Overview

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Westgate Smoky Mountain Resort & Spa

915 Westgate Resort Road, Gatlinburg, TN 37738, United States
+1 865 430 4800

£144+

Overall guest ratings

7.6/10 Good
Based on 2,137 reviews

Review highlights

  • 7.2
  • 7.0
  • 5.1
  • 4.7

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    Westgate Smoky Mountain Resort & Spa borders Great Smoky Mountains National Park, where miles of nature trails are often crossed by black bears. Shuttles and trolleybuses can whisk guests to the shops and entertainments of downtown Gatlinburg in around 10 minutes.

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    Expedia

    Amenities

    • Wi-Fi
    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Meeting/Banquet facilities
    • Playground
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Room service
    • Game room
    • Spa
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Wedding services
    • Grill
    • Hot tub
    • Cable or satellite TV
    • Kitchen/Kitchenette
    • Terrace/Patio
    • Facilities for disabled guests
    • Linens
    • Towels
    • Fireplace
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    Based on 2,137 reviews
    • 7.2 "Good service."
      8.2 "82% found the staff to be very friendly."
      7.2 "72% were happy with the shuttle service."
      9.3 "93% said the recreation staff was great."
      8.9 "Hotel security was great, thought 89%."
      8.8 "88% said the concierge service was amazing."
      7.1 "71% said the tour guides were very nice."
    • 7.0 "Good location."
    • 6.6 "Breakfast is mediocre."
    • 6.3 "Average amenities."
      6.0 "60% thought the building was acceptable."
      6.8 "68% found the grounds not bad."
      6.0 "For only 60%, the facilities were new enough."
    • 6.0 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.4 "Only 54% said rooms were big enough."
      5.1 "Beds were acceptable for 51%."
      6.5 "65% thought the kitchenette was ok."
      5.8 "Only 58% said the rooms were modern."
    • 5.1 "Food is average."
    • 4.7 "Value below average."
      4.8 "52% thought it was overpriced."
      4.8 "The price was too high for 52%."
    • 4.4 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      4.7 "53% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
    • 2.6 "Disappointing internet connection."
      1.0 "90% said the wifi quality was bad."
      4.8 "52% thought it was overpriced."
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    Overall rating

    7.9 Good
    Based on 747 reviews
    • 7.0 "Good service."
    • 6.7 "Location is acceptable."
    • 6.2 "Breakfast is mediocre."
    • 5.3 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.2 "Beds were acceptable for 52%."
      5.3 "Only 53% said rooms were big enough."
    • 5.1 "Food is average."
    • 4.6 "Not very comfortable."
      2.3 "77% thought it was too noisy."
    • 4.5 "Value below average."
    • 2.5 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 1,389 reviews
    • 6.8 "Location is acceptable."
    • 6.7 "Service is ok."
      6.9 "69% thought the shuttle service was ok."
      5.0 "Only 50% thought the service was professional."
    • 6.5 "Breakfast is mediocre."
    • 6.0 "Average amenities."
      6.2 "62% found the grounds not bad."
    • 5.8 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.1 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      5.1 "Only 51% said rooms were big enough."
      6.5 "65% thought the kitchenette was ok."
      6.2 "Only 62% said the rooms were modern."
    • 4.6 "Disappointing food."
      4.3 "The price was too high for 57%."
    • 4.0 "Value below average."
      4.6 "54% thought it was overpriced."
      4.3 "The price was too high for 57%."
    • 3.7 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      1.7 "83% thought it was too noisy."
      0.6 "Air conditioning was criticized by 94%."
    • 2.5 "Disappointing internet connection."
      4.6 "54% thought it was overpriced."
      0.8 "92% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

    Recent reviews

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    loud construction
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    late check
    additional charge
    additional fee
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