The front desk staff were friendly. The internet did not work. They gave me an 800 number to call IT so they could trouble shoot. The IT called me back at 11pm and it finally worked on 1 of my devices, but not the other. The sleepnumber beds were awful, I assume they are worn out because I assume that sleepnumber beds are more enjoyable when they are new. There is considerable noise from the interstate. They provide ear plugs. I checked out 2 days early because I woke up with giant bites on my body. When I complained the GM was attentive and refunded the rest of my stay.
Bedding and bathroom were very clean Carpet was stained in several places. I understand from staff that carpets are being scheduled for replacement.
Clean, pleasant staff and well located to major attractions. We have stayed here many times and will again.
Location and access to downtown were excellent. Took our three small children to the pool only to find it exceptionally dirty with cloudy water. Everyone in our party had large amounts of foreign hair and filth on them upon exiting the pool. We also had issues with getting our room on the same floor as other family despite calling ahead and requesting this in the reservation itself. Ultimately this was resolved, but not without delay and much confusion on the part of the staff.
View was great Highway is loud, Can't do much about that.
We were stuck in elevator for nearly 15 min, no compensation, nothing, it happened twice after they reset it, quite disturbing
Not sure it was worth $200 but we had a good time. :)
It was a very clean hotel. And had everything we needed right there. People at the front desk weren't very helpful. There was a fight being held at the hotel that first night. And no one told us I would have loved to go to that!!!
Fantastic stay. We really enjoyed our stay at the Radisson. Service was prompt and polite. Our room was clean and luxurious. Highly recommended.
Comfortable, easy Very loud people on our floor slamming doors late. Security did come and address the problem quickly
It is joined by other shops and free to the public. Dangerous entry late at night. Witness homeless people cursing guests out as they waited for the casino shuttle that partners with Westin Hotel and degrading females. Deserves more security by the door in that area.
The staff was awesome and definitely took care of us! The location is great, right at fountain square within easy walking distance of many places. The valet parking charge was kind of high at $30
Overall, the room/bathroom were clean and quiet - bed was extremely comfortable; full length mirror in room; great lighting around bathroom mirror; rain shower head; complementary water bottle. If you forego full housekeeping (Make a green choice), there's a minimal credit to use at participating food/bev places in the hotel or get SPG Starpoints - good incentive, Westin! Little perks like that are nice.
Rooms were clean and it was close to a lot of things... Halls were a bit drab, music from the square was loud -it didn't bother us but older people may not like it. Probably should make sure guests are aware. Paying what we did ... Wifi should be free!!!
Hotel was clean and very centrally located!
We loved the bar and restaurant. The food was excellent and the service extraordinary. The staff were uniformly courteous and friendly. Grand old hotel. Set the thermostat lower in our room on the 28th floor, but the temperature was unchanged 14 hours later.
The historic building was beautiful. The location and view were also excellent. The hot tub in the gym was barely warm.
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city! A little noisy inside the rooms (street noise)
Location! The staff! All wonderful! The rooms are tiny. Nice, but tiny. Make sure you really like the person you go with! :)
Beautiful hotel. Excellent location
Front desk and other staff very kind and helpful . We really liked the hotel, very nice and comfy! Elegant too. Valet staff was no help at all. We didn't know what to do and they thought we should it seemed like. We assumed, as is the case at other hotels, they would take our car. We went inside to find out we had to drive all over the place to self park. That's not what we wanted. I don't know how the mix up happened but it wasn't pleasant. It was probably the concierge was the problem not the actual valet staff.
Hotel and staff were great overall Valet was professional about their mistake Valet lost keys to my car, had to locate employee from previous night stay and deliver car to my house
Liked room but not view.... everyone is overly friendly View. Room service should be described better, that cheese plate was disgusting. Some of people were very pretigious
Close proximity to the sport events Somewhat pricey and the rooms are in need of some updating ... bathroom was pretty old
Breakfast, happy hour, exercise room. Bathroom. No air vent, bathtub did not drain fast enough, toilet paper holder in awkward position (had to reach back to get it). Parking was expensive.
The bed was very comfortable. The room was very clean. There is a cool macaw in the lobby that will say "hi" to you if you say hello! Free breakfast! Very friendly staff! There is a free shuttle from the hotel to Horseshoe Casino. Our room was probably not used recently because the water ran brown for a few seconds in the facets. Pool is being worked on until Feb. 2016 so we could use the neighboring hotel's pool but it seemed like to much of an inconvenience especially in December. You have to pay for parking.
Location, shuttle service, staff was exceptional, big refrigerator I thought we were going to be able to see the river from hotel we could not. The grab and go breakfast I thought could of had more of a variety. Other than that it was a lovely stay.
Great proximity to Great Amercian Ballpark, there was a trolley bus that took us to stadium for $1 each way. Price was inflated due to ballgame, needed another pillow on bed, and bed was very hard.
Good location Dirty, smelled like smoke, beds are terrible, no help from staff upon checking, couldn't find reservation.
The staff were courteous and helpful. Always smiling. The Bistro inside had great wings, the pool staff were wonderful. The front desk staff were accommodating. The location is right near Fountain Square, so walking distance from the buzz. The housekeeping staff did a great job, and went a step beyond. Just a wonderful time. The parking would be their only issue. It costs extra. If you use the valet service, its very exspensive. There is an above ground parking garage next door, only $10/night. The first night we didnt know that and parked on the Square in a below ground lot, that was $17/night. Otherwise, no complaints.
Good downtown location Every single thing is outdated and gross looking. Carpet has stains, a/c unit noisy and musty smelling, towels cheap and old. Rooms are tiny. Basically a budget oriented dump with a good location. Even the restaurant/bar was a dump. Didn't want to sit in the chair in my room as it looked like it was in a frat house for 10 years.
The entire staff was great but the front desk staff were very friendly and accommodating. The hotel seems a bit dated but it that didn't take away from our visit.
Front desk staff was great. Taylor's the best! Quality of hotel very poor.
Location Cleanliness problems with a broken bed dirty mirrors
The staff was very friendly, accommodating and personable. Any requests that I made was handled promptly and efficiently. The hotel felt old and tired. The elevators were ill equipped to handle the amount of people that were at the convention.
The location was awesome. Easy to walk around the city and see sights. The first time I stayed at a hotel that gave you shampoo and not conditioner. Mold in the shower. My neck still hurts from their overstuffed pillows Cheap itchy sheets
Business Center Gym
The nort tower rooms have been renovated and are nice. The hallways still need renovation. The hotel is conveniently located downtown and we could park next door. The South Tower rooms were disgusting. There were stains on the carpet, on the chair, in the tub! I complained and the staff immediately moved us to the North towoer, no questions asked.
Good location Poor restaurant
Great location Over priced for quality of the room. Room wasn't as clean as you would like.
Staff was great!
I am rating The Hampton Inn. Really nice hotel. The Hampton Inn was a really nice hotel but it wasn't the hotel I reserved. I was looking forward to stay in The Cincinnatian because of the historic background and wasn't expecting at all not to be nofied in advance about their problem with hot water. We could have rescheduled our trip. They relocated us and it was a nice place (can't complain about it) but a modern hotel was not what we wanted.
Location was perfect. Right inside of everything. Valet is great! The bed felt cheap and hard. Did not get any good sleep at all and you would think after driving 10 hours in the road that day it would be easy to sleep, but the bed was old as well as all of the furniture around.
Location and very friendly staff. Rooms were kind of small. Window to look out was very small.
The hotel was beautiful and comfortable and the location terrific. Very centralized location--easy to walk to area sites and restaurants. The wifi internet was extremely spotty and rarely worked which was disappointing and made working remotely difficult.
Loved theroom, comfort and the bathroom. Also enjoyed lobby bar.
The hotel is located in the heart of downtown Cincinnati and there was plenty of entertainment and restaurants located nearby. The room was clean and the staff was very friendly. The hotel ultimately served its purpose as a place to sleep for the night. The furniture was a bit dated and the layout of the room lacked any real appeal. The pictures online and the four star rating seemed to be a bit exagerated. I would rate the hotel three stars overall.
Only the location Staff and front desk not profession. Make us wait so long and then can find room for us even we made reservation ahead! Scary inside as well! Not worth is pay this price
The Location is prime. Perfect for downtown Cincinnati. The staff was nice and quick about check-in and check-out. The bathroom was awesome. It was big and remodeled with a giant tub. The bedroom itself was not impressive. I expected a historic feel, but just got more of an old and musty feel instead. The comforter wasn't clean (had to brush it off before we could lay on it), and the room itself just didn't seem clean. There was also a sunlight which would have been fine, but when you looked up it was covered in dust and dirt.
Staff very friendly and accommodating. Room was very clean and the bed was so very comfortable! Will definitely recommend to friends and family! Looking forward to revisiting the next time we are in the area. .
Surrounded by a couple of liquor and cheap cigarette stores so first impression wasn't sure of area but felt safe. Staff was super friendly and room was clean. Small desk was great for laptop. Complimentary breakfast was very good, too. Close to some great local restaurants, pubs, and bars.
Staff was very friendly and helpful, Room was clean and tidy, Bathroom was large. Exhaust fan in Bathroom did not work
Good location to Paul Brown Stadium and Great American Ballpark The staff was rude and the room was disgusting. Basically as soon as we walked in we were disgusted. There were cobwebs all over the room, the room smelled as if it hadn't been cleaned in quite some time. There was dirt all over the kitchen and the stove was still greasy from the previous occupant. Living area was aweful. The bathroom looked as if it hasnt been cleaned in a while as there was hair in the sonk and tub and toilet was insanely dirty. I would not sugest anyone stay in this hotel.
Location to great american ballpark and downtown area. Very nice staff Old furnishings and carpet. Not very clean. Restaurant was closed. Challenging walk from hotel to parking garage
Friendly front desk staff and very well located. My wife and I could walk everywhere. Great price for the location. Large room with Balcony Toilet was not working properly so we asked to have it fixed twice. I ended up fixing it. Most recently updated room was still out of date. Bed was not very comfortable. Elevators also out of date.
We liked the location, the room was very spacious. The hotel was very dated.
The staff was very nice and helpful and for the price it was nice There renovating so there wasn't a restaurant and its very outdated throughout as of now so hopefully the renovations are more than just the restaurant
Everything, had my room ready as soon as I got there,room was beautiful and very comfortable,would definitely come back. There was nothing not to like..... Instead of the weather ,it's freakin cold in Cincinnati in January
The location is ideal for downtown events. At 10 at night the lobby was loud and filled with smokey-smelling, loitering, loud people that had just come from Cincy Beerfest. I had reserved (a month in advance) AND confirmed (the day before) a king room with my wife on the night before valentines day, but they said they "only have doubles left", so obviously reservations mean nothing to them. After that major disappointment (especially for the high rate) we found the beds didn't even have fitted sheets, and the duvets used two sheets rather than covers, so both them and the mattresses were exposed. The beds were hard as rocks, luke warm water is the best you'll get, and we couldn't get out there fast enough. I'm sure they treat you right if you're a member, but I would never want to go there enough to become one. Never using Hyatt again. There are better downtown Cincy alternatives.
Friendliness of staff
Didn't like that there was no notice that river view was extra until getting to hotel. Was not stated in cost when purchasing.
The sheets were very scratchy.
Overall look of the hotel was nice and makes you feel at home. The staff was helpful and upgraded my room when they were not able to find my reservation. The rooms are nice and my view was awesome. Having a hard time checking in due to the hotel failing to enter my reservation.
I enjoyed the proximity to downtown and the actual worked well When we arrived we were informed that they only had a room with 2 twin gets even though I goofed this room two months I advance. I also completed an early check in on line further requesting a queen bed and a roll away. We arrived and not only got stuck with twin beds but no rollaway, our keys were notable to be made and we would have to move to another roomwith 2 twin beds on our third night bebecause the room we were in was booked for someone else. When we were escorted by a silent hotel employee to the room as we had no keys we arrived to a room with no toilet paper and a broken phone. Over priced
Close to family who is ill. Bed was comfortable. The smell was horrible. We were on the first floor and the hallways smelled like cigarettes so bad! My husband also thought he smelled marijuana coming from one of the rooms. The room itself didn't smell quite as bad as the hallway. It was dark and had poor lighting to see anything. The bathroom caulking was moldy. The next morning we had a roach crawling on the desk in the room. We were worried some may have gotten in our suitcase overnight so we had to empty it completely to check. After we got home I could still smell the awful cigarette smell in our bags and clothing. I will be looking elsewhere when I coke back to Cincinnati in a few weeks.
nothing...except puling out of the driveway Rooms smell of smoke. Beds are incredibly soft. Furniture is worn and dated. Cleanliness is non-existent. Just a dump
Easy check in The hotel smelled of old feet and cigarette smoke. Didn't matter if you were in a non-smoking room. Breakfast left more to be desired.
Nothing It is so so so bad, the worst hotel I ever attended. The Indian guy who is the manager of the hotel was real weird and he did not respect anyone. The room had a lot of insects and was not clean at all. This hotel just wants to take your money and when they did that they don't care about the customer. I don't recommend it at all, just try any other hotels if you want something nicer and cleaner.
Holes in sheets, no remote, no hot water in morning, only half of lights worked
I purchased rooms for my employees. I moved them to another hotel due to the lack of cleanliness and service. Upon arrival there was a huge stain on the bedsheet. It appeared dirty. When my employee asked the front desk for service he was told they could give him sheets and he ccould do it himself. He made a report to corp.
Nothing besides the fact that it was 5 minutes away from my place of business. Disgusting room, carpet had holes, door into bathroom looked like it has been kicked in. Smelled like smoke even though I was in non smoking area. I'll be amazed if I don't get bed bugs.
Nothing good to say here Room smelled like musty B.O. BREAKFAST WAS A JOKE. And the pool was closed.
Nothing Staff facility horrible customer service worse hotel ever. I stayed in a cabin on the mountains of WV in February with no heat and it was 100% better then this dump site
The staff was somewhat helpful I was charged 10$ more than price quoted and paid on my card. Looked at my statement and nobody could figure out why my debit card was overcharged. Bathroom tub was very dirty with mold in it. Television in first room didn't work. Switched to another room 1990 model tv. Was approached a few times if I wanted to buy drugs while I was at the pool where the sides were black and hadn't been cleaned. Very disappointed overall. No snack machines only soda pop. I'll never go back and wouldn't recommend to anyone!
It was clean. The front desk guy was awesome
I requested a non smoking room. There was smoking everywhere in the facility. EVEN IN THE NON SMOKING AREA. The room was filthy - and my children ended up getting bit by something- we can only attribute it to bed bugs. The beds were worn out to the point that there was foam mats under the sheets to help with the worn out beds. the breakfast that was offered was stale cereal and dry muffins. This was not a breakfast that we thought we would have been provided. which ended up costing us more than we anticipated because we had to go out for breakfast. Also to top it off the hotel is right next to a bar. Loud music and more smoking everywhere you went. These circumstances are not conducive for people with ASTHMA and small children. If I had known this was this bad of a hotel I would have never reserved it. Unfortunately we had to stay here because it was non refundable and also most hotels in the area were booked. I feel that I was taken for my money and will never book this hotel or any days in - in the future.
Very large rooms with beds/pillows that could not have been better. Full kitchen, and a huge tv. Indoor pool was very well maintained and was at the correct remperature. A hot tub would have been nice, but I'm really not complaining.
A decent hot breakfast open for three hours each morning. Good Precor equipment in the small fitness room. Full size frig, microwave, two burner stove top, and divided stainless steel sink.. Enough plates, glasses, silverware, and cookware to make warming and eating a meal in the room feasible. Good pay washers and dryers available in the laundry. Good wi-fi service. Good chocolate chip cookies available 24/7. Good front desk staff that seemed very responsive to the small issues we had during our 8 day stay. The 'business center' had outdated computers and a printer that didn't work. Location is convenient for driving off 75/275, but not much of anything within walking distance.
Friendly front desk people, free cookies, updated, comfy, 42 inch hdtv and DVD player, pool was ok, fitness room was three treadmills in a very small room. Overall was worth the extra money and drive being in northern Cincinnati.
We felt that this hotel had a lot of great amenities for the cost, and our stay was very pleasant. The breakfast was awesome and the hotel staff was always friendly. We were placed in a room near the lobby, so the sounds of people were pretty loud in the morning when we were trying to sleep in.
The location was very close to the interstate and within a good driving distance to many shops. The first night we were there, we discovered there was dried blood on the bed from a prior guest, and when I went downstairs to report this horrific discovery, the person at the front desk did not seem all that disturbed by my revelation.
It was good for the price I paid.
Good location, very nice accommodations and friendly staff. Rubbery "scrambled" eggs.
Good location, employee at front desk was friendly during check in. Dirty bathroom, tv wasn't working properly and their is no ice machine.
Average quality for the money. No major problems. Quiet location - easy access. Easy check out. Not impressed on having to set up sofa bed for the kids. Would have expected 2 beds in the room as with many other motels - instead of one bed and one sofa bed. Also we had expected 2 rooms next to one another - instead we ended up down the hall - but at least on the same floor.
Got there and room wasn't ready and smelled bad . The beds were unmade and the mattresses were off the frame and leaning against the wall. There was a white powder sprinkled on the frames .it made me think it's some sort of pesticide.
Ease of checking in and out Just a tad noisy in the morning due to children running down the outside stairway.
the mattress, the pool
Roomy. Hot in the hallway.
The air-conditioner worked !!! Parking was good. Breakfast was good. Front desk people were awesome. The in-room fire alarm went off at about 1:30am, which wasn't very pleasant. Once everyone made it to the hallway, it was realized it was a false alarm.
Location was as expected. Looked like a lot of delayed maintenance. The sheer curtains on window were so torn they looked like something out of a horror movie. Hotel and our room reeked of smoke. I saw a sign about renovations in progress, but didn't actually see any.
Great location with lots of shopping and food within 10 minutes of hotel. Tye pool was great, very clean and warm. Free Breakfast was very nice,especially for the price of the room. Only negetive, the room is on the small side, still more than I expected Great location with lots of shopping and food within 10 minutes of hotel. Tye pool was great, very clean and warm. Free Breakfast was very nice,especially for the price of the room. Only negetive, the room is on the small side, still more than I expected
Friendly staff. Good location for our purposes. I was unable to get a room to accommodate my 6'6 frame.
Location Very dirty and room smelled horrible. Breakfast was disgusting.
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Friendly staff, hot breakfast, clean hotel. What's not to like? The halls and common areas are open and spacious. The property seems well maintained. No complaints.
This hotel has bed bugs. So it is pretty hard to rate the stuff, the lication etc. Bed bugs is a serios problem. It is not just being bitten by them but afraid to bring them home.
Main lobby was nice. Looks great from outside and main lobby Bathroom stunk like cigarette smoke. Shower curtain rod was broken and half hanging from wall. Pool was chipped and needed painted
Room was clean and beds were comfortable. Noise level was very low. Free wifi. Nice great room for breakfast. Food was average and what you normally get anywhere. Overall, we were very happy with this hotel.
We only stayed one night, but the staff was very friendly. The room was clean and the beds comfortable.
Nice place, nice people, actual a good breakfast too
hotel was awesome, clean hotel staff extremely friendly, helpful. made the time away from home a little less stressful.
Pillows here were AWESOME! This place is pretty basic- taken care of well but you can tell it's seen better days. As for the linens, towels, bathroom, all were very clean. Was fine for the bargain price, but I think full price would be too much for what it is.
The kids and I are here now and highly recommend this hotel to anyone and everyone. I was tired of driving with 3 kids and just said, 'first hotel I come to, that's where we are going'. And here we are. We were greeted with a smiling face, a genuine welcome, soft cookies, and let's see what's the cheapest rate we can find you, oh and do you have a preference which floor. I actually felt like my satisfaction truly mattered and I got a vote. Once we were in our room, I felt the room was quaint and 'homey' but with class. I like that you can walk on both sides of the bed without having to suck it in or walk sideways. If I had to change anything, I would add a bit more space in the bathroom. Several hotel bathrooms are small and if you are trying to bathe a kiddo or want to step out of the bathroom after getting out of the shower, you must get around the toilet. Any others relate? But the bathroom has granite and a wonderfully tall shower for all you tallbies. After getting the kiddos bath...
The hotel was nice, the room was ....well, roomy....and the bed was awesome :)
My experience at the Holiday Inn was very positive. I was there for only one night (got in late, left early), but the staff I came in contact with were helpful and quite pleasant. My room was very clean and quiet. In fact, I slept well and was refreshed for the meeting I was in town to attend. The only thing was the continental breakfast. I wish there were more non-meat options (i.e.: more fresh fruit). But that was not a deal breaker and I would definitely stay again :o)
Great hotel, great price, great atmosphere! Would definitely stay here again when going to Ohio.
My son and I had to stay in the Cinc. area and I booked this hotel online. It looked like it was newly built. The lobby was very nice. My son commented that the rooms were great. We both were impress with the cleanliness and overall appearence of the room. The bed were comfortable as well. Would definately stay there again.
Very friendly staff who always on the ball. Great breakfast buffet! Pool is crystal clean. Great place for a quiet weekend or family weekend. Will be staying here again!
Very friendly and accomodating staff. When I was initially booked in a room with with very loud traffic outside in the halls, a staff member was incredibly quick to find me a new room and assure me she would feel the same way! Was very thankful.
Clean, nice lobby, pool, dining. Great location!
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There was an awful noise coming from an unknown source near the room. It sounded as if a cut saw was running all night long. Called front desk several times no answer to resolve issue.
The layout of the hotel and the enthusiasm of the staff in helping their guests. no
Very clean! Not much of selection of restaurants surrounding.
The staff is excellent and the hotel exceeds any expectation!
Nice & clean. Parking close to rooms was limited.
The entry was beautiful and the staff was very helpful and friendly. NO
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.