Pros: The room was super clean and staff was great; very courteous and helpful. We will definitely return to the Exton Residence Inn!!!
Cons: No issues whatsoever!
Pros: All of it had a great stay
Cons: There was nothing not to like
Pros: I (and everyone else) was trapped there for an extra day due to a blizzard. Staff responded to this difficult situation with much grace and professionalism. I wish I could remember their names; they deserved a bonus from management.
Cons: Being charged full price for the extra night when no was was able to leave was disappointing. Even the guy plowing the lots had to get a room because he and his 4wd truck couldn't go anywhere else. Due to the circumstances rates for those stranded should have been discounted. But the staff's professionalism and courtesy was so good I'm not pursuing it. I would definitely stay there again.
Pros: Loved having a kitchen.
Cons: Staff was ineffective. Our bill was incorrect and management will not respond to my phone calls. Staff used wrong credit card even after two employees were given the new number. Management will not ...
Pros: the breakfast stations were so friendly and easy to decide what we wanted, and yes the choices were delicious
Cons: In our suite there was a light fixture over the kitchen table that was too low.
Pros: The staff was Excellent. Very friendly. Rooms very clean.
Cons: Although we've stayed here before & had an excellent breakfast experience - as far as hotels go, this time they didn't seem staffed or have enough prepared fast enough for the amount of ...
Pros: The front desk staff were very welcoming and accommodating. The lady who cleaned the room left us extra towels. The room was nice and quiet at night when we were sleeping.
Cons: No complaints
Pros: Fireplace in room. Staff very friendly and informative.
Cons: The carpet in the room was buckling.
Pros: Everyone was very friendly and the breakfast was amazing!!! I'm still thinking about it. I also liked the homey feel.
Pros: Atmosphere was very cheery. Bathroom shower was wonderful.
Cons: Pillows were too soft.
Pros: Nice to stay at a place where I didn't have to keep calling the front desk for things that should've been addressed as routine. Kudos!
Cons: Well, we reserve a hearing impaired room with a walk in shower as shown on booking.com but the room had a tub instead . Other then that everything was as shown -great!
Pros: The person at front desk was extremely helpful and the room was very clean.
Pros: Nice place for a place this old kept very nice and clean
Cons: The bath room ceiling needs to be scraped and repainted and tile needs to be cleaned
Cons: Stay was ok but when checking out front desk person wouldn't want to charge me cause apparently when booking through booking.com they expect booking.com to charge customers (?). When calling to ...
Pros: Room was clean and comfortable. Looking forward to staying again.
Pros: Bed was comfortable
Cons: No added amenities. Toilet seat broken, was fixed right away. Desk clerk not very helpful with information. Over priced for what we got. Just stayed in Hilton Embassy Suite, breakfast and happy hour...
Pros: New facility
Cons: Cleaning staff outside our room at 08:30 was very noisy and very loud for those of us who wanted to sleep in
Pros: Very Nice, clean and the guest service was very helpful!
Cons: Could not change the size of room/bed.
Pros: Almost new, clean, quiet, friendly staff, excellent location for business travelling.
Pros: Did not use breakfast bar since visiting with relatives
Cons: everything was fine
Pros: comfortable bed!
Cons: need better fresh fruit at breakfast
Cons: sofa bed mattress was terrible. Not enough linens in the closet to make it up properly. Hotel allows pets and I expected a pet fee, most hotels charge around $20/night. This hotel charged $50 for 1 night! Won't use Comfort Suites again for this reason
Pros: Lots of variety for breakfast and a big breakfast area:) We were very happy. Although we didn't have much time ,if we stayed longer we would of used the pool and hot tub. For the price we paid it ...
Pros: Clean, comfortable
Pros: We liked that the pool was in the basement and we didn't have to worry about the cold weather
Pros: breakfast was very good. great selection of food available
Cons: can't think of anything
Pros: The rooms were comfortable.
Cons: Bathroom could have been a little cleaner. It was dusty and the hairdryer had long black hair all over it.
Pros: The location is amazing. The hotel is close to all highways and a great drive to Philadelphia.
Cons: The noise from the other guest can loudly be heard in the room. Also people walming in the room above can loudly be heard also.
Pros: it was very quiet since a snow storm was rolling in and a lot of people had cancelled their reservations.
Pros: I love that I was able to check in at 11:00am
Cons: No hot coffee at 5:30am
Pros: The accommodations for breakfast...great hours and great selection.
Cons: You can tell that the room was cleaned but not thoroughly dusted. The bathroom was not in the best condition in regards to cleanliness either.
Pros: Good bed,quite, coffee machine at the room, small pool outside. Breakfast OK
Cons: Currently on refurbishment (only during day time)
Pros: Room really clean and business like
Cons: Eggs are now reconstituted in all hotels. I don't know why travelers do not refuse this replacement for real eggs.
Pros: Great stay. The staff was very friendly and the breakfast was so good. A different variety of hot items each day.
Cons: They are currently renovating so there was some dust around and a lot of noise during the day.
Pros: The room was very inviting, the bath was large and new. The bed was very comfortable.
Cons: The desk area was small.
Pros: it all seemed nice, newer carpet, and some remodeled areas.
Cons: more dining area for breakfast
Pros: The individual running the breakfast set up was very sweet.
Cons: Gym was not open due to construction. Not mentioned on web page.
Pros: The general manager James was friendly and welcoming..a fine example of excellence in the hospitality industry. I travel a lot, mostly for business. This is the first stay that I wished could've ...
Cons: Having a staff member draw attention to me while she was standing around the breakfast area with two coworkers when I was attempting to discretely take a shot at breakfast (I am a type one diabetic) ...
Pros: We were transferred from the 2nd floor to the 4th floor halfway through our stay - not ideal, but the newly renovated bathroom was much improved.
Cons: The hotel was undergoing renovation, one floor at a time. Builders were on-site daily and noise of hammering and sawing started by 7.30am - sometimes before. The air-conditioners in the bedrooms were ...
Pros: The location and the renovations that were done.But I like to give credit to the staff very pleasant and professional. The breakfast bar was well done the food was hot and fresh.
Cons: The only issues was the toilet in the bathroom was too low and it was loose on the floor.I reported as I was checking out to the attend he said thank you for the report he was going to have maintenance take care of this right away.
Pros: Comfort and cozy
Cons: Later check-out
Pros: The bed was super comfy!!!
Cons: I liked everything!!!
Pros: A great location for visiting relatives in Downingtown. The hotel was clean and comfortable. Good buffet breakfast. Friendly staff.
Cons: The heater/A/C unit in our room was very noisy. My husband couldn't hear the TV with the heat on. A minor inconvenience but the hotel might want to update the units.
Pros: I would like to see home fries. The bacon was excellent!
Cons: A microwave in the room. That was it.
Cons: I believe that I left my cell phone charger in the room. I phoned the next day to inquire. I still have not heard back from the hotel about my cell phone charger. It should not take this long. I am very dissatisfied.
Pros: The free break fast was great and beds were so comfortable.
Pros: The location to my company
Cons: No microwave in room
Pros: It was ok. Location
Cons: It's dated and had people hanging out in the hallway all night. The morning check out was not friendly and didn't even look up when I turned in my keys.
Pros: The hotel was recently renovated and looks great. The fromt desk and management were great. We're going to be back in this area next month and will book this hotel again.
Pros: very nice facility with Upgrade taking place. The facility looks brand new and I will stay there again when I return to the area. Very nice staff as well. Excellent value !
Pros: Room was very clean.
Pros: options, eggs were really good,
Cons: Not a fan of Milk in a box
Pros: Pool was closed and we weren't notified. Front desk person was of no help.
Cons: We have to change our linen. And pick up towels and face cloth from front desk.
Pros: Close to soccer field
Cons: 1. Didn't have room ready 2. Sent me to 3 different rooms that were all dirty 3. Advertised as breakfast and it was muffins and coffee 4. Then didn't have room available right we reserved ...
Pros: We stayed there a week prior to this stay and mentioned something that had been a small problem. They not only remedied the situation (there wasn't a hairdryer in the room), but they knew my name and made sure that there was a hairdryer this time.
Cons: There was nothing that we did not like. The breakfast was very simple but it was good quality. The staff was great -- kind and cheerful.
Pros: Nothing. The hotel was overbooked, and after having to wait for about 45 minutes I was sent to their Melvern, PA location, where I was treated rudely and booked into a dirty room.
Cons: Yes, the fact that it was overbooked and I didn't have a chance to stay there.
Pros: Room, staff,
Cons: Needs to get washing machine fixed
Pros: Staff , kitchen, friendly environment
Pros: Employees were great - extremely overworked, overwhelmed and zero support Corporate sucks
Cons: Pimps Hookers Drug deals Constant police presence Awful plumbing No towels
Pros: Outstanding front desk staff, both professional and personable.
Cons: Access to south bound Route 100 can prove challenging. This would seem to be a township or PennDot issue that should not be attributed to the hotel.
Pros: The staff are the MOST FRIENDLY and kind, helpful. They are delightful!
Cons: The elevator was broken for the whole stay. I have no cartilege left in my knees and I was given a room on the third floor. Very painful going up and down stairs.
Cons: Do a better job with the snow!
Pros: The room the kitchen the service
Pros: Workers, location hospitality
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