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Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
Fast invoice printing at the checkout.
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
everything excellent! no
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
Spaciousness, decore, location, staff, facilities all excellent
The design of the hotel is very interesting and unique. The rooms are comfortable, and restaurant at hotel is nice. There is a construction site right in front of the hotel, it is noisy in the morning. Walk to the metro is 10 minutes away and can be quiet and dark at certain spots.