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The room was modern and very well fitted, extremely clean and well presented. Provided with coffee machine, microwave, large flat screen tv, air conditioning, lift and on site parking. Situation ideal for our transit purposes - close to Autoroute and easy to find. Restaurant closed (annual holiday)and breakfast only available in room (actually not required and coffee machine in room so no problem!) No outlook from the windows (Velux.)
really nice room and the bed was big and confortable. Very nice stay
Nothing Having arrived around 8pm, l was very disappointed that no food was made available or indeed offered. l was also disappointed that the toilet & bathroom were located outwith the bedroom located in an outside corridor.Definetely not value for money. On a positive note, room & bedlinen very clean.
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Convenient to airport - just walk across the street.
Position of electric outlets in rooms too far from bed
Convenient location to airport and excellent facilities for the price.
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
40 steps to Brussels international airport
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
We had a brilliant weekend rate. The hotel is a business hotel and our twin room was perfect for our needs. The breakfast was full self-service and plenty full. Leuven is a lovely place and the hotel is very well situated in town. We had a room out to the back which was blissfully quiet. The receptionist on duty was not very welcoming - she seemed to class us by the rate we were paying and the rucksacks on our backs. Or she was just not enjoying her job.
The hotel is very central, all amenities are close by, the staff are very friendly and helpful
The hotel was extremely central. THe breakfast was very good. Rooms spacious and clean. All required facilities present. The hotel staff were extremely helpful
Quiet large room very close to centre
More noise from the corridor than usual
Good value for money, 61 Euros for twin room with nice breakfast buffet. Parking garage below hotel. Excellent location in city centre. Twin rooms were comfortable, but slightly too small as there were two queen size beds.
The rooms and location The staff who was working on sunday was very unfriendly
Location Breakfast is too expensive (18 € !)
Location close to City is excelent. More pillows should be provided in rooms for the beds.
Nice furnishings and friendly people.
Nice architecture, historical, convenient to city center.Good breakfast.
Room 106 comfortable though smaller than room we had on last visit. Bathroom possibly in need of upgrading. Bath tap a bit difficult to control and water emptying from bath very slow. Staff very friendly and helpful. See comment on bathroom.
Hotel staff, garden Access to the parking
we found the staff courteous ,friendly and helpful. It was an excellent example of a small friendly and very comfortable hotel. One lack is the absence of a comfort tray ie tea/coffee tray in the room.
Wonderful services, location, facilities and staff. No. I have stayed there several times and it is always a pleasure to go back.
Nice overall impression. Considerig that the hotel was build in an old Monestary, the rooms very not very well isolated, causing big differnece in temperateure in diffierent parts of the room.
Breakfast was excellent,staff attentive,homely atmosphere. Would like to have had tea and coffee making facilities in room.
The lovely grounds, freindly staff and the bathrobes
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
The ease of transportation to and from the airport and the location.
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
Close to airport
Everything was perfect.
comfort and proximity to airport
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
A clean, modern hotel. Very friendly staff that spoke English.
breakfast buffet no pool
It is nice. It is not so new.
The best for me was the price! My son who is 13 enjoyed the breakfast.The rooms are very clean and it is very quiet to sleep at night.
NIce that they have their own restaurant, so I can work late but don't have to look for food. No.
warmth and friendleyness of everthink breakfast was cold water in pots for tea warm coffie cold plates that were used for hot food were very cold taking heat from the food
location, helpful staff, comfortable room although pleased that wireless internet was available and reliable, it was quite expensive
the staff were so helpful and nice and the food was great in particular the breakfast.
Location Parking facilities
Cleanliness of hotel Getting to it from station, a bit of a trek with luggage and entrance not on main road but behind. But ok once u know where it is
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
The free shuttle service from the airport to the hotel and back.
Location and value Airport shuttle not 7/24
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
The breakfast was great. If that's a four star hotel they must be very small stars. The room was expensive and looked like it hadn't changed since the early 80s. The bathroom was older and not clean.
nice outside vieuw in breakfast room additional pay for sauna while i was in suite room, sometimes a litlle years 80 dated.
Please write at least 15 words
The very helpful reception staff who would do anything that you needed in a timely and professional manner. The breakfast was excellent. The room was slightly smaller than I expected, and not as clean as it should have been. Also, the rooms could do with some upgrading, e.g. mobile phones would interfere with the clock radio.
The staff were friendly and helpful. Also, most spoke very good English.
The gardens were nice and itwas very quiet and peaceful.Breakfast room had a wonderful "old world " feeling. Very close to Begginshof for walking and exploring on foot. for a 4 star hotel the room was a little small but not a problem!
My stay was excellent. The hotel was clean, the food excellent, and the staff eager to serve.
friendly staff no swimming pool, paid sauna
The quiet and well maintained grounds No, by far the best hotel we have stayed in in Belgium
Very cosy and stylish at the same time. I love historical settings Could widen dinner menue
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
the room service was fabulous
location, big room, nice design
The room was extremely clean and comfortable.
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
nice hotel, good facilities, near the airport, staff is very nice and helping
the food (breakfast and lunch) is very poor but very expensive. breakfast
clean well equipped room.
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
The clean and spacy rooms, and the very polite staff
The staff was exceptionally helpful and very friendly. They provided helpful and accurate information on the local transportation schedules and always came to the desk to greet us when we came in. The breakfast (included) was quite good, with many selections to choose from, and presided over by a lovely and friendly manager.
Comfortable room, friendly staff, central location. Excellent all-round
Nice ambience, nice people at reception, the artie breakfastroom Reception looks kind of cheap at first glance Cleaning starts early and noisy (our room was next to 'Dienst'
Thye staff were very helpful and friendly in this conveniently situated hotel Noise in the street by late- night party-goers
Very attractive dining room, excellent location
Very good position, hotel staff very helpful, good breakfast A disturbing smell from bathroom during the night. The rooms are not very well acoustic insulated, so you might hear what's happen with your neighbours.
The perfect location neear the centre of Leuven
I found the staff to be very helpful. Breakfast was outstanding!
Unusual split level was attractive. Would be nice if the third bed was on the lower level and the sofa upstairs to relax with TV. Everything was excellent
Room - nice modern decor Room location (next to restaurant and public restroom) Wooden blinds do not completely cover doors and block light 'Cooked' breakfast was not - just cheese and cold meat
Modern and stylish room. The pillows were much too small!
A good small hotel, well located and with a superb restaurant next door- The Voltaire No
The big bathroom with the jacuzzi was great! We did not sleep in the hotel, but in the seperate building a few streets further. On sundaymorning there was a market - we did not hear any noise at all, windows are well isolated. And it was such a lovely market with yummy belgian pastries!
No wireless internet available in the room, while stated access avialable, not very pleasent if travelling for business
Room was very comfortable Breakfast was very good When entering the hotel, there is a little fish odor.
atmosphere noises (room 1)
the restaurant was superb, and good value. the rooms were stylish and spacious. wifi worked well and was included in price. would go back. the rooms were poorly equipped, no hairdryer, iron, sewing kit etc
Hotel was excellent reasonably priced beautiful rooms friendly staff ,good location No facility to get tea or coffee in the hotel ?
The building its self was neat. Everything else to horrible! Yes, hidden fee's lack of communication from staff.
Aesthetically, the common spaces were lovely. The food and beer were reasonably priced at the restaurant, and the minibar prices were fair. The staff was very unfriendly and unhelpful. To use the spa you have to pay an additional 13 Euro per person.
I had an early train and it took me 5 minutes to get from my room on the sixth floor to the track. you really can't beat that. the closest laundromat was about an 8 minute walk away, did not have soap for sale and of course is not on the web. the staff was very helpful in giving directions but i would not consider this an ideal hotel for someone who is planning to do laundry.
Perfect location, near train station and access to downtown All was so small bathroom shower bed, the first person who extended the welcome was clearly uncomfortable speaking in French and made every effort possible to make it clear. There was not AC so we had to tolerate a hot room during the day. The disposition of the beds made impossible to walk around the room.
Excellent breakfast - friendly & helpful staff. Excellent location for town centre. Room heating controls confusing and without explanation.
the hotel staff, the fact that is very near to Oude Markt and Begijnhof The street is a bit noisy
Very friendly receptionist helping at the desk after late arrival. Room was poor of furniture and athmosphere/ old sixties.
The location of the hotel meant that the centre of Leuven was within 10 minutes. Parking of the hire car was easy, as I could park almost in front of the main hotel entrance in a metered parking space (free overnight as long as the car is moved by 9am) The light switches in the room were strangely configured so that I could not turn off the bedside lights without going to the main switch by the door.
Friendly & helpful staff. Several items in the room were missing or broken. Requested they be fixed but not taken care of because it was the weekend.
Wired internet is comfortable, and small refrigerator is available, bus stop is nearby, and staff is helpful. A blanket was not so good, and people in 4th floor must use stair.
Value for money, pleassant staff
We loved your staff and your services. Your staff were friendly, knowledgable, and willing to help us get around the city. Your hosted breakfast was wonderful as well, and it added to the value of our room. We will recomend Hotel New Damshire to all of our friends when they visit Leuven. The only problems we had were the intense smell of smoke in our non-smoking room and the sound of construction in the morning. We realize that there is not much you can do about the latter, and we were very satisfied with our stay.
The bed was good and the staff was very helpful. I liked the breakfasts.
Helpful staff who are friendly and very honest.
Location Expensive, pokey car park with very tight access
Staff was very friendly Restaurant was a bit too small. Some days there was not a table available for having breakfast...
very close and conveniently to the centre; all you need when staying for a short in the big city
Feeling at home ( 5th year we stayed at the IBIS ). Staff very friendly and helpful ( especially Joost ).
Nice clean bathroom. small room and needs insulation (one can hear everything going on in other rooms and in the corridor) - otherwise good. Please note that the "Fair" comments above are not complaints, as I did not expect the Ibis to be a 5 star hotel.
Friendly staff. Very nice room.
small room, bit congested. No fridge in the room. Breakfast should have been complimentary. Friendly, helpful staff. Budget accommodation for a single person.
Helpful and friendly staff. Efficient reception and rooms clean and well maintained
cleanliness of hotel and central location noise transmitted from other rooms
very nice and welcomig staff. small rooms, but yet very well furnished there,s was an akward smell that sometimes came out of the toilet?