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Friendliness of the staff was excellent! No refrigerator in the rooms was a downer, was supposed to have a King suite but was given a room with 2 double sized beds that we barely fit in with us both laying there, and we are big people at all. There wasn't any rooms left so that's what we were stuck with.
I traveled to Kentucky with a group of ladies for the World's Longest Yard Sale and we stayed at this hotel. It was a pleasant experience. It was right on the route and there is shopping and restaurants right next door - even a Starbucks across the street. The staff were excellent and even helped us locate a room for the next night when everthing was booked in the area. We will definately stay here again.
Quaint room; friendly staff. Breakfast was decent. The beds were a little on the firm side which; while comfortable, were not indicative of a comfortable back in the morning. The WiFi was stable enough at times. I only had one day (Stayed for 4 nights) where the WiFi was weak. There were also a LOT of restaurants within walking distance. Applebees, Longhorn, Frisch's and a few others which I have forgotten their names.
rooms were big and wonderful the are great and fluffythere was noise in the hallways and i slept great....
Thanks so much for a GREAT week long stay in your wonderful hotel. The staff are professional & friendly. Rooms are quiet, clean, & spacious. The bed and pillows are like clouds!!!! Your breakfast selection has something for eveyone. I look forward to my next visit!!!
I visit my son, who attends school in Frankfort, 4-6 times per year and wouldn't stay anywhere else! Location is perfect.
Hampton Inn is almost always good,this one was no exception. Awesome bed...excellent breakfast..good staff...clean Outdoor pool..no hot tub The front door is on a rise with no automatic door opener,very hard to juggle luggage cart and door
he Hampton Inn in Frankfort is a great hotel made even better by a wonderful staff.
My fiancee and I were very pleased with the rooms, comfort, service, price and hospitality. The staff was excelent and helped out in anyway they could. They were always very politeand made us feel right at home. It was a great overall experience and I look forward to staying there again next year. We have never had a better experience at a hotel, even compared to the highly priced ones. The saty at your hotel made our trip that much more enjoyable. I do have to say that the BEST feature of all were the beds! I haven't slept like that in years. Thank you for such a wonderful stay!
Entering the hotel is difficult - have to manuever 2 sets of single-opening doors. Hard to bring in luggage Promised a refrigerator - never delivered. Asked for a high floor - never got because of fridge which needed to be on 1st floor. Mold and mildew over the commode from upstairs commode leaking? Sink wouldn't drain (backed up when using) Computer for personal use next to check-out desk ( in the hallway by elevators). No privacy what soever! Overall, it was a bad experience. I would not recommend staying here. A good breakfast does not make up for an old bathroom!
Stayed for 2 nights. Thought everything was good. Had Room Service (Dine-In) one night and was pleased. Meal was better than expected. Other than the pool being a little cool; for my preferrence. I was pleased. And, will stay here again.
Nothing, probably the most disgusting place I have ever stayed at. Yes, everything about was not to be liked. Very disappointed!!
The location was extremely convenient during the 127 yard sale. The night clerk at check-in was extremely rude. He seemed angry we were checking in at 10 pm, even though we indicated it was our arrival time when we made our reservation. Never said 'please' or 'thank you' and made the check-in process miserable.
Water was brown
This guest did not leave comments about this hotel.
Clean enough but could use remodeling. The bathroom
There was nothing good about this hotel except the staff that was understanding and gave us a refund as we left 10 minutes after arriving. Non smoking room wreaked of smoke, they knew it too as the window was open trying to air it out. There was trash still in the floor and what looked like dead bugs under the sheets.
Location was good. All areas smelled of smoke. Everything was heavily worn, but still functional. Male night manager stared at my daughter every time we were in the lobby.
Easy to get to. Lots of food options close by. Good value for price.
Hotel was very nice. The beds and pillows were awesome. There was free breakfast and they actually had a variety of things. Staff was super nice! Would def stay again!
The reception staff was very friendly and cooperative. The small public spaces were very worn, cluttered, and somewhat dingy. The room and contents seemed clean, but quite worn.
Fairly clean, comfortable, inexpensive. Pool was well maintained, salt water instead of chlorinated. No one was swimming so we had the pool to ourselves. New flat screen tvs with HD channels and wide variety of channels available. Free high speed wifi. Free breakfast is nothing to get excited about. Orange juice tasted awful, like it was Tang. Didn't bother with any of the food. Carpet was also dirty, we all had a film of dirt on the bottom of our feet after walking around barefoot. Also no open easily accessible outlets that aren't over the sink.
Free wifi.... When it worked. Not bad for the price. Paint was chipping, bathroom tiles falling off. Door WOULD NOT LATCH unless slammed. Dirty everything. I spilled water when I first got there and when I cleaned it up the towel was covered in grime and brown nastiness. Wifi signal was spotty at best.
Beds and pillows where super. The housekeeping staff all ate breakfast and left little for us and other guests, we arrived for breakfast at 8:45 am. Breakfast was stated to go till 9:30 but there was little left to choose from. The breakfast was one factor for choosing this hotel.
the desk clerk and she was very helpful and pleasant to us.
Location It smelled
Property is well kept. Sits back off of main highway. Near restaurants and shopping. Front desk personnel are never front and center. They all seem to hide out in a little room off of the front desk area. This hotel must be short staffed in the housekeeping department. We stayed for four nights and our room was neglected the first night
The room was very comfortable. No issues. The wifi did not work for 2 days of my stay. I ended up down going 5 he's at a Starbucks working on one day & 4 hours on another so I could use the wifi. Very inconvenient. I contacted the IT team & they rebooted the server but it didn't help.
Very clean. Very friendly. Breakfast was much better than most. Could have been 3.5 instead of 2.5.
Location, size and comfort of room, refrigerator and microwave in room, excellent soaps, shampoos, good breakfast selections stayed 3 nights, room was not cleaned one day
This guest did not leave comments about this hotel.
Located right off highway, breakfast variety hot and cold , comfortable bed, microwave and refrigerator in room, within walking distance to restaurants and grocery Nothing
The breakfast. We had the 'do not disturb' sign out for about 20 minutes. When we removed it and left our rooms the maids were still on the floor cleaning. When we returned about 7 p.m. the room had not been cleaned. I had to get clean towels at the desk.
location and large room and bathroom and I like the fact that they don't have big clunky bedspreads with lots of germs. they use a clean sheet to cover bedding it felt cleaner no
the proximity to restaurants. the internet connection was sub standard. the pool needs some attention.
The staff was very friendly and was very clean. I didn't like being charged double for a room due to no record of my reservations made online and the follow up call I had to make due to my charges not being backed out like I was promised. I didn't like the selling point of a hot breakfast just to have the cook not show up on time the following morning so a manager came in LATE to prepare it. Wasn't ready when I was departing. Not the end of the world but very inconvenient. I hated the king bed but she didn't mind it so it's probably personal preference.
Staff were friendly and helpful. There was a good breakfast, warm and fresh. The room had a strong chemical smell, like cleaning supplies that wouldn't go away. Didn't have an accessible room to accommodate a family of 4, the room only had a king bed.