Overview

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Hangzhou Roots Resort

No.47 Jiuxi Road, Jiu xi xu Village, West Lake Scenic Spot, Hangzhou 310008, China
+86 571 8659 9399

£97+

Overall guest ratings

8.9/10 Excellent
Based on 655 reviews

Review highlights

  • 9.4
  • 8.1
  • 5.0
  • 3.3

Good to know

  • Friendly service
  • Friendly atmosphere
  • Luxurious Hotel

Nearby

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    Amenities

    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Storage available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 655 reviews
    • 9.4 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
    • 8.1 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 7.4 "Good location."
      7.2 "Easily accessible by car, said 72%."
      8.1 "81% liked the proximity to sightseeing."
    • 6.4 "Average cleanliness."
    • 5.8 "Breakfast is mediocre."
    • 5.0 "Rooms are ok."
      5.3 "Beds were acceptable for 53%."
      5.7 "Only 57% thought the air conditioning was adequate."
    • 3.3 "Not very comfortable."
      1.6 "84% said rooms were small."
    • 3.0 "Disappointing internet connection."
    • 2.0 "Terrible value."
      1.3 "The price was too high for 87%."
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    Overall rating

    8.8 Excellent
    Based on 45 reviews
    • 9.5 "Awesome vibe."
      9.8 "98% enjoyed the friendly atmosphere."
    • 8.2 "Great service."
    • 7.6 "Good location."
    • 6.2 "Average amenities."
    • 5.1 "Rooms are ok."
    • 3.6 "Not very comfortable."

    Overall rating

    9.0 Excellent
    Based on 582 reviews
    • 9.5 "Awesome vibe."
      9.8 "98% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
    • 8.0 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 7.5 "Good location."
      7.3 "Easily accessible by car, said 73%."
      8.3 "83% liked the proximity to sightseeing."
    • 6.3 "Average cleanliness."
    • 5.5 "Breakfast is mediocre."
    • 4.6 "Rooms are not good."
      1.5 "85% said rooms were small."
      4.2 "58% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
    • 3.1 "Quite uncomfortable."
      1.5 "85% said rooms were small."
    • 2.1 "Terrible value."
    View all review categories

    Overall rating

    9.0 Excellent
    Based on 26 reviews
    • 3.0 "Quite uncomfortable."
    Good to know
    "Friendly service"
    "Friendly atmosphere"
    "Luxurious Hotel"
    data provided by TrustYou

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