Overview

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Westgate Smoky Mountain Resort & Spa

915 Westgate Resort Road, Gatlinburg, TN 37738, United States
+1 865 430 4800

£71+

Fri 9/12 Check in
Sat 10/12 Check out

Overall guest ratings

7.5/10 Good
Based on 2,440 reviews

Review highlights

  • 6.7
  • 6.4
  • 4.6
  • 4.2

Good to know

  • Great view

Nearby

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    About

    With a stay at Westgate Smoky Mountain Resort & Spa in Gatlinburg (Sugarlands Visitor Center Great Smoky), you'll be convenient to Sweet Fanny Adams Theatre and Ripley's Aquarium of the Smokies. This family-friendly resort is within close proximity of Mysterious Mansion and Cooter's Place.

    Rooms

    Make yourself at home in one of the 765 air-conditioned rooms featuring refrigerators and microwaves. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Conveniences include phones, as well as safes and desks.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 4 spa tubs, and a water park (surcharge). Additional amenities at this resort include an arcade/game room, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

    Dining

    Grab a bite to eat at the resort's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Gatlinburg? This resort has facilities measuring 1008 square feet (91 square meters), including a meeting room. Free self parking is available onsite.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Meeting/Banquet facilities
    • ATM on-site
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Game room
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Free parking
    • Playground
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Room service
    • Child pool
    • Express check out
    • Safe
    • Sauna
    • Storage available
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    Based on 2,440 reviews
    • 6.7 "Service is ok."
    • 6.4 "Location is acceptable."
    • 6.0 "Average amenities."
    • 5.7 "Rooms are ok."
    • 5.5 "Breakfast is mediocre."
    • 4.6 "Bar is not good."
    • 4.2 "Not very comfortable."
    • 4.1 "Value below average."
    • 2.2 "Disappointing internet connection."
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    Overall rating

    7.8 Good
    Based on 878 reviews
    • 6.7 "Location is acceptable."
    • 6.6 "Service is ok."
      5.2 "Only 52% thought the service was professional."
    • 5.6 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      5.5 "55% thought the cleanliness of the hotel was average."
    • 5.5 "Breakfast is mediocre."
    • 5.4 "Food is average."
    • 4.9 "Rooms are not good."
      0.9 "91% thought they were poorly maintained."
      4.9 "51% didn't like the uncomfortable beds."
      2.9 "71% complained about the bathroom."
      1.2 "88% thought the tv was sub-standard."
      1.4 "86% had problems with the shower."
    • 4.5 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      2.5 "75% thought it was too noisy."
    • 4.3 "Value below average."
    • 4.2 "Bar is not good."
    • 1.9 "Disappointing internet connection."
      1.2 "88% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 1,561 reviews
    • 6.1 "Service is ok."
      6.3 "63% thought the shuttle service was ok."
      5.7 "Only 57% thought the service was professional."
    • 6.0 "Location is acceptable."
    • 5.7 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      6.4 "64% thought the cleanliness of the hotel was average."
    • 5.5 "Average amenities."
      5.7 "57% found the grounds not bad."
      5.6 "56% thought the building was acceptable."
    • 5.4 "Breakfast is mediocre."
      7.0 "70% were happy with the price of the breakfast."
    • 4.9 "Disappointing food."
      4.3 "The price was too high for 57%."
    • 4.8 "Rooms are not good."
      4.0 "60% didn't like the uncomfortable beds."
      3.5 "65% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.5 "85% found problems with the furniture."
      4.3 "57% said the bathroom was dirty."
      1.9 "81% thought the tv was sub-standard."
      2.2 "78% had problems with the shower."
      3.9 "61% were disappointed with the minibar."
      1.1 "Air conditioning was criticized by 89%."
    • 3.7 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
      1.9 "81% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.3 "Value below average."
      4.0 "60% thought it was overpriced."
      4.3 "The price was too high for 57%."
    • 2.2 "Disappointing internet connection."
      4.0 "60% thought it was overpriced."
      1.1 "89% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great view"
    data provided by TrustYou

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    Photos

    Photos

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