Reviews for Dollar in Providence
- All reviews 100%
27 Oct 2017
Dishonest about fuel purchase option
Pros: The car (Chevy Cruze) was very good
Cons: Agent at car rental desk at airport encouraged fuel rental option, saying it is equivalent of $2.52 gallon which we couldn't get it for nearby (we did see gas for less nearby). I asked "is tax charged on top of that, because then it's not worth it", she said even with that, you won't find fuel for that price in area. After car was turned in, we noticed they did charge 15% tax on the fuel option, which brings it to $2.90 gallon. Agent said to make gas option worth while, we would have to be between empty and 1/4 tank. Who would dare drive the car in on empty? We used 3/4 of tank or 11.25 miles of 15 gallon tank. Which then brings cost per gallon used to $3.87 gallon. I know all the rental car agencies push this, but it's time to be honest with people and give disclaimer that tax is charged on top of per gallon price, and only worth it if you bring the car in on empty.
16 Oct 2017
Pros: Everything was quick , efficient and easy to figure out.
4 Sep 2017
Pros: The rate was lower than Dollar rental was going to charge which their rate was unacceptable. Although kayak's rate was lower, for the type of economy car available, Ford fiesta, it could have been lower. The only good thing about the car was the gas mileage.
Cons: The price I was quoted with Kayak was not in Dollar's computer system until I had to show them my email. That shouldn't have happen and even the representative was frustrated.
26 Aug 2017
Pros: clean car in good condition. friendly counter staff at check out
Cons: absent staff when returning car. took too long to complete.