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excellent food and the staff very friendly. well above average hotel. a better choice of draught beers would be good.
The staff, the grounds, the hotel. We had to move rooms on our 2nd night, as there was a dance on on the 15th and our room was above the hall, didnt get much sleep. then we was told there was going to be antother dance on the 16th, so they moved us to another room.
Hotel with excellent facilities and great character
The helpful staff who offered me an alternative to eat when the Bistro had closed and i did not want a full al a carte meal.
Everything! Tried very hard, but couldn't find anything wrong at all. The website photos don't do it justice, beautiful place, excellent facilities, lovely room, great staff, fantastic breakfasts.
I was very surprised with this hotel. My room was very comfortable and trendy. The hotel is full of Character and the Pool is amazing. The gym was very up to date and a good size. I would receomment this hotel to anyone.
Lovely location. Purpose of visit was a wedding so really only used the room. All the staff however were very helpful and efficient. Rooms were small dark and very basic for 120 pounds per night and all furnishings were very tired.
Room was quiet and well heated The fact that I booked and recieved confirmation of a Superior room and in fact was given a Standard room. Having not stayed at this hotel before I only realized that I had been given a std room when I checked out.
we liked the location/the charictor of the place. excellent/place/price no smoking
Stunning value for money. Beautiful accommodation, blissfully comfortable bed, very quiet, and staff who are clearly happy little teddy bears. We almost stayed an extra night just because it was so nice.
Location was OK and the hotel was clean. Hotel very basic, one heater in room, beds not the best and I had a family room and the two extra beds were just matresses on the floor. The breakfast is poor and it took us an hour one morning to get breakfast. It's OK for a one nighter but that's it. I have stayed in better travel lodges
Helpful staff Flies. There also appeared to a large element of learning on the job by the younger members of staff
New and very clean and modern. Good play area for children, but was very rowdy as was unsupervised and seemed to have a lot of children bigger than the recommended size. Poor service on arrival. Booked family room (two adults, two children). But the room only had the travel cot made up, and had to make up the bed our selves for our little boy. Plus as a family room there was no double bed in the room and when the third bed was made was not much room at all. We believe the room we were allocated was a twin room and not a family room. Very poor service in the hotel bar and restaurant, for evening meal and breakfast.
confusion in restaurant on how to order food after being shown to table by waitress many guests thought it was waitress service and did not realise that they had to go the bar to order food only after a good look round the table we saw the instructions(in red) on the menu holder
No telephone in the room.
Good value for money. Nice bar with bar food. Rooms are basic but satisfactory.
Hotel staff were very friendly. The room was comfortable. The breakfast was not great.
The staff at the hotel were very helpful even when a heating thermostat wasn't working and put our room at 28C she was able to move us to a cooler room. The room was large and my only disappointment was that there was only one chair and it was a double room so either my wife sat on the end of the bed or went to bed??? The chair was a straight backed chair again so not much comfort. Hence my classification as business. see above comment about chairs
Staff on a break smoking directly in front of the main reception doors doesn't set a very good image for such a high classed hotel.
Very clean and good food
\The comfort. Stairs lots of stairs
breakfast checkout queue
Relaxed atmosphere Under re-construction reception area
I enjoyed all aspects of my stay. The pool was beautiful and facilities were excellent. I reserved a 'Deluxe Double Room' but had to ask for our bathrobes, didnt receive the 'extra' toiletries, only soap, shower gel and shower cap which I beleive are basics.
Good Hotel My booking though this website did not work. The hotel were not expecting me - luckily they had room! Not sure if it wsa the Hotel or this webistes fault!
The leisure facilities were fantastic and the bedroom was decorated in a tasteful manner. The first room I was allocated was very noisy - I hardly slept and had to ask to be moved on the second night. The room on the second night was much bigger and quieter!
Excellent location and facilities. Good rooms and restaurants.
The hotel was really nice and the meal was excellent.
Ambience of main building Style and feel of modern extensions
felt relaxed and comfortable, very tasteful. the shower.
Charming setting and very nice facilities
Easily accessible location, secluded and peaceful surroundings. Grounds were a pleasure to experience and the view from the room was perfect. Staff were generally efficient, polite and very helpful. Receptionist seemed a little upset that we didn't book a table for dinner immediately on arrival. (Menu was not to our taste).
The staff at this hotel are both competant and efficient. The room clean but a little tired. The fire inthe living room a big plus. The food is generally not of a good standard especially if you were a vegetarian. A little more thought needs to go into this area. The rooms although clean are looking tired.
Foodvery good, served in imaginative style. It was OK
The general ambience of this hotel is very pleasant.The staff were both courteous & friendly, the service being first class. The food was excellent in the very attractive restaurant,and the breakfast served in the large conservatory was also excellent. Although a wedding reception was in full swing it didn`t in any way affect us, unlike other hotels we have stayed at. Altogether a nice relaxing stay. There was absoluteley nothing we didn`t like!
Very quiet and cosy place. Although there was a wedding party, it was a very nice stay. I strongly recomend the place to everyone. There is also an excellent restaurant ... The matrass was somewhat hard due to the springs being somewhat close to the surface, but I'm certain it is an exception that will soonly be corrected.
Beautiful mature grounds and in an attractive small village. Within easy bus or car journey to York. Pleasant, helpful staff. Often have functions on in the evening so potential for noise, but our room was in an annexe so noise was minimal.
Room were nicely presented and plenty of good quality towels Room was cold when we first arrived (there had been heavy snow) though adequate radiators once turned up soon had the room warm.
Position Clean Good breakfast quiet Price could do to be cheaper
Very good bathroom with powerful shower. Good breakfast Banged head everytime we went down the stairs (no sign!)
The room was clean. N/A
Good location, but the road filled with parked cars in the early evening meaning I had to park some distance from the hotel.
It was very pleasant, our room was clean and cosy and the bed was great. We were told on the website that each of the rooms had freeview viewing in all of the rooms but ours didn't have that feature and were unable to view most of the terrestrial channels.
The room was a good size and very clean. The bed was comfortable. The shower was poor. The water went from freezing cold to scalding hot and took a while for the water to come out. On arrival it was not explained that certain breakfast items had to be ordered the day before. When I pointed this out I was told that there was a copy of the menu in the room indicating that it was my responsibility.
Comfortable room, clean and recently decorated. None
Peace and quiet None
Simple no fuss accommodation with a level of confort which was like beign at home for the night. guaranteed a good night sleep.. this survey is misleading. 4 questions is more like 18 or 20. not a fair nad you have just overstepped the mark
handy for Scunthorpe centre all bedrooms are now non-smoking
The staff were helpful and friendly. The decor was somewhat dated and the bathroom was too small.
easy to where we were going small cramped room,radiator blocked by bed so room felt cold,corridors cold untill you reached recepton/stairs,toilet /bathroom too small,shower over bath,dead flies on netting between double glazed units,dirty windowsill between double glazed unit,refurbishment just been completed, outside looked dingy,growth in guttering,view on to back yard, even though hotel nearly empty
nice for a single night. private appartments in between hotel rooms.
No staff on reception to book in or out . Very noisy , music so loud made floor vibrate .
cooked breakfast was very good car park was very cramped and difficult to get in and out of
Convenience of location, bar evening meals were better than most, room 7 was particularly good from past experience of this hotel way back when they were anything but. Ages to check out.
proximity to Football stadium and Town centre.
Free car park Mould in the bathroom, room door didn't close properly (1 door hinge was torn out of the door frame) (very) loud music until midnight: I was told that there are parties/events etc. nearly every weekend