Overview

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Ryokan Masuya

160 Sengokuhara Hakone, Hakone, Japan
+81 460 848 057

£51+

Overall guest ratings

8.0/10 Good
Based on 280 reviews

Review highlights

  • 10.0
  • 9.2
  • 8.8
  • 4.3

Good to know

  • Great reception
  • Good management
  • Friendly service
  • Close to public transport

Nearby

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    Amenities

    • Internet
    • Meeting/Banquet facilities
    • Bicycle hire
    • No smoking
    • Air-conditioned
    • Free parking
    • Designated smoking area
    • Storage available
    • Free Wi-Fi
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.0 Good
    Based on 280 reviews
    • 10.0 "Internet works perfectly."
      10.0 "100% said the wifi quality was great."
    • 9.2 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      7.5 "75% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Breakfast is good."
    • 8.7 "Great service."
      10.0 "100% found the staff to be very friendly."
      9.9 "Management was excellent, said 99%."
      9.4 "94% said the reception staff was great."
    • 6.3 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      5.8 "Only 58% said rooms were clean enough."
    • 4.3 "Vibe wasn't good."
      0.0 "100% criticized the unstylish hotel."

    Overall rating

    8.1 Excellent
    Based on 182 reviews
    • 9.3 "Terrific location."
    • 8.7 "Breakfast is good."
    • 8.7 "Great service."
      10.0 "100% found the staff to be very friendly."
      9.9 "Management was excellent, said 99%."
    • 6.8 "Average comfort."
      5.7 "Beds were acceptable for 57%."
    • 6.2 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      5.7 "Beds were acceptable for 57%."
    • 5.9 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.2 "Vibe wasn't good."
      0.0 "100% criticized the unstylish hotel."
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    Overall rating

    8.1 Excellent
    Based on 61 reviews
    • 9.2 "Terrific location."
    • 8.8 "Great service."
      10.0 "100% found the staff to be very friendly."
      9.9 "Management was excellent, said 99%."
    • 6.8 "Average comfort."
    • 6.3 "Rooms are ok."

    Overall rating

    7.3 Good
    Based on 36 reviews
    • 9.3 "Terrific location."
    • 8.5 "Great service."
      10.0 "100% found the staff to be very friendly."
    • 8.2 "Breakfast is good."
    • 6.2 "Rooms are ok."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great reception"
    "Good management"
    "Friendly service"
    "Close to public transport"
    data provided by TrustYou

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