Reviews for Europcar in Malaga
- All reviews 100%
3 Jan 2018
Car pick up in Malaga Airoort
Pros: The car was very nice and new.
Cons: Woman showing us to car was awful! I rented the car and did contract at airport, but she would only speak to my husband. Very odd, to only speak to males. I ask to take her name to speak to manager and she took off her name tag and wouldn’t show it to me. I told her I’d take her photo then and she tried to grab my camera. Bizarre! Be careful women! Also did not have car size reserved and had to pay more to upgrade.
16 Oct 2017
Bait and switch
Cons: First, the counter person was insistent that I had to take the vehicle that they were offering, which was nowhere near what I had requested. They lied to us, saying that they did not have another vehicle, until I told them to cancel the reservation, and went and stood on the Avis line. Then, all of a sudden, another vehicle popped up, miraculously. They still charged the same price, as if a luxury vehicle, and over charged for the insurance. I do not feel that we should have even been charged for the vehicle which I turned in less than 24 hours after getting it. Very bad experience, very poor customer service, not the way to start any vacation.
22 Aug 2017
Cons: I paid 200 euros and booked a car. When I got there with all the additions and blabla ended up paying 400 euros!!!! It's just too much and it happens every time
18 May 2017
Need better directions on how to find pick up.
Pros: Car clean, very friendly and helpful staff
Cons: Direction to pick up point not good