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Easy highway access and good response to requests. We had booked three rooms for a family business trip. One room had a cracked sink, two rooms had ill fitting front doors which let so much light under the door as a light was left on. One room had drapery that had holes in it.
I had a room I requested an early check-in by e-mail. I received a text saying I could check in at 2pm. Staff told me check in is at 3pm, period. Did not even check to see if rooms were available.
The location was excellent for what we wanted to do. We were greeted warmly by the front desk. Our room was comfortable. Though we only stayed for one day, we were glad to have chosen this hotel. The water temp for the shower took awhile to get warm. Also, the tub water didn't drain properly.
We booked through this site New Years Eve evening. Most hotels were full or costly. But we found this great deal at a great price. It over look the San Francisco bay, where we watched the fireworks at midnight. The night manager was very accommodating to our needs, especially with parking. To find a reasonable price room at a good hotel like the Hilton, I will recommend to everyone to use this site.
Ariana at the front desk was incredibly helpful, professional and very friendly. Ariana should be commended for her customer service. I booked the room via Kayak. I thought I was getting a King Bed. When I checked in the front desk gal ( who was not very helpful!!) said that the hotel was oversold because there were 2 family reunions going on and she needed to put me up in another local hotel. I didn't have time to do that, as I needed to be in SF within the 1/2 hour. She allowed me to go up to a meeting room to change clothes and said that the meeting room had a pull out sofa. So, I told her that instead of running around Emeryville to another hotel, I would just take the sofabed. Ends up there wasn't a sofa bed. She also said she would send up my bags...but she didn't do that either! Housekeeping had to come in with a blow up mattress. NOT a comfortable night's sleep. However, a gal named Ariana was now working at the front desk. She gave me free parking and 2 vouchers for some food/wine. I also called Kayak and they spoke with the hotel and my room was comp'd all together. I appreciate that greatly...but would also like to mention that if the hotel was already oversold...I shouldn't have been able to reserve a room. A lot of hassle...but between Kayak and Ariana...it was resolved to my satisfaction. Thank you!
The hotel was very modern and clean which is a big plus for me, especially with children. I loved that it was so close to the Bay bridge and minutes away from SF. Staff was friendly and the overall location was nice and close to the water. n/a
The View and breakfast were great Elevator was dinging all night....and yes being so close to the elevator probably didn't help, but that is something that they should be able to mute for individual floors as needed
Great room set up. Good desk and chair for a business traveler. Like the coffee in the lobby now as well. Sad you have done away with glassware in the room. I think of motels as having paper cups and nice hotels provide glasses. I enjoy a glass of wine at the end of the day and don't like it in a paper cup. You have also dropped the level of amenities provided in the bathroom.
The bilinds were not fully functional. Minor maintenance. That's all.
Room is spacious with view and amenity look friendly. Internet connection is slow. Car parking is expensive.
I like the bathrooms and set up of room The kids that were unsupervised scattered through building The noisiness The front staff
Easy highway access, decent size room and good response to problems. We didn't like being charges 15 a day for parking and that the common areas were unkept even in the early mornings, ie overflowing garbage cans, ashtrays and glasses left from the night before on the patio area.
Lobby bar. Walking distance from amtrak station Phone battery was dead. Exhaust fan in Bathroom didn't work.
great staff every one was so helpful and friendly
Spider crawled down from the ceiling whiel working on own laptop. Ice machine did not work on the floor.
Not much TV did not work, no hot water in sink, changed rooms and tv still didn't work, yucky smell.
Great location! Easy free parking. Staff was nice. It should be half the price for what you get. There was water leaking from the ceiling. The carpet is gross. Terrible smells. There was a man in the parking lot who appeared to be selling drugs, as evidenced by the stream of visitors he received over night. There is no fridge or microwave as advertised (none available when requested). Only one working elevator.
Location happened to be right for me. They charged more for delux double which was a little bigger but the hotel itself not good enough to charge more for that extra. Booking was no problem Overall it was ok and staff were kind. The price was a little high. May be prices all high in that area. They asked me credit card for in case of room service. I dont know that $50 was actually charged and redunded back.
Had everything we were looking for: pool, rec equipment, restaurant, internet, comfortable rooms with fridge, microwave, and safe. Even had a patio. The staff made every effort to make us feel welcome: said hello and asked if we needed anything each time we passed by. They accommodated every need expressed. The staff wore costumes on Halloween, which is nice for a traveler that can't be home that day. We'd stay there again. For those with allergies, they use down in their bedding but will fit your bed with an alternative if you ask. Selected "Okay" on Comfort because there was an odd cloying damp smell in the hallways throughout our stay that could be overwhelming at times. They were remodeling rooms, so might have been materials associated with new carpet or paint. Some of the fixtures didn't work correctly and the dresser had baskets instead of drawers. The cable system is from the '00s with limited selection and profers conservative outlets; no PBS, no AMC, HGTV, Comedy Central or other channels common to hotels, but has HBO. The internet is open. No password or room specific login required. We were able to access at a nearby restaurant so take care when using.
Clean rooms, good location, free parking. Windows were not sealed well, thus there were some noise from outside.
Location - close to Berkeley 1. Heater didn't work. Got cold in the night. 2. It's a ghetto run-down building, branded as a Sheraton. I fell for the name. 3. Next to busy highway and streets. Woke up several times in the middle of the night to the sounds of fire trucks and cars and trucks.