Would you like to save as your currency permanently or for this visit only?
The room was clean. N/A
Peace and quiet None
The room was a good size and very clean. The bed was comfortable. The shower was poor. The water went from freezing cold to scalding hot and took a while for the water to come out. On arrival it was not explained that certain breakfast items had to be ordered the day before. When I pointed this out I was told that there was a copy of the menu in the room indicating that it was my responsibility.
Comfortable room, clean and recently decorated. None
Good location, but the road filled with parked cars in the early evening meaning I had to park some distance from the hotel.
Very good bathroom with powerful shower. Good breakfast Banged head everytime we went down the stairs (no sign!)
Position Clean Good breakfast quiet Price could do to be cheaper
Room were nicely presented and plenty of good quality towels Room was cold when we first arrived (there had been heavy snow) though adequate radiators once turned up soon had the room warm.
Simple no fuss accommodation with a level of confort which was like beign at home for the night. guaranteed a good night sleep.. this survey is misleading. 4 questions is more like 18 or 20. not a fair nad you have just overstepped the mark
It was very pleasant, our room was clean and cosy and the bed was great. We were told on the website that each of the rooms had freeview viewing in all of the rooms but ours didn't have that feature and were unable to view most of the terrestrial channels.
No telephone in the room.
Hotel staff were very friendly. The room was comfortable. The breakfast was not great.
New and very clean and modern. Good play area for children, but was very rowdy as was unsupervised and seemed to have a lot of children bigger than the recommended size. Poor service on arrival. Booked family room (two adults, two children). But the room only had the travel cot made up, and had to make up the bed our selves for our little boy. Plus as a family room there was no double bed in the room and when the third bed was made was not much room at all. We believe the room we were allocated was a twin room and not a family room. Very poor service in the hotel bar and restaurant, for evening meal and breakfast.
Location was OK and the hotel was clean. Hotel very basic, one heater in room, beds not the best and I had a family room and the two extra beds were just matresses on the floor. The breakfast is poor and it took us an hour one morning to get breakfast. It's OK for a one nighter but that's it. I have stayed in better travel lodges
Good value for money. Nice bar with bar food. Rooms are basic but satisfactory.
Helpful staff Flies. There also appeared to a large element of learning on the job by the younger members of staff
The staff at the hotel were very helpful even when a heating thermostat wasn't working and put our room at 28C she was able to move us to a cooler room. The room was large and my only disappointment was that there was only one chair and it was a double room so either my wife sat on the end of the bed or went to bed??? The chair was a straight backed chair again so not much comfort. Hence my classification as business. see above comment about chairs
confusion in restaurant on how to order food after being shown to table by waitress many guests thought it was waitress service and did not realise that they had to go the bar to order food only after a good look round the table we saw the instructions(in red) on the menu holder
I enjoyed all aspects of my stay. The pool was beautiful and facilities were excellent. I reserved a 'Deluxe Double Room' but had to ask for our bathrobes, didnt receive the 'extra' toiletries, only soap, shower gel and shower cap which I beleive are basics.
Relaxed atmosphere Under re-construction reception area
Excellent location and facilities. Good rooms and restaurants.
Staff on a break smoking directly in front of the main reception doors doesn't set a very good image for such a high classed hotel.
\The comfort. Stairs lots of stairs
Very clean and good food
Good Hotel My booking though this website did not work. The hotel were not expecting me - luckily they had room! Not sure if it wsa the Hotel or this webistes fault!
breakfast checkout queue
The leisure facilities were fantastic and the bedroom was decorated in a tasteful manner. The first room I was allocated was very noisy - I hardly slept and had to ask to be moved on the second night. The room on the second night was much bigger and quieter!
The Best nights sleep I have had in ages. Staff very friendly. Wonderful stay. Thank you.
no heating very cold room.at breakfast there were no bowls or juice but came when asked for, there was no butter or toast untill asked for all in all it seemed you had to ask for nearly almost anything that you would expect to be there.
The staff are all very nice and the food both in the bar and breakfast is of a high quality. The bedroom is spacious and warm and the showers can now be adjusted properly. Comments only: No real ale not even in bottles. Big TV screen dominating the bar is not ideal for someone who does not watch TV very often.
Standard of executive rooms was superb, reception staff were very freindly and efficient.
The staff made us very welcome and were most helpful & friendly. The room was very clean & comfortable. The main restaurant wasn't availabel to us due to a large function being held in the Sergeant Suite but we were able to order our evening meal and enjoyed it in a very relaxed atmoshpere. Can't say there was anything we did not like.
The helpfulness of the sraff The duvet on the bed was a little tatty. No shampoo!
It was all correct. No
size of bathroom. choice of beer in bar room was cold on arrival, girl on reception not particularly helpful, but another member of staff found us an electric heater.
Helpfull staff Breakfast was not as good as hoped for
The general high standard of a recent refurbishment
Foodvery good, served in imaginative style. It was OK
Beautiful mature grounds and in an attractive small village. Within easy bus or car journey to York. Pleasant, helpful staff. Often have functions on in the evening so potential for noise, but our room was in an annexe so noise was minimal.
Charming setting and very nice facilities
The general ambience of this hotel is very pleasant.The staff were both courteous & friendly, the service being first class. The food was excellent in the very attractive restaurant,and the breakfast served in the large conservatory was also excellent. Although a wedding reception was in full swing it didn`t in any way affect us, unlike other hotels we have stayed at. Altogether a nice relaxing stay. There was absoluteley nothing we didn`t like!
Easily accessible location, secluded and peaceful surroundings. Grounds were a pleasure to experience and the view from the room was perfect. Staff were generally efficient, polite and very helpful. Receptionist seemed a little upset that we didn't book a table for dinner immediately on arrival. (Menu was not to our taste).
The staff at this hotel are both competant and efficient. The room clean but a little tired. The fire inthe living room a big plus. The food is generally not of a good standard especially if you were a vegetarian. A little more thought needs to go into this area. The rooms although clean are looking tired.
The hotel was really nice and the meal was excellent.
felt relaxed and comfortable, very tasteful. the shower.
Ambience of main building Style and feel of modern extensions
Very quiet and cosy place. Although there was a wedding party, it was a very nice stay. I strongly recomend the place to everyone. There is also an excellent restaurant ... The matrass was somewhat hard due to the springs being somewhat close to the surface, but I'm certain it is an exception that will soonly be corrected.
Friendliness of staff. A comfortable and cosy bar area and restaurant with good food at affordable prices.
The friendly atmosphere Noisy from other rooms at night.
Avalability, reasonabel priced Pub-menu Noise from a wedding below, breakfast to rich (fat). Could want a confirmation on the net from the hotel.
Staff were very friendly and the food was good.
Location. Breakfast. Pub Manager Very small room.
Simple country pub with very welcoming staff. Good food. Very good value for money.
The Bay Horse is a friendly local pub in an attractive village within walking distance of the Humber River. The rooms are small but comfortable; one wouldn't want to spend much non-sleeping time in them, but for a visitor with places to go/things to do, they are fine.There is a half-hourly local bus service connecting Scunthorpe & Hull.
easy to come and go,safe parking,pleasent surroundings
Excellent, friendly place. Food was first class and some very good ale Noise from bar somtimes loud when in room.
Convenience of location, bar evening meals were better than most, room 7 was particularly good from past experience of this hotel way back when they were anything but. Ages to check out.
proximity to Football stadium and Town centre.
Free car park Mould in the bathroom, room door didn't close properly (1 door hinge was torn out of the door frame) (very) loud music until midnight: I was told that there are parties/events etc. nearly every weekend
cooked breakfast was very good car park was very cramped and difficult to get in and out of
nice for a single night. private appartments in between hotel rooms.
handy for Scunthorpe centre all bedrooms are now non-smoking
The staff were helpful and friendly. The decor was somewhat dated and the bathroom was too small.
easy to where we were going small cramped room,radiator blocked by bed so room felt cold,corridors cold untill you reached recepton/stairs,toilet /bathroom too small,shower over bath,dead flies on netting between double glazed units,dirty windowsill between double glazed unit,refurbishment just been completed, outside looked dingy,growth in guttering,view on to back yard, even though hotel nearly empty
No staff on reception to book in or out . Very noisy , music so loud made floor vibrate .
Hotel with excellent facilities and great character
The staff, the grounds, the hotel. We had to move rooms on our 2nd night, as there was a dance on on the 15th and our room was above the hall, didnt get much sleep. then we was told there was going to be antother dance on the 16th, so they moved us to another room.
excellent food and the staff very friendly. well above average hotel. a better choice of draught beers would be good.
Lovely location. Purpose of visit was a wedding so really only used the room. All the staff however were very helpful and efficient. Rooms were small dark and very basic for 120 pounds per night and all furnishings were very tired.
I was very surprised with this hotel. My room was very comfortable and trendy. The hotel is full of Character and the Pool is amazing. The gym was very up to date and a good size. I would receomment this hotel to anyone.
we liked the location/the charictor of the place. excellent/place/price no smoking
Stunning value for money. Beautiful accommodation, blissfully comfortable bed, very quiet, and staff who are clearly happy little teddy bears. We almost stayed an extra night just because it was so nice.
Everything! Tried very hard, but couldn't find anything wrong at all. The website photos don't do it justice, beautiful place, excellent facilities, lovely room, great staff, fantastic breakfasts.
The helpful staff who offered me an alternative to eat when the Bistro had closed and i did not want a full al a carte meal.
Room was quiet and well heated The fact that I booked and recieved confirmation of a Superior room and in fact was given a Standard room. Having not stayed at this hotel before I only realized that I had been given a std room when I checked out.
Made to feel welcome, nice clean hotel,
The full English breakfast was good. The rooms weren't ready when we arrived, but they did give us a cup of coffee while we waited.
This is the second time I have used this hotel for business due to it's location near the company I visit in Thorne. I thought I may have been unfortunate on my first visit so decided to give it a second chance as it is good for access to Thorne. The hotel is very basic and requires a lot of refurbishment to bring it up to modern standards. It is however classified correctly by booking.com as a 2 star.