Reviews for Dollar in Hartford
- All reviews 100%
Based on 79 reviews
9 Dec 2017
Cons: Errors misrepresentation
4 Dec 2017
Pros: Everything went perfectly, got upgraded to an SUV for the same price.
17 Nov 2017
Pros: Easy, great staff
4 Nov 2017
Pros: Everything was super easy and a great deal. The girl working the front desk was super nice and the shuttles were prompt
31 Oct 2017
Cons: Paid for cdw online and Dollar charged me for it as well. Representative from Dollar redacted it after I checked car in. This was confusing and not pleasant!
30 Oct 2017
Nice vehicle, reasonable price
Pros: Well equipped vehicle
Cons: As always, wish pricing was a little better
30 Oct 2017
Gouging on gas
Cons: Missed finding a gas station as I made my way to Logan airport -- used half a tank of gas -- nailed me for over $65 for gas. Won't make that mistake again and won't use Dollar either.
8 Oct 2017
Cancelled my trip because of dollar
Cons: I got alliance insurance and when I went to dollar to pick up the car, they didn’t honor the insurance and imposed a very high insurance on me. That was like thrice the estimated amount of the whole trip for which I booked the car. I had to cancel the trip I had planned. Such a poor service. Will never recommend the same for rental.
24 Aug 2017
Cons: Wanted to sell me the unnecessary insurance
3 Aug 2017
Cons: Up selling at pick up...could not find return area
25 Jul 2017
Worst service, worst car.
Pros: The one, of six encountered, staff members who was actually friendly. Unfortunately, he was not a part of my rental process or interaction.
Cons: 25 minute wait for pick up (other companies' shuttles went by 2-3 times while we all waited). When he arrived, the driver was sarcastic and rude. Farthest from the airport, ghetto location and appearance. Line was 14 people deep with 1, unfriendly, person working the desk. Was told to bring in my receipt for full up within 10 miles-never been told that before. Got my cigarette drenched car, tried to notify them, was told to wait behind the 14 people still waiting-I just left. On return, was told "give me your keys" as my greeting, with no other direction, by an individual who said no more to me (are you taking care of me, do I wait here, do you want my paperwork, am I all set, do you ever smile, are you the rudest person ever?). Two shuttle drivers also making jokes about riders, being rude and sarcastic ("you should've gotten breakfast before you got here" "we will get you there eventually"). The price was cheap BUT equal to other companies listed on Kayak-I picked wrong, way wrong.
23 Jul 2017
Do not rent from Dollar
Cons: Office was closed when my flight arrived, I was stranded at the airport with two small children.
3 Jun 2017
Pros: Low mileage car with great fuel economy.
Cons: Outrageous CT taxes & fees
23 May 2017
Pros: No long line. Desk staff were knowledagble about what was required for us to cross the border with the car.
10 May 2017
Pros: Great prices and very quick shuttle service
Cons: No complaints what so ever
23 Apr 2017
Pros: new clean car
Cons: smell of air freshener in car
2 Jan 2017
Pros: good car
Cons: were quoted one price for an upgrade charged another
29 Dec 2016
Pros: I had and excellent and fast experience
Cons: The car radio had only on speaker working
5 Dec 2016
no customer service, they don't care if you rent o
Pros: while cheaper, I should have paid a little more for customer service and ease.
Cons: every part of the rental process was horrible
4 Dec 2016
Pros: good car, great service by everyone who worked with me
13 Nov 2016
Pros: Gas mileage
Cons: Near-Freezing Temperatues, but defroster fogged up windshield vs. Clearing it, making it very dangerous to drive. Had to open windows and shiver in order to keep it clearer long. On day 2, with near freezing temps again, same thing, then discovered it only cleared the windshield if I put climate co rols on defroster, set on AC, COLDEST SETTING, and fan on high. Rip off. If this is what usinh kyak means, getting what dollar rep called a "wild card", I'me done with you.
6 Nov 2016
Good deal for the price and gas mileage was excell
Pros: Staff at Dollar were very kind and polite. The car was ready when I arrived and performed well for the duration of the time.
Cons: The car seats looked stained, the passenger side of the car had been somewhat damaged and scratched up and the trunk area was scratched up...guess a previous renter was not very careful. Things like this happen:(
24 Oct 2016
Pros: Everything. The car was available when we arrived at car lot. The car was clean inside & out and drove beautifully..
9 Oct 2016
Pros: The value was excellent.
Cons: I would rather pick up and leave my rental at the terminal, although I don't believe this is for any rental agencies at BDLavailable
3 Sep 2016
Cons: They couldn't approve my credit card even though I had a positive balance
29 Aug 2016
Cons: the dollarrental guys tried to sell me additional insurance and I was confused as to whether i had already paid for the car
14 Jul 2016
Ordered van for 7; got SUV for 5
Cons: We reserved a van for 7 people- for 4 adults and 2 children in car seats and luggage for all. Despite reserving it and getting confirmation 4 hours prior to pick up, we were given the keys to the biggest vehicle available -a SUV for 5 people. When we went out to the car and discovered the inadequacy, rental office had immediately closed and was locked. The receiving office refused any adjustment in price so we ended up paying for a larger vehicle and also having a 68- year old man crammed into the trunk for 2 hour ride.
22 Jun 2016
Terrible location + no signs
Pros: The price was good and the car was fine. Employees all very courteous.
Cons: Service a bit slow and pickup/dropoff location is horrendous-- no signs and not in same location as major rental companies.
20 Jun 2016
Pros: I got the car, it worked.
Cons: My kayak deal was for $108. Dollar rental charged me $200 for the rental. I'll never book a car through kayak again
19 Jun 2016
Pros: Great customer service. Quick turn in.
Cons: Long wait for shuttle at airport.
15 Jun 2016
Pros: quick, competent professional staff
Cons: distance from airport
8 Jun 2016
Pros: The service was fine.
Cons: There was an extreme lack of selection and I was forced to take a vehicle I didn't need or want.
24 Mar 2016
Pros: Customer service was fine. Car was fine.
Cons: Too many additional fees. The car ended up costing much more than other rental companies. I will be going elsewhere in the future.
9 Feb 2016
Pros: The entire experience was extremely positive.
Cons: The add on insurance cost doubled the estimated price. My decision to buy but it doesn't seem right.
3 Jan 2016
Pros: They stayed open late when my flight was delayed into Hartford. Much appreciated!
29 Dec 2015
Pros: Everything was easy
22 Dec 2015
Car wasn't what I expected!
Pros: There was no knowlege of the class of vehiche I was renting until I got to the counter. It cost me $25.00 more per day to get a Ford Focus!! Never again.
20 Dec 2015
Pros: Check in was really easy and efficient.
Cons: I asked for a fast pass for tools. There was one in glove compartment that wouldn't attach to windshield so it was useless.
7 Dec 2015
Pros: Most of all the price - renting a car for 10 days at most of the other rentals was as much as $650 . Dollar was less than half the price. The car was clean, in good repair & got me where I needed to go with no worries. Thanks!
1 Dec 2015
Cons: they said they did not have a reservation for me then charged me walk in rate 100.00 dollars more then gave me a small car which had been smoked in. never use dollar again
22 Nov 2015
Everything was ok I had no problem
Pros: They staff take great care of making sure I was satisfied
20 Oct 2015
Employees are rude
Pros: The car handled well and was comfortable despite its small size.
Cons: The employees were rude. The woman checking in cars on my return day was down right foul. Could not muster even the slightest shred of politeness. The shuttle driver on my return was the only one who possessed any customer service skills whatsoever. The car also smelled like food when I picked it up, which was disgusting. It's a good thing their rates are cheap.
19 Oct 2015
HORRIBLE HORRIBLE HORRIBLE
Cons: HORRIBLE HORRIBLE HORRIBLE...CHOOSE ANY PLACE BUT HERE!!!!!!!!! Dropped off by shuttle from Hartford Bradley airport. 12 people in line in front of me, was told most have been waiting over an hour. Cars were available, two employees working the counter but utter and complete incompetency caused me to wait on line for over 85 minutes for a car. Just this year I have rented cars 8 other times so I think I know how these things should go. There were cars available the delay was 100% from having just a horrible grossly incompetent staff. When a third person tried to help one of the two women working the counter yelled at him that "they had a system'. That same woman, instead of apologizing to customers about the wait was complaining to them about how hard she had it!!!! When another employee finally stepped in to help he did not assist the next person in line angering the poor guy who was next. Another guy asked for a full sized car, he went out to pick up the car they assigned to him and it was a tiny Kia. He came back in and they made him wait an additional 20 minutes to redo his paperwork for a correct sized car. When I finally did get my car, I was told they were 'pre inspected' so they would not give me a form to write down any scratches and dings on the car at the time of rental. Nor did anyone even offer to do a walk around with the car... they just handed me the key and told me what spot it was in. The car was covered in marks so I wrote them down on the back of my contract and had to interrupt a woman to sign the paper. In case you think I am making any of this up or exaggerating, I have photos of the line and the clock on wall the time I got there and the time I left. No 'deal' is worth this horrible service.
16 Oct 2015
Pros: Speed and efficiency