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The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
Fast invoice printing at the checkout.
everything excellent! no
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
location, internet facility, service
The sevice is wonderful. Before I checked in, they've already known my name. The first day I got there I had a cold so I asked if the kitchen could made a soup for me. They did and the next two days the waitress asked if I need to soup or not. And the location is in the center of Hamburg, main station nearby about 5 minutes walking, very convenient for shopping or traveling. There's only "one" computer provided for the business room guests in the public area. If they provide more, this hotel would be perfect.
perfect location, fantastic breakfast, well furnished rooms it was a little bit cold and I cannot managed it to make warmer ..
top service and pampering. great spa facilities. middle of town. we'll be back.
fabulous hotel with excellent and friendly staff
The location is very convenient. The service was excellent. Room spacious modern and very clean
great large and very comfortable rooms
Very good hotel, Staff excellent. Great bed !! There was no direct lift from the 4th floor,down to the wellness centre. We had to go though reception.
The hotel staff were exceptionally friendly and helpful. The food was excellent and the room was very tastefully decorated with an exquisite bath. no
The design of the hotel is very interesting and unique. The rooms are comfortable, and restaurant at hotel is nice. There is a construction site right in front of the hotel, it is noisy in the morning. Walk to the metro is 10 minutes away and can be quiet and dark at certain spots.