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Great location an staff was very helpful
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
The location is very nice right next to a lake-river it's beautiful!
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
Loved the modern looks and very comfortable. Close to everything. Nice bar and cool lobby area. Overall great hotel.
The room was cool. Definitely a NY loft style. Wish I'd have had time to enjoy the bar and lobby at night Nothing
Location Staff not helpful. Bartender rude.
Conveniently located, modern amenities, great price. Not what you'd expect from a property just off of a major highway. Convenient to Downtown and nearby corporate headquarters and attractions.
Good customer service No suite, a hotel this fancy should have a suite.
Just about everything. The room was big and spacious. Nice sitting area and separate bedroom area. Air conditioner did not quit cool the room down enough.
Room was very comfortable, clean and wide nothing
Quick check-in, check-out. Sturdy bed. Great suites overall.
The second room was clean and comfortable. After the construction is completed it will be a better place to stay. The pool, lobby, business center, and concession areas were closed due to construction. Many rooms being remodeled. Not a huge deal, but we weren't notified that this was occurring until the day before we left when no changes would have been possible. In the first room, we were greeted by a very "full" toilet that wouldn't flush. After that we were moved to another room that was cleaner. Also, the rooms have no refrigerator or microwave, despite having a place for them. With all that was going on, and the lack of amenities, I feel that we overpaid.
They had doors Screaming and banging doors in the hallway from 11 p.m. until 5:30 a.m., management did nothing. Found pornography in the room on check in, no room service, no breakfast although claiming it was available online. The worst stay in my life.
the customer service, Rosa and Raj were absolutely wonderful no continental breakfast
The bed was comfortable The hotel is torn up with construction. The front desk was just a plain desk sitting in an untiled room stripped to the base. The pool was out of order due to this also. I would not have paid this amount of money for a room with no amenities.
This was a decent place to stay, and I'm sure after the remodel is finished it will look and feel cleaner. The room was nice and the bed was comfortable. The hallways are being worked on and there is a lot of peeling and torn wallpaper, again most likely due to remodel.
Great location, attractive lobby, good pool Wallpaper coming off in hallways, new carpeting in halls inconsistent with Lobby. Small bugs in our room. Wood in elevator banged up. Overall lacked sufficient care. A onetime wonderful hotel whose current owners appear unable to keep it up.