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Friendly staff, great room
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
excellent concierge and service
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
Staff and location Breakfast buffet and some rooms noisy
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
the welcome and efficiency of the staff and also the quality of the breakfast. a special mention for the sophisticated spa and treatments. The room was very comfortable and wel equipted. the lounge is welcoming. the lighting in the beautiful bathroom was deficient but I understand this will change soon.
wonderful breakfast with fresh juice, home-made bread and delicious fruit very central to the city nice staff nice room no
SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)
the hotel is absolutly great specially its near by the river & the shopping area..the staff were amazingly adorable and helpful ...i remeber "marco" he was great and all the other but i cant recall there names now..last day i needed a late check out ..they provide it free freee freee with a wide smile...u must see this amazing beutiful castle i wished i could stayed more
It was a very beautiful hotel with an excellent staff and it was in an excellent location. We liked everything about the hotel.
Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.
Excellent location. Walking distance to all the main attractions of Florence. Quiet neighborhood inside the busy town center. Room service expensive for what it was.
this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.
The hotel is very well located within few blocks to major attractions and "centro storico". Be careful with the shower in the restroom because it is a step down from the floor and you can easily fell down.
Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.
A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.
The location of the hotel was superb! (Right next to the station, walking distance to sightseeing spots etc. Staff were all very friendly and helpful. I would love to stay there bext time I visit Florence.
Location is good for the train station and a 10 min walk to the town. Rooms were nice and modern the corridors and lifts need work but all in all was clean.
the room is perfect, everyone should stay in this hotel when you travel to Florence.
I liked the newness of the bedroom and shower, and the cleanliness.It was also comfortably central. The heating in my opinion was a bit high, especially at night.
The bedroom and bathroom was very comfortable and clean. Very good buffet Breakfast and attentive staff. Excellent location for visiting the sights of Florence. The bedroom was extremely hot and the air condition was not on, the room did cool down once the window was open, although the room we had overlooked the main road facing the railway station so consequently it was busy and noisy.
no comment. we only state for couple of hours and check out at the morning 5:00 a.m. we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.
Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds. We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.
Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
hotel's placement is perfect. hotel was good .
excellent friendly staff provided great service
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
The location was excellent the service was good and the rooms were small but high tec
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
Best location Location and the room
Quite simply the best boutique hotel I have ever stayed in. Since it was our honeymoon, they kindly upgraded us from their 2nd best room, to their best room. It was a beautiful room, and a wonderful 3 night stay. The hotel is excellently designed and appointed. The staff are gracious and helpful with everything.
Excellent location - short walking distance from the train station, beautifully decorated, staff providing an excellent customer service, the best hotel - MUST - when you stay in Florence! N/A
Wow, a beautiful hotel. Fantastic location, wonderful staff and the most comfortable beds. We were given excellent restaurant recommendations. lovely breakfast included.
After enjoying the countryside for almost a week, we loved the extremely comfortable bed and lovely bathroom. Perfect! It was a bit off putting not to be told about the noise from the street which could have been far worse if the construction crews had been working when we were there. Also, we had to wind through the lobby to find staff...
Above all the attitude of the staff - professional, courteous, helpful andwarm. No
Great place and a great location Very Homey
I have stayed at the hotel many times with my husband and it felt like returning to a well loved home - the staff and attention to detail is super and jk PLace has cornered the market on "boutique" Nothing - it was all super
good service small room, no window view
The staff were very friendly and helpful, the atmosphere was very calming and luxurious. Not really, except the room was quite small, but very comfortable
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
The location is ideal The beds were very uncomfortable.
It was no rain, thanks.
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
Great Location near the Duamo accompanied by good rooms and helpful staff
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Hotel's position in the historical centre of Florence
location bathroom of the room was old and cold, not at the level of a 4 star
central location, excellent pool area, very good breakfast, nice staff jacuzzi in bath didn't work; no shower curtain, so bathroom got flooded when we had showers; piazza outside is being refurbished, so it is a bit run down at present
the pool was vert useful as it was so warm. there was a building site outside the hotel which we did not know about it.
Great location, great pool, great bar, great breakfast. Rooms were not sound proofed and we could hear quiet music next door and everything in the hallway. The beds also rolled far too easily and we're constantly shifting
Location and good mountain view from suite. Great breakfast. Not particularly clean and the folding beds in the suite not comfortable. Staff were professional but not particularly engaging however.
The beds were very comfortable with wonderful linen. The room was spacious and clean. There was a strange smell outside the hotel.
Location, quality, service, rooms
Fabulous location and very pleasant staff. Would return any time.
Ideally located, within walking distance from the various places of interest, including cathedrals, shopping district, dinning, bus & train terminals.
The Grand Hotel Minerva is in an excellent position for touring in Florence. Close to the Duomo, shops and restaurants. For the price charged over a weekend, breakfast should have been included.
Breakfast was included No extra charges, service charge and taxes -a true plus Construction in front of the hotel
Convenient location, helpful staff. Good roof pool area with nice view. Room smaller than expected (for a superior double). Work was also taking place in the square meaning the church was covered in tarpaulin and some access roads were closed making it awkward to drive to - also car valet parking service was expensive and we didn't know where vehicle was stored.
Good location in relatively quiet piazza,easy walking distance to main sights in Florence. Also close to train and bus station for excursions.
Excellent service from an outstanding staff. We were completely satisfied !
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Excellent staff, lovely clean rooms, very good bed, nice shower too
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
It is an elegant hotel, and nicely located.
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
The best hotel in the world! No
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
very beautiful hotel, wonderful location the prices are a little bit high!!!
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
Nice place, Perfect staff
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
Beautiful hotel in a convenient location, very polite and helpful staff & an amazing breakfast to start your day! :)
Excellent location Not enough stuff. Cleeanliness of the room and the rest was not the same.
Staff were very welcoming. I can't think of any bad points!!!
polite and helpful staff; comfortable and clean rooms; large bathrooms; good breakfast every morning with a variety of items: croissants, fruits, yogurt, cereal, rolls and antipasto meats. Great way to begin your day.
Professional & friendly staff Cleanliness of rooms
The location is excellent. It's close to almost all the famous places such the Uffizi, Palazzo Strozzi, Palazzo de Medici, Pitti Palace, Ponte Vecchio, the Duomo and La Galleria de Accademia (Michaelangelo's David).
Super frienly staff! Some noise from another room.
cleanliness and shower. Bes tshower ever. The bed was extremely unconrtable, I have suffered back ache in the morning.
Peace and quiet Shower
Very friendly staff and comfortable rooms. Very decent breakfast. Excellent value. Would definitely stay there again.
I have been travelling in Italy for 2 months and this hotel is the best. The position is perfect, the view sensational. Rooms comfy and spotlessly clean. Staff friendly and efficient and are smiling which is rare in customer service in Italy. The restaurant has a wonderful view of Florence, the ambiance and service from the staff are great. A very comfortable and ejoyable stay..10 from me
We liked staying in a well maintained older hotel. Rich dark wood throughout, stained glass windows, and a view of Florence from the rooftop terrace that is unbeatable. Staff was helpful. We had a water leak in the bathroom that we couldn't pinpoint, but the smell wasn't reassuring.
The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice The rooms are quite old and kind of a musty smell
It is close to railroad station and downtown. Staff are proffessional and rooms are clean. We used two rooms. Very nice hotel. None
Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!
Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around. Everything
The rooftop garden restaraunt panoramic view is breathe taking! the food was delicious pricey but well worth every bite. The service was very classy, polite, attentive and friendly the staff made me and my two daughters feel very special. The waiter brought my daughter a shawl when he saw that she was cold and offered us one as well. Our room had a window with a view for people watching, the maid kept our room very clean, every evening when we arrived back from a long day our beds would be turned down waiting for us. The location of the hotel was perfect every thing in walking distance. Doormen and bell hops very friendly and courtesy. The gentleman that checked us in was friendly and welcoming and accommodate us with a bigger room when we revealed to him that our room was too small for 3 girls. We were hoping to see him again next day to thank him but we never saw him again. The breakfast is wonderful and delicious! Lots of food even at 945! i love the historical story of the hotel and old pictures of the hotel in the past. The antique furniture, history, and decor can only be appreciated by historical buffs. A historical beauty! Some of the front desk staff were snooty and not very welcoming. The first gentleman we met was friendly we saw him only once out of the six days we were there. When I did ask questions front desk staff very short and make you feel like you are troubling them. The first room #145 was way to small for a mom and two teenage girls. I had adapters for my phone and the only one it would fit in was the bathroom. The Internet is very weak (which I knew coming in seems to be # 1 complaint). When you first walk thru revolving doors there is a woman sitting at a table not sure if she is with hotel however she is not very welcoming she is first person you see and she does not smile or say hello she does not make eye contact she is setting the tone and it is not good, smile say Bon Journo!
I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you
Location and interior of the hotel lobby and rooms. Internet connection available (for a fee). Room felt outdated - maybe as in all old 4/5-star hotels in Italy.
The beds were extremely hard.
The hotel is situated in a good shopping and sight-seeing district and is very beautiful. The floors in the room were beautiful but very slippery.
The location cannot be beat. The hotel was clean and well maintained. The breakfast was awesome. And the staff were friendly. The only drawback was that the walls are too thin and you can hear a lot of what goes on in the room next door.
Situation is ideal. Breakfast tasty but very badly organised.
location no view. room too small
-Delicious breakfasts -Friendly staff that were incredibly helpful and kind -Very clean in the hotel -There was no way to control the temperature in the room. -Some musty smells -Recommended tourist-y restaurants -Toilet did not flush
The location was in the heart of Florence. The bathroom was small and got crowded when getting ready to go out in the morning.
Central location ideal for a short stay - you can walk to see most sights n/a
Best location in the centre of Florence. Literally 2 minutes from Piazza delle Signorie, the Duomo, Ponte Vecchio and Piazza della Republica. Coin department store is next door and La Reniscente one block away. Mattress too soft.
The position of the hotel is excellent, you can go out shopping, sightseeing and come back drop things off and go out again.
Excellent location. Great views. Worth paying a little extra for an upgraded spacious room.
That it was in the heart of the city
Excellent breakfast, friendly and helpful staff. Superb central location.
Location! Couldn't be a better spot in Florence.
Good location, nice rooms, friendly service bad sound proofing
This hotel is amazing! The location is perfect, as it is only a couple of minutes walk to the Duomo. The staff were super friendly. Our room and bathroom was clean and very modern (i.e. glass showers). The breakfast included a huge variety of foods (bacon, eggs etc) and there is a rooftop terrasse where you can eat breakfast or share a bottle of wine watching the sunset with an amazing view of Florence!! I definitely recommend this hotel!
The Staff were very helpful. The restaurent was very good. .Our initial room was not up to the standard we expected, we were given a choice of two others. The one we chose did not have proper shower facilities. The coffee/tea supplies were not well maintained on a daily basis. It would have been nice to have tea/coffee service in the lounge area.
We loved our stay at the Cavour. The location made it so easy to get to all the sights and we enjoyed having a drink watching the sun go down from the rooftop. The junior suite was ample room for the kids and us and all the staff were very friendly and helpful. Definitely will be staying here again.
The reception staff The room it self
Great location. Very attentive staff. Good breakfast. Great view from the roof. Noise in the streets at night
The staff was excellent and helpful. The rooms were comfortable and the location excellent! Definitely recommended!
Great locations, very good staff. Weak Internet signal (53%), which the Hotel believes is normal.
I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place! My first room only had 1 outlet in the bathroom.
Convenience to the tourist areas in Florence Access to wireless internet was only from the lobby area
The room was good (although no view) The hotel lacked services which I would have expected from a hotel charging this much (eg room service).
Central location. Excellent and attractive room. Good breakfast.
Very helpful staff. helped with early arrival, booking a tour since we had limited time. even extra help with things like charging a Kindle device.
Stuff we liked: 1. The location was hard to beat - we could walk everywhere. 2. The free breakfast in the morning was a nice way to start the day. 3. Staff was incredibly friendly and helpful - got us reserved tickets into Ufizzi and Academia and provided helpful suggestions. 4. Room was clean and bathroom was on par for what I have come to expect from Italy. Air conditioning and wifi were nice to have. To be honest, we were really pleased with the place considering price, location, and friendliness of staff. The one thing I would say is that the bed - while not uncomfortable and completely adequate - was not an incredibly comfortable bed. But it worked - we slept great.
It was a bit difficult to find it, but it is very close to the rail station and a 5 min was to the Duomo. Not so comfortable mattress, but clean and comfy rooms. The complementary breakfast was amazing. Not so comfortable mattress
We were two couples occupying two rooms. Air conditioning did not work in either of the two rooms. At around midnight, a terrible noise emanating from the internal courtyard would not let us sleep, and the receptionist explained that the noise was due to the septic cleaning activity that would only performed at night. The above noted septic-related activity lead to an incredibly disgusting smell that quickly propagated through windows and vent openings. The front desk staff proved to be extremely rude and useless.
The location is exellent, near the train station and quite central. The breakfast is very good. the rooms are quiet, the matress confortable. The shower although a bit too small had a good pressure and plenty of hot water. The lighting of the room is not sufficient.
Location and raymond the the only staff that was nice and courteous in the hotel. Rooms are relatively new but very dirty, u can smell the toilet. Stains in the sink. Receptionist have no manners what so ever.
The location was great. Easy to get to the outdoor market, the train station and all different types of resturants. It was easy to book day trips with the front desk and they were very kind for the most part. I had two superior double rooms and there were no views out of either room. The mattress was the hardest I have ever had.
Very convieniant location to sites of interest & transport links Nothing
It was pretty shitty considering my reservation was cancelled by you guys and had to find somewear else to stay that day and no one know what the fuck was going on! Inconsiderate assholes! Wish you wouldn't have cancled my fucking reservation. .
I lked the staff and I also had a very spacious room. The bathroom was very small.
Nice situated in the centre of Florence. Good atmosphere. the elevator, but steps are fine for you health