Overview

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Cititel Penang

No. 66 Penang Road, George Town (Penang) 10000, Malaysia
+60 4370 1188

£42+

Overall guest ratings

8.0/10 Good
Based on 3,178 reviews

Review highlights

  • 9.4
  • 9.3
  • 9.2
  • 4.4

Good to know

  • Great reception
  • Friendly service

Nearby

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    About

    Strategically situated within Upper Penang Road (UPR), in the city’s heritage enclave of George Town, Penang, Malaysia, Cititel Penang offers 451 comfortably and well-appointed guestrooms of various categories with panoramic sea views and heritage views of the city, the north and south channels including the iconic Penang Bridge.

    Just 5 minutes from the Penang Ferry Terminal and a mere 20 minutes’ drive from the Penang International Airport, guests will appreciate the convenience of its proximity to the cultural and Unesco-listed historical sites, the city’s shopping (quaint shops, bazaars, shopping malls), dining and entertainment precincts whilst being just a stone’s throw away from the city’s commercial, government and financial hub. Guests of this hotel in Penang Island will be pleased to know that the beach is within reach too - the famed Batu Feringghi Beach is only 30 minutes away by car.

    Guests of Cititel Penang will be spoilt for choice when it comes to dining – the three in-house restaurants present a refreshing, indulging dining experience; be it at the 24-hour Main Street Café which serves local, Asian and International cuisine, the Kirishima Japanese Restaurant or the Zhonghua Gourmet Restaurant.

    The choices are endless, even while eating out as there are many reputable eateries, local hawker stalls, open-air coffee shops, stylish cafes and pubs within walking distance from the hotel, all along UPR - the city’s entertainment and dining hotspot!

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    Cititel Penang

    Amenities

    • Business centre
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Designated smoking area
    • Storage available
    • Free Wi-Fi
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Internet
    • Free parking
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 3,178 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      8.3 "Housekeeping was great, according to 83%."
      8.6 "Management was excellent, said 86%."
      9.0 "90% were happy with the room service."
      9.4 "94% were happy with the shuttle service."
      9.3 "Hotel security was great, thought 93%."
    • 9.3 "Food is to die for."
      10.0 "100% loved the menu selection."
      9.1 "91% loved the dining experience."
      10.0 "100% thought the dining area was clean."
    • 9.2 "Terrific location."
      9.2 "92% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      9.4 "Easily accessible by car, said 94%."
      10.0 "100% thought parking was inexpensive."
    • 9.0 "Excellent breakfast."
    • 5.2 "Rooms are ok."
    • 4.4 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 4.0 "Not very comfortable."
      3.9 "61% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      3.4 "66% thought it was too noisy."
      2.2 "Air conditioning was criticized by 78%."
      1.8 "82% criticized the small bathroom."
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    Overall rating

    8.0 Good
    Based on 1,144 reviews
    • 9.5 "Food is to die for."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.3 "93% thought the service was very professional."
      8.5 "Housekeeping was great, according to 85%."
      8.9 "Management was excellent, said 89%."
    • 9.0 "Terrific location."
      9.2 "92% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 8.7 "Breakfast is good."
    • 5.6 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
    • 4.4 "Internet is poor."

    Overall rating

    8.0 Good
    Based on 1,175 reviews
    • 9.4 "Food is to die for."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      8.5 "Housekeeping was great, according to 85%."
      9.6 "96% were happy with the shuttle service."
    • 9.3 "Terrific location."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.9 "Breakfast is good."
    • 4.9 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      1.0 "For 90%, the rooms looked old."
      3.6 "64% said rooms were small."
      1.3 "87% thought they were poorly maintained."
      1.5 "85% thought the tv was sub-standard."
      2.1 "79% had problems with the shower."
      4.9 "51% said the bathroom was dirty."
      2.4 "Air conditioning was criticized by 76%."
    • 4.0 "Internet is poor."

    Overall rating

    7.6 Good
    Based on 381 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
    • 9.4 "Food is to die for."
      9.3 "93% loved the dining experience."
      10.0 "100% thought the dining area was clean."
    • 9.2 "Terrific location."
      9.3 "93% liked the proximity to shopping."
    • 9.1 "Excellent breakfast."
    • 7.2 "Good cleanliness."
      7.3 "73% said rooms were clean."
      10.0 "100% thought the dining area was clean."
    • 5.4 "Rooms are ok."
    • 5.1 "Internet is average."
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    Overall rating

    7.8 Good
    Based on 476 reviews
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      8.0 "Housekeeping was great, according to 80%."
    • 9.3 "Terrific location."
      9.2 "92% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "Food is to die for."
    • 8.9 "Breakfast is good."
    • 5.2 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
    • 4.4 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 4.0 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
      3.8 "62% said rooms were small."
      2.1 "Air conditioning was criticized by 79%."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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