took more than an hour, I think they forgot I had called.
they excell in all the service,
Great place to rest our heads for the night between flights. Shuttle arrived promptly after we called the hotel. We received a free upgrade for no apparent reason (woo hoo!). The bed and pillows were comfortable. Everything was very clean and nice. Please note that the shuttle ends at 12:30 AM and resumes at 5 AM.
the staff, the breakfast, the jacuzzi, the comfort, the rate... wow!!! I will be back!
The rate is very fair, near the airport, with free shuttle service. They were sold out, and they put me a handicaped person room. But nothing very disgusting.
Shuttle to and from Miami International Airport. Staff was friendly and helpful. Room was clean and quiet. Incursion into Lobby by seriously impaired woman (cursing, yelling and belligerent behavior) morning we were flying out. Hotel security just stood around doing nothing. Front desk gentleman was trying his best to handle situation, and keep the woman away from guests. Police had to be called.
A great place to stay. Rooms are great. Breakfast was awsome. Only two things I can say that disappointed me. First location to the beaches. Second no pool. I would stay again as long as I was not going to the beach.
Staff perfect Eating area could be larger
There were nice restaurants nearby. Close to the airport and shopping mall. Not too far from the port of Miami. It was very clean, staff was courteous and the continental breakfast was appealing. I would diffinently stay there again. Thanks! There is only one shuttle and I had to wait way too long. Almost an hour
I stayed at the Ritz Carlton, Key Biscayne with my best girlfriend and it was one of our favorite weekends together thanks to the Ritz! Everything from the valet service to the gorgeous pools and landscape were perfect. Truly a five star experience and I will definitely be returning in the future.
Great new Spa
Cioppino for dinner was overrated and overrpriced (for the quality of food served) - chocolate ice cream dessert was a big disappointment - staff was incredibly accommodating and courteous however, which compensated somewhat. breakfast buffet was great as well.
The construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom.
The service was amazing. Everyone from the front desk to the valet to the gift shop clerk were all about service. N/a
Really nice hotel with good location and amenities. Got a great deal. Some areas of the hotel are looking old and may need to be revamped.
rooms were nice, comfortable, location was good for what we were doing Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..
Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell. We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!
Friently staff,excellent accomodation
Location of the hotel. Quick check in. Spacious rooms with great views over Miami, High costs for car parking. Room windows and mirrors not clean. Extremely long waiting time before being served in the bar/lounge and I missed the 'service with a smile'. No refrigerator in the room.
amazing view from room, friendly and helpful staff, comfy beds and sheets parking price is very expensive (USD 28.00/day), internet wireless in guest room is also expensive (USD 12.00/day) - try the free wireless access at lobby and terrace.
Friendly helpful staff, knowledgeable concierge, usual level of Hilton comfort, close to public transport Needs a makeover, drab decoration
Clean, fairly priced and good location. The facilities were very good. The hotel was accessible by public transportation. The staff were very helpful directing us to tourist destinations. The charges for parking were far too high at $25 per night. There were other hotels within walking distance that was a lot more reasonable.
Cheap rates for good quality queues at checkin
nice hotel and familyar staff the front desk (reciption) some times and check out
Comfort and cleanliness of the rooms, also near to shopping
Spacious room, nice view No refrigerator on the room and expensive parking
Stayed only one night but wish could stay longer. The view was excellent and the room was generous size Can hardly think of anything
Best bathroom ever. Fun electronics in room. Great breakfast.
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.