They didn't have my reservation which may have been the fault of booking.com. Also, the fitness room was pretty small and had little equipment.
I liked everything That I had to leave
My room was next to the elevator and across from vending. It was slightly noisy. But this is the room I received because of the discounted price through kayak.
The king suites are perfect for my family needs. This is the second year we have stayed on our trip to Chicago. Plan to stay again next year. The staff is friendly, you don't notice or see them until you need something and then they just appear. Rooms are very clean and the pool is nice.
We liked the breakfast, had lots of variety, usually I stick with the cereal, this time I did not, and we stayed the weekend, and it was switched up a bit in the morning, that was awesome. Plus coffee, tea and hot chocolate around the clock. I mentioned they were out of Earl Grey and that I would come back later and I was overheard by the front desk, before I could leave she brought more bags, thats customer service!! that we had to use a password to use the internet and we could not hook up a gaming system, otherwise it was great!!
Beds are rock hard
At first site you can see the low cost, high luxury of this place far enough from the chaotic but still close enough to get to. Not much to dislike
Clean, excellent location near the venue I had my conference at. Would recommend! I had read in a review about the adjustable beds. So when I got in the bed and it was way soft, I right away adjusted it to no avail. Absolutely no change.
Friendly staff Happy Hour Noisy Cold showers Water pressure poor
Rooms were very spacious, but dated. I liked the mini fridge, microwave and separate living space from the bedroom. The bedroom also had an additional vanity with mirror and sink for getting ready in the mornings. Coffee in room was nice. BRING YOUR OWN HAIRDRYER! It took me over an hour to blow dry my hair, so be sure to bring your own, ladies with longer hair! The rooms were dated, but provided a lot of space. Bathrooms were dated as well.
The breakfast made to order is awesome! I don't have anything bad to say.
There was a spider in the bathroom.
I love that we get two rooms with a door dividing the two with Embassy Suites. The staff was friendly! I feel like this location really needs an update. Everything just feels a little old. We've stayed at many other hotels in this area and this Embassy Suites is our last choice. Nothing in particular that was 'bad', but nothing stood out as spectacular either. The breakfast choices were really minimal and not very tasty. I was really surprised that we felt this way as the breakfast here used to be one of the favorite things about staying here.
No privacy! The guests in the pool were children alone. Unattended by parents and over the maximum capacity by DOUBLE. Kids were screaming non stop The door to the hotel room was a wall of glass, if the drapes are open. You could peek right in!
Staff was terrible and there rooms had tons of issues with it
Rooms are clean and updated,
Staff was very friendly, the hotel was very updated, beds were comfortable, everything was so clean and smelled nice, spacious rooms, everything you need. Would be nice if it was closer to Chicago, no microwave, pillows weren't great.
No safe in the room
Enjoy the breakfast, staff very accomodating People not cleaning up after their children. Carpets are festooned with food. Staff cleans afterwards but this limits where we could sit. Don't want scrambled eggs on my shoes. Clean up after yourselves!
Location was good and close to shopping. To start off with, the room had several spiders in it with cob webs everywhere. There was black mold on the wall by the window when we pulled back the curtains. The 2nd day we found an earwig crawling on the bathroom floor. The walls were paper thin, you could hear the entire phone conversation of the guest in the other room including the person on the other line. Not a good stay at all. I brought this to the attention of the front desk attendant and he could of cared less. I would not choose to stay there again and would never recommend this place to anyone based on our stay.
The location was great and staff were responsive when we had an issue with the door jamming and with billing confusion over a prepaid room. It's nice having an all-suite hotel so we don't have to think about which room we want. There were ashtrays in the non-smoking rooms, several cigarette butts in the sink when we arrived, and the whole room stank. We arrived well after bedtime with a cranky toddler and were only staying one night, so we just dealt with it, but it was gross.
Very dirty and uncomfortable. Would not recommend.
The floors in our room were very sticky, even the carpet. We didn't even take our shoes off because it was so gross. My parents room had the latch on the frame of their door completely missing. The staff working breakfast didn't even speak English, so you couldn't even ask them anything or explain anything. That was extremely frustrating. To pay that kind of money and have your room be dirty, and not maintained, as well as staff that doesn't speak English? We were extremely disappointed.
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
The staff was really friendly and the hotel is very high quality
The breakfast had a nice selection. The hotel is close to interstate, but is located on a quiet street. Carpet could have used a nice cleaning.
The Wingate was a great location. Lots of shopping and resturants in the area and just 20 to 25 min. for Chicago so it was nice. I didn't like the fact that there wasn't any pop vending machines. You have to buy your pop from the room and it is $2.00. I would have rather not paid that $2.00 for a 12oz can of pop.
Free internet, clieanliness of room. the odor of the third floor hallway
Place was a dump, thin walls, poor TV, noise, old bath,dirty.
everything was as promised breakfast a little bland?
The bed was great. It was extremely comfortable, and it would be the only reason I would return. The television was beyond horrible.
Room was nice and big. Free breakfast. VERY GOOD VALUE if you are staying near Chicago!
The hotel was very clean, the room design was nice, convenient location, city was very safe. Overall I had a nice experience. There was only one thing that I didn't like, which was that when I booked my room I had free breakfast, but the only way I could have it would be for me to leave my room and go to the lobby.. It would have been nice to have it come to my room.
The staff was exceptional. They provided needed information with a smile and even provided their own pizza to my hungry children who had been stranded on the highway for a couple of hours due to a car accident. The bed was uncomfortable. We woke with aching backs.
Check in and Check out staff were courteous. WiFi was free and no password... worked with both Android and iOS devices. Breakfast buffet was low on fresh fruit
The front desk tried to help and resolve issues. We were given two different rooms each had mold in the bath room. The second had it on the floor where a mini fridge would sit.
the location, the pool, the room
The comfy bed Over charged my card and when confronted got ignort.
easy access to the expressways. bigger tub/shower
The hotel was fit for my stay,Well located ,comfortable,and the staff were efficient and friendly.One thing I did miss was complimentary transport to the airport.Otherwise a good experience and I would return again Kind Regards Garry Saul
It is nice looking hotel. Room looks nice. When we got breakfast , the waitress was not there to pour the coffee and juice,we were almost done with breakfast when she showed up. Also what is worse I got 3 bites on my leg I am afraid that they have bed bugs there what does not make me happy I hope so I will not contaminate my house with them.
Yes, comfortable, clean and convenient to O'Hare Restuarant was below average
Hospitality was great, outstanding ! No, everything was perfect.
Helpful staff, checkout at 3pm as our plane departed later was no problem. The children loved the swimming pool. Good way to relax before sitting in an airplane for 10 hours :-) Double beds are exactly that: double. Queens would've been more comfortable sleeping 2.
we liked the good service. we had a problem with the a/c in our room and within minutes they had some one up there to fix it.
it was a good and convenient hotel. everything was perfect. it is in the suburbs of chicago so anyone who is travelling with a car could choose the hotel as it is also close to the airport. driving to the downtown would take 30 minutes and may be a little more in the rush hours. the staff at the reception was not kind. not all of them but some of them were not polite and were not even able to talk politely . as being a customer, I had expected a much smiling face and a proper talking style.
We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
Booked a King bed room, but upon arrival was told it was unavailable.
Great place. Felt great. Really relaxed and enjoyed my stay. I will surely come back to this located in the future. Water took forever to get warm and was not much time to stay in the shower to have hot water. Menu could have been better written to know what was being order.
The hotel was beautiful but the staff was what stood out the most. Wonderful, polite and helpful.
I would like to have better breakfast. I didn't like plastic dishes and caps, not proper for such nice hotel.
It has a nice lobby to meet people in and also a very nice breakfast area and courtyard. They could use some movie channels on the TV but other than that everything was nice.
The staff were very polite Everything. It was incredibly dirty.
Checking out This place was filthy! Sheets, shower curtain and carpet were disgusting. Someone even left a floater in the toilet! The person at the front desk looked like he was coming Down from a three day bender and just hit the pipe to reup. Not to mention he had a lady friend hanging out with him in the lobby who was a fat mess who looked like she was waiting around for her next John to walk through the door so she could turn tricks.
LOCATION and parking That the ROOM I was given was FILTHY no sheets or bedding had to take another room that pillow cases and sheets looked dirty and unchanged.
I like..?Maybe just TV It wasn't clean, the conditioner was old and noisy, the furniture is very old too.
The bed was super comfy, I had no problems getting extra towels, and the room was clean There wasn't anything I didn't like about our room. I felt I got a good room for the price I payed
The tub /tile needed to recaulked, it was all coming undone.
Everything was good.
The price. The place definitely looked like it had been lived in and was worn out. I stayed there with my family and had to reassure them that staying there was a 1 night only affair. The halls smelled like a coworker had cooked some weird food in the breakroom microwave. The floor did not seem clean. There was nothing in the cabinets to help out with eating of any kind. This was stark difference to Sonesta ES Suites down the road which were amazing compared to extended stay. No pool. Oh man. My family really missed Sonesta.
relatively close to center where I was facilitating a class. If I was closer to the center.
Staff, location, breakfast!
This hotel just does an excellent job in regards to all items - clean, very friendly staff, amazing power in shower head (always an important item) and breakfast was really good. the couch in my room as a little worn out. In good condition but maybe time to trade out - old for new.
Pool was warm and room was very clean! The people working the front desk did not meet my expectations in hospitality or customer service.
Spacious rooms, great location close to everything, free breakfast. Malfunctioning airconditioner/heater unit. Since we were there only for a night, we did not bother requesting a room change.
Great location, terrific breakfast, very professional staff Our room was right next to the elevator and it was really noisy. You could hear everyone talking at just their normal voices. The pull out bed was old and uncomfortable even for kids. Beware that inventory online doesn't guarantee the room you requested
The staff was so helpful and kind. There was a terrible wind storm when we arrived. The computers were not working properly but they offered refreshments and got us settled into our rooms as quickly as possible.
We especially liked the room layout, the bed, instant hot or cold water, and the breakfast.
Very nice, large room with table. Good breakfast selections - unique breakfast sandwiches. Nice, helpful staff. Would have liked a microwave in the room.
Location Hello, Everything was OK BUT Please have Management check out ALL telephones in the room especially room 616 where we stayed the cleanliness of the phone was pathetic just take a look very closely Please, Each time the Maids should wipe them down 100%
Huge rooms! Delicious breakfast! Showers have amazing water pressure! The TV didn't work properly.
The staff was very pleasant and accommodating on arrival. Our room was larger than expected, which included a large seating area. The breakfast was excellent including several hot items and fresh fruit.
It was clean and comfortable. Good value for the price No refrigerator in room
Ease of getting in and out of the area. close to many restaurants and shopping The hotel was very hard to find due to the lack of signage on the outside
The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night. The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return! I had no complaints!
Loved the location, Schaumburg is central to everything. The value/price ratio couldn't be beat. The rooms were very clean and the staff very pleasant. We would definitely stay here again. Nice exercise room. Not really a minus for most folks, but they had one washer, two dryers. It's always nice to have two washers for whites and colors to maximize throughput (like the morning you leave).
We didn't spend too much time actually at the hotel but we were extremely satisfied to see how clean and inviting it was. The staff was excellent! Definitely a hotel I would recommend. Given that we spent most of the our time near downtown Chicago it was a long can drive back every time since they weren't close. But that was all on us. All other places that were in Schaumburg were easily accessed.
Hotel was clean and the bed was very comfortable. Mini-fridge and coffee maker were handy. Check in/out was efficient. Wifi was free and worked as well as most, better than some. Lots of restaurants in area. Did not spend a lot of time in hotel and had little interaction with staff. It was a great value for Chicago area. Shampoo, lotion etc were more than half empty. Not a huge deal but noticeable.
The staff were very professional and friendly. Excellent stay from start to finish.
We didn't really hang out at the hotel much but everything was clean, reasonably priced, close to tons of places and the staff was fantastic! Everything I could ask for a hotel! They didn't have a sweet indoor cigar smoking lounge? Really, there was nothing I can complain about this hotel!
Staff was nice n the rooms was nice and clean
This guest did not leave comments about this hotel.
The breakfast and amenities. No.
The front desk was very friendly and accommodating. Made to order omelets for breakfast was a nice feature. The room was spacious and clean. We will definitely stay at a Hyatt again!
Good location. great staff clean room. Lots of freebies lots of freebies The pool was way too cold . Should at least be 78 degrees in the winter. Breakfast very early. Should end at 10:30 the earliest.Also no where to sit at breakfast if you are on time.
Big room No
I liked the clean rooms. No
Staff was very good. Breakfast was good as well. The pictures of the pool area were very deceiving. The pool is quite small.
The social hour that provided free appetizers and beverages I had to be moved to three different rooms during my two night stay. First I was given a room already occupied and walked in on the guest, the second room had a faulty heat/air register that screeched every time it stopped running, third room was ok
The breakfast was one of the best included that I have ever had. The omelet station was great. There was a stron food smell in our room anytime there was food in the lobby. I think there was a ventilation problem. WE were on the 2nd floor but it smelled like we were in the kitchen.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great hotel. Everyone was nice. It felt like a 5 star hotel
Location and cleanliness of lobby. The rooms were not as clean as i would have expected. The attendant during check out was not very friendly
The staff was good 1) I was placed in a smoking room instead of non smoking 2) When I switched rooms I was given an unclean bathroom 3) no room service was provided in-spite of everything happened
The corner room given to me was huge and clean. The staff was a little incompetent. Argued with the front desk clerk back and forth about check-in/out issue and I felt the conversation was going no where. She was incredibly rude.
Location near ikea, the mall and some restaurants was convenient Pretty basic place. Breakfast in the morning is just granola bars and muffins, and not really any type of a breakfast area.
Near many great places to eat. Walking distance to anything I needed. Fire detector was hanging from ceiling. Lots of mold on bottom of shower curtain.
Bathroom light was out.