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Spotlessly clean room, varied and healthy breakfast choices, professional and courteous staff. Poor internet/wifi in some rooms, especially in the morning, early evening. Tasteless coffee from a machine at breakfast.
The location to the old city, the friendliness and professionalism of the staff, the personal touches, the size of the room and the amenities I would suggest that the hot breakfast items in the buffet be put on warming trays to kep the food hot
Atmosphere, design, the restaurant and services, the breakfast, the position. Big rooms, well furnitured, quiet. Cleaning services in the room.
The location was good, just a few minutes from the Altstadt. Breakfast was ok, although a bit overcrowded (including the staff)! We had a double room and a single one. The double was quite large and confortable. The main building has no wireless connection to the internet, although they say that the wi-fi is everywhere in the hotel. The single rooms are a bit old and they look like they really need some much welcomed refurbishment. The biggest issue i had with this hotel was the noise made by the cleaning crew!! At 7 in the morning they started to do the cleaning! It was unbareble!
Room was specioius and staff good
It is excelently placed in Graz, very clean and well maintained and organized, pleasant staff. Gives very good value for a very reasonable price. Hotel own parking available close by and OK price.
very nice hotel, good position, rooms well refurbished. 4-star hotel!
Nice hotel, polite staff, good location, well furnished rooms; it was a good choice, to visit this hotel
The hotel was located very near to the city-park (1 minute walk) and the city centre (5-10 minute walk), close to some nice bars and restaurants. The warm water supply wasn't that great. While having a shower the temperature changed quite often to cold.
if i will be in Graz again i will stay in this hotel. good location, very helpful staff, good price.
the quality of the food was excellent ! the rooms large and cosy
Nice hotel with good facilities and friendly staff. Good breakfast. Swimming pool/sauna a welcome facility. Also free Internet acces sinc. from a communal computer. My room was very sparse and very dark (big tree right in front of my small window!). Considering I was there for 4 nights and the hotel was far from full, not a good allocation.Internet connection (cable only - no WIFI) didn't work and was not sorted out in 4 days. Breakfast is too expensive at 12 Euros per person. Moreover, if one arrived at 09:40 (deadline is 10, which is tight - most hotels of this standard set 11 as their deadline), very little was left since the staff not only had not replenished things but had actually cleared things away!
The staff have made all efforts to solve every problem so we feel grateful. The location is very good - Quiet and close to the center. The spa close after 8 pm. This is not reflected in the Web.
The hotel staff were not hospitable towards me, one hung up the phone on me during a conversation!
Clean, Staff very good, excellent location, rooms are very nice the SPA isn't so good, small piscine, sauna is available few hours a day
Staff frienddly and parking facilities very comfortable. Though guests were told that breakfast is served until 10 a.m., the first morning at 9.30 a.m. the buffet was nearly empty and not properly refilled.
it is very centered, very convenient and walk distans from everywhere in the city. the bed was comfortable. nice Bar. I had problems with the Internet connection at my room and there was nobody proffesional to help me with that. I ended not having an Internet in my room though I needed to work, and also I was not offered a discount for the room fee. this hotel is too expensive for what he offers.
very friendly and helpful. rooms a bit tired but good dining room. well-located.
Good location. Great wintergarden serving as a breakfast room. Difficult getting suitcases to the room with many steps and doors to negotiate.
My Wife And I Had A Great Stay With You In Graz. We Will Recommend To Many. Love Your Staff. Keep Doing What Your Doing. Great Work.
Everything! My next trip to Europe will be based around coming back to this hotel for as long as possible! You won't find better value for money. The staff are amazing and the hotel beyond compare!
The overall impression is good, decorations are unique. the sanity is clean and people are helpful. Location is sound. Free WiFi is provided. No
This was the best hotel in which I stayed for the entire time I was away in Europe for six weeks. The staff were incredibly attentive, and responded quickly to our every request/need. It seemed that nothing was too much trouble. The breakfast was well worth the money. I would say amazing! No it was just fantastic and I would recomment this hotel to anyone who was travelling and staying in Graz!
Being charged 34euros for breakfast on top of the room rate means i will not stay at this hotel agian! Total rip off, sorry to say.
The staff were very welcoming and always most helpful
Excellent facilities; very large room well furnished; personal touches such as welcome card, complimentary welcome bottles of water; free wifi for laptop; friendly, helpful staff. Could not figure out how to use free wifi for iPhone. Euro 17.00 for breakfast is a tad pricey.
Location, staff, room, the whole hotel as a concept nothing, it was as I expected
I appreciated the most the appropriate attitude of the personnel in the front desk ! Very helpfull, good communication skills, great english ! I stayed in a room at the first floor who's windows were facing the main street. Apart from the thick, opaque curtains they did'nt had translucent ones as well, therefore during the day you could not have natural light into the room . If you were to open the curtains the people from the street would have seen everything in the room, consequently you were forced to keep them closed.
Very pleasant and efficient staff. Excellent 'computerised' car park facility! Perfect position for city centre and noise not an issue. The original artworks and period furnishings reflect the ambience of Austria so well - a well balanced blend of modern facilities with traditional appeal. Well done, would definitely stay again.
The location as well as the comfort of the hotel must claim the throne. Nothing in particular save a breakfast price (€15 per person), which one may justifially consider to be a day-light robbery.
Perfect location and the room was very comfortable and quiet. Easy walk into the town. Although the Dining Room had a strong jugendstil feel, and hotel rooms had a slight air of the period, the entrance hall and the more cafe room at the front had no period feel at all and detracted from the hotel's advertised script.
the staff are very friendly. the location is perfect.
Great staff/personal service Slightly limited facilities
This is one of the nicest hotels I have ever stayed in. The location was ideal for our purposes. Within walking distance of all the sites in Graz
Clean, Large room, Light, Quiet, Good Breakfast, Comfortable Bed
politeness of hotel staff; central location in town.
Location No ironing board and quoted €8 to iron a shirt
Staff was extremely helpful and friendly. One of the best breakfasts we have had during our entire holiday - loved their pancakes!
Convenience of hotel location to city centre, excellent breakfast service with friendly and attentive staff. Receptionists very friendly and helpful. Did not appreciate the barman using his hands to place ice in the glass. The Speisesaal restaurant menu choice was poor which was more akin to a cafe/bistro. No consistency in the volume of alcohol in a 'measure'. Room very good but foam mattresses and soft pillows did not always result in a good nights sleep.
Friendly staff. Easy parking. Room was on a noisy street and it was too hot to keep the window closed
Spacious apartments with air conditioning. Cleanliness of the facilities. I was ill and half-dehydrated during a hot-summer, so it helped to have an air-conditioned place for the recovery. Apartment has a full kitchen. Additional details that were not provided but would help to have were a microwave-oven and a toaster.
2 single beds instead of 1 queen or king.
It's central location, helpful staff, clean comfortable rooms Did not have facilities for lunch and dinner
Quality of the room (new section of the building). Service
The service was fantastic, breakfast great, room beautiful, really quiet, pillows and linen stunning, little touches that made it great !! - thank you ! great hotel parking, information given to us regarding the town. Couldnt have asked for more ! Only the fact that it was so hot - but there was a fan in the room. Air con would have been good but it was an unusual heat wave !
Excellent breakfast and pleasant environment AC did not function very well but the weather was extremely hot and humid, Parking was charged at Eur 12/night and should be part of the service.
The fruit-juicies at the breakfast, watered, poor.
Very kind staff It was an hot day of summer time and there was no conditioned air working and no frigobar
friendliness of staff, ease of access, no hassle whatsoever fruit juices served during breakfast were heavily diluted with water
We stood 2 years ago in the same hotel and the furniture has been changed.Though,the bathroom was dull and it needs a modern look. The location is great,close to the shopping area The hotel faces a bar and it is impossible to sleep before 3 at night,because of the noise. We had this problem,although we stood there in the middle of the week. The breakfast is poor
Convenient location to city centre,good value for money Generally fine though breakfast was a little basic-would have liked a slightly better selection particularly more fruit
I liked the position of the hotel and the staff.
The room was big and nice, but the TV was small. I had a nice view and the city of graz is wonderfull. The coffee at breakfast.
Very clean room and good value for mone. Street noise from Guiness pub every night in room 108.Dining room too hot..
I was conducting the Graz Chamber Orchestra No internet..... No English Channel on the T.V.
Excellent location just across the river from the central town area slightly difficult to find on arrival by car as it's tucked away on a pedestrian area. The room at the hotel was quite large and roomy. I had a single to the rear of the building that was very clean. I would definitely reccomend this hotel for it's location and room rate. Twin rooms had 2 single beds that were on the same base continental style however there were twin rooms with seperate single beds ask for this type of room when you make your reservation.
Is a hotel near the center city.
Nicely located hotel with a helpful staff. The architecture of the hotel is in tone with the wonderful city of Graz. The breakfast buffet was disappointing.
Perfect location in the city. Right next to the modern art museam, it could not be closer. Everything you need is there, only about 10 minute walk from the train station. Very nice staff. Clean rooms. Great price compared to other hotels given its location and quality.
Very good location, almost in the city centre. Hotel has an excellent atmosphere, very friendly and helpfull staff, nice and large rooms. Although the hotel is in the city, the location is very quiet. Good breakfast ! Price / quality ratio very much OK. No wireless internet connection
room was big, bathroom was huge, silence in neighbourhood, location - in the very centre of the city the parking place it's about 500 m away
Very kind staffs who can tell what you need about Graz.
Staff was extremely helpful and friendly. Everything was great
wonderfull location, big and good designed rooms, friendly stuff Parking garage is to fare from hotel and charged add.
The whole trip was a blast. This hotel and city was not an exception!
excellent breakfast, good location to walk the city The reception closes very early, and never seems to be available. When you ask questions, they are very uninterested for a 4 star hotel. I also did not find the rooms reflected the brochures whatsoever. It is not a design hotel, and the rooms resemble a bed and breakfast by canadian standards. Save your money and go elsewhere
good staff service and breakfast hotel computer was old and did not function most of the time
Excellent location, professional and friendly staff.
Friendly, helpful staff and excellent location
lot of space, no crowd, availability and silent
Restaurant,Bar, smoking allowed Late check-in
Great location, great staff Bed was too soft/old. We were in a double room and one bed was worse than the other.
I really loved the atmosphere in hotel and really kind an helpful staff. Room is very nice big and really clean. Breakfast is very rich with different kinds of food, for all tastes. I especially enjoyed dinners at "Winter Garten" restaurant with delicious food and really nice piano music playing in the background. You should visit the hotel coffee house, where you can taste the very best of hotel made cakes such as "Erzherzog-Johann-Torte" and "Wanda, Sacher-Masoch Torte" and many others really great dessert and coffee. I also recommend that you visit "Ernst Fuchs Bar" in the evenings where you can enjoy in various delicious cocktails and drinks, made and served by really nice staff. I'll be definetly back again and again.
It was my 3rd stay and I liked it very much, as before. Especially nice the Ernst Fuchs Bar, which is famous for good cocktails and a cosy refuge for smokers.
I stayed in the Admiral Suite this time (my second visit to this hotel) as I wanted to have the extra luxury at a reasonable price. It was indeed all I expected and more.
Excellent location, huge room, decoration. A little bit too hot in the room.
Very Central, excellent for short break