Reviews for Europcar in Malaga
- All reviews 100%
16 Oct 2017
Bait and switch
Cons: First, the counter person was insistent that I had to take the vehicle that they were offering, which was nowhere near what I had requested. They lied to us, saying that they did not have another vehicle, until I told them to cancel the reservation, and went and stood on the Avis line. Then, all of a sudden, another vehicle popped up, miraculously. They still charged the same price, as if a luxury vehicle, and over charged for the insurance. I do not feel that we should have even been charged for the vehicle which I turned in less than 24 hours after getting it. Very bad experience, very poor customer service, not the way to start any vacation.
22 Aug 2017
Cons: I paid 200 euros and booked a car. When I got there with all the additions and blabla ended up paying 400 euros!!!! It's just too much and it happens every time
18 May 2017
Need better directions on how to find pick up.
Pros: Car clean, very friendly and helpful staff
Cons: Direction to pick up point not good
5 Feb 2017
Cons: I followed your suggestion bought an insurance to cover my rental vehicle at Eurocar rental. The policy number is PL11319420303 of Allianz Global Assistance. But at the rental company, a lady rep. said I have no insurance and almost force me to buy their own insurance. I told her I have an insurance when I booked and paid my contract. She still says I need one , otherwise I will get trouble. Finally, she charged me higher security deposit for did not buy Eurocar own insurance. It is every bad business action to the customers.