Overview

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Hotel Alster-Hof

Esplanade 12, 20354 Hamburg, Hamburg, Germany
+49 40 350 070

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+49 40 350 070
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Rates

Overall guest ratings

8.3/10 Excellent
Based on 2,811 reviews
See all reviews

Review highlights

  • 9.6
  • 9.4
  • 8.9
  • 3.2

Good to know

  • Friendly service

Nearby

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    About

    With a stay at Hotel Alster-Hof, you'll be centrally located in Hamburg, steps from Casino Esplanade and Hamburg State Opera. This hotel is within close proximity of Planten un Blomen and Gansemarkt.

    Rooms

    Make yourself at home in one of the 108 air-conditioned rooms featuring minibars and flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones, as well as safes and desks.

    Amenities

    Take advantage of recreation opportunities including a sauna and a fitness center. This hotel also features complimentary wireless Internet access, a hair salon, and a television in a common area.

    Dining

    Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Concierge service
    • Laundry service
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Room service
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • Parking (surcharge)
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    Map

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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 2,811 reviews
    • 9.6 "Excellent breakfast."
    • 9.4 "World class service."
    • 8.9 "Location is great."
    • 6.8 "Sufficient wellness & sports facilities."
    • 5.8 "Rooms are ok."
    • 3.2 "Disappointing internet connection."

    Overall rating

    8.3 Excellent
    Based on 843 reviews
    • 9.7 "Excellent breakfast."
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
    • 8.4 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.0 "Food is delicious."
    • 6.2 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      6.3 "For only 63%, the bathroom was ok."
    • 6.0 "Average comfort."
      6.1 "Beds were acceptable for 61%."
      5.3 "For only 53%, the noise level was all right."
    • 3.3 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
      3.4 "66% thought it was overpriced."
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    Overall rating

    8.5 Excellent
    Based on 393 reviews
    • 9.5 "Excellent breakfast."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 8.6 "Location is great."
      10.0 "Near to public transport, according to 100%."
    • 6.6 "Average comfort."
      5.5 "For only 55%, the noise level was all right."
      6.0 "Beds were acceptable for 60%."
    • 6.5 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
      6.0 "Beds were acceptable for 60%."
    • 2.6 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."

    Overall rating

    7.6 Good
    Based on 252 reviews
    • 9.3 "Excellent breakfast."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 8.6 "Location is great."
    • 4.7 "Rooms are not good."
      4.9 "For 51%, the rooms looked old."
      4.7 "53% thought they were poorly maintained."
      3.1 "69% found problems with the furniture."
    • 3.0 "Disappointing internet connection."
      2.9 "71% said the wifi quality was bad."

    Overall rating

    8.2 Excellent
    Based on 1,321 reviews
    • 9.6 "Excellent breakfast."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      8.0 "Housekeeping was great, according to 80%."
    • 8.9 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      9.3 "93% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
    • 6.4 "Sufficient wellness & sports facilities."
    • 5.3 "Rooms are ok."
      5.9 "Only 59% said rooms were big enough."
      6.0 "For only 60%, the bathroom was ok."
      6.1 "Beds were acceptable for 61%."
      6.9 "69% thought the bathroom was big enough."
    • 3.6 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
      3.2 "68% thought it was overpriced."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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