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Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
The hotel room was lovely and comfortable and the staff were very helpful
Professional and helpful staff
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Nice Location. Near Cologne Dom.
Room was clean and modern. Bathroom door did not close.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Nice Room, good (diversity of type of food) breakfast, Central Location - to Altstadt and to new area - Oper - New Markt It will good to have more than one access to internet, but it was good to have a printer stand-by.
Location and area of the hotel
I liked its location which is close to the shopping center. I was surprised that a 4 star hotel didn't have wifi
I received a room upgrade. Counter staff did that bit extra to find me a room at 8am when the previous night they had been fully booked. After a 30 hour flight from Australia that was most appreciated
Excellent breakfast! Good location and nice interior of lobby and rooms.
The hotel rooms are very tastefully decorated, modern yet comfortable. The hotel is a short stroll to the Dom.
Great staff. Wonderful location with beautiful view of the Dom. Outstanding breakfast
I have stayed at this hotel for over 30 years under 4 different ownerships. It is a familiar and likeable place to stay. The head concierge man has been there for 30 years and this makes it seem like a home away from home. .
The decor of the room, the helpfulness of the staff and the excellent buffet breakfast.
professionnel and friendly staff. very good asiatique restaurant
The hospitality of the stuff was outstanding. No
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
Good location, good service
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
Everything was perfect
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
All the lobby staff were helpful and pleasant.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Very friendly staff and the breakfast was lovely, wide range of choice the pillows were way too thin and soft
Location: only 10-15 minutes walk from the cathedral. Quick check in and out. Strong free wifi (1st floor room). Variety of restaurants &caffees nearby. Expensive parking (€16). Some of the staff was not very friendly.
Best thing was location , transport nearby , staff were welcoming The air condidtioning wasnt working when we got there which was very disapointing and some of the rooms got mixed up
Friendly, polite service, suitable amenities
Excellent staff. Good value, included breakfast. Approx. 15-20 walk to Dom
Excellent value for money - this is the 2nd time we are staying at this hotel!
Staff very friendly and efficient and always ready to help if you are in need of anything.
didn't know i should pay additional fee for breakfast till we checked out.
Quiet with nice view, friendly staff and excellent breakfast buffet.
Location is just near the centrum. Car park costs EUR 16 per day.
I booked for a double room, very late a saturday night, and when I arrived there only twin room were available, but the receptionist was looking for a double bed and finally he gave us a triple room for same price. Only free wifi in the lobby.
Disappointing for a 5 star hotel. Price of WiFi at €12.50 per day - broadband availability when traveling is nowadays a necessity so include it in room rates. Rooms and bathrooms pretty standard and a bit tired. Staff somewhat clinical in their manner.
As a first time visitor, wish I would've got an upgrade and it really would be better if it only Lindner but all hotels offered extended check-out times... especially on a Sunday when breakfast ends at noon.
Our second stay here and my second review on booking.com. I find it difficult to deviate from my previous glowing report. This hotel scores very highly on all fronts. One of our favourite "weekend-break" hotels.
Location, good breakfast The room wasn't ready for the time of check in though it was around 3pm; The staff didn't make the bed during the room cleaning, took only empty bottles; Shower was almost broken; Room could be bigger for a 5 star hotel.
great location, decent sized rooms, very good breakfast included. Staff helpful. mildly disappointed with the spa, very 1970s, but great steam room still. would return!
Warm welcome and information. Staff were excellent. The pool was too cold!
Great bed with nice pillows and sheets. BIG bathtub! Good breakfast. Enjoyable pool & sauna. Extremely accommodating staff. Nice location for sight-seeing. Some of the spa/sauna facilities were under construction.
Loved the bed.... very comfortable. Even though we were in the middle of the city it was nice and quiet. We wanted to go out for dinner, it was already late and we asked for help at the desk. They sent us to a restaurant that was closed and had no further suggestions, thanks to a local taxi driver we had a wonderful meal.
All staff were very friendly and obliging.Enjoyed the club room and facilities.Good location. Airconditioning not as good as should have been in bedroom section
Club Room High Price 400 EURO for first two days ridiculous for this class of hotel
Great hotel near central station and secure outside hotel could be more international dinner! No
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
Very good location. Great room size.
central, modern, stylish food was very expensive
Good helpful staff, central location. Clean and light rooms.
Breakfast. No Airconditioning.
very clean, very friendly staff whose serivice go beyond expecation, great location, everything is great except that there are some pictures hanging on the wall that may not be appropriate for younger children
The room was comfortable clean and quiet . Staff were friendly and helpful . The only problem was that if you turned up for breakfast in the last hour . There was hardly anything left .
The friendliness and helpfulness of the staff was exception. The best I have experienced anywhere. I would go back there again for this aspect alone. 10/10 for the staff. One lady in patrticular went out of her way to be extra helpful - sorry I can't remember her name but she had very dark curly hair. Nothing to complain about.
Staff very friendly and helpful Was very satiisfied: sorry i only stayed 1 night
The receptionist was extremely welcoming and helpful in providing advice for our short stay.The breakfast choice was good and the staff efficient but friendly. Rooms were smart, modern and clean. Great location fo a short city visit.
Reception very helpful and genuinly friendly; close to railway station but out of range of train noise. 5 minutes to cathedral (just the other side of bahnhof). Rooms are a good size; aircon and radiator heating in bedrooms and bathrooms, so very comfortable to sleep in rooms and warm bathroom in the morning. Hotel car park is small, and "tight", on street parking is a matter of luck. Bedroom corridor lighting is a little unusual. Breakfast, which was good, could be "tweaked" to improve further. In reality there is very little to dislike or to complain about.
The hotel is only a 10 min walk from hauptbahnhoff but my room was oh so small. Yes it was a single room and I was only 1 person but afraid that if I stay in other hotels in Cologne I will get a much bigger room than this. Nothing wrong with the hotel, it is clean, modern and nice but I wouldn't want to stay in a room that small again.
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
Comfort offered and friendliness of staff JUST the elevators are slow
We enjoyed our stay. Value for money. Location near central station is advantageous.
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
friendly staff and spacious accomodation
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
1. location is very close to the main satation. 2. price is very reasonable. 3. good breakfast. 4. free wi-fi wireless network 1. lobby is very small. 2. elevator is very very small (only 3 people can use it) 3.
Very friendly staff who are very helpful in providing information. The room is clean, spacious and comfortable, though it is a bit worn down. Breakfast is good. Slightly difficult to locate.
Nice clean rooms and very friendly service
the room is big and have good table for business people to work in room. the toilet is big and clean. only very very bad is in the room without internet!! we cannot use internet to work in the room. so, everytime we need to go outside internet cafe to work. if you stay at koln just for fun and enjoy holiday, this hotel is very good for you. but if you are only for business trip, no way to stay at this hotel.
The room are very large, clean and well maintained (even if the decor is a little old fashioned). The location is great, only a four minute walk to the main station and six minutes to the cathedral. Breakfast, whilst not large, is very much adequate and they will freshly prepare eggs for you if ask. The room was a little noisy (from the street and trains). But this did not bother or disturb me.
Close to city centre although at the less salubrious side of the station. Staff were very welcoming and helpful. Good breakfast and comfortable room
Friendly staff and excellent breakfast.Extra help and advise beyond the normal hotel.I would recommend this hotel to friends and collegues. No.
The staff were very friendly. If you came by train it is very close to hotel. Road noise was minimal due to the double windows in the room. The hotel is close to the main road, and the main center is on the other side of the tracks. 10 min walk max. Its central but being on the other side of the tracks would have been better.
The pictures hung on the walls during climbing the stairs
Good location, friendly staff, nice breakfast
Ease of access from S-Bahn, staff friendliness and helpfulness, large clean room in which everything works, classical building All good - no problems.
Decent location If I can't stream Netflix you do not have useable internet at your hotel, here I could barely load a web page.
The room we stayed in was large, new and had a nice bathroom. The staff was friendly and helpful. The hotel is located next to a large number of railway tracks. As we like trains and live in a big city as well we did not mind the noise and enjoyed the view. This might not be applicable to people whom are used to piece and quiet. Maybe the rooms in the front or at the side of the hotel will be more silent.
very nice hotel, staff friendly and rooms spacious. only thing wrong was the breakfast, too expensive, so went to a cafe round the corner. Hotel handy for train and easy to get into town. Breakfast, too expensive.
internet service was free but terrible - it blocked a lot of sites which it had no reason to block - such as email servers - so was essentially free but useless! otherwise a very nice hotel though
Room was not available until 15.00 o clock
location, size of rooms,car park,food and price of the food,car park behind hotel go to top floor for hotel use only felt a bit cold out of the rooms, bar under staffed one member doing bar and room service
Close to train station, clean, quiet Gym + good breakfast
Somebody spent a lot of money on fancy Italian Furniture and Artwork. Nasty location, train-wreck parking garage, strange reception, no sense of happiness in the entire hotel, ashtrays and smoke in the hallways and bar, somebody put a fuzzball table in the 1st floor hallway. Weird carpet. Strange place; if you are from Russia or Kazakstan, you may appreciate the vibe here, but otherwise you will not.
Good location - easy to get to city centre I was definitely expecting more - the rooms were very impersonal. Beds were uncomfortable. No tea/coffee/biscuits. Disappointing and I wouldn't stay there again.
Room was huge and extremely clean. Great value! Friendly staff and close to everything. Hot water was lacking the first day of stay (shower). Second was great.
Location, location, location. A very tastefully, nicely appointed, extremely comfortable room and a super nice breakfast buffet. The parking although secure, was not that accessible for checking in and out as well as not being all that cheap. But what can one expect being practically downtown Cologne. The other pet peeve was that in order to turn on a bathroom light, the entry light switch had to be turned on which left a bright LED fixture on in the closet ceiling next to the bed. This light would disrupt the other person asleep in the bed.